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Move from Vodafone to Community Fibre
I want to switch broadband services from Vodafone to Community Fibre. I am not sure if a company like Uswitch is able to end my service with Vodafone and move onto Community Fibre, as Community Fibre seems very new company and I am not sure if they work like Virgin where the onus is on the customer.
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Changing to cable from landline
Hi I'm going to be changing from talktalk phone & broadband via my phone line to fibre by cable with another provider. I am out of contract with talktalk so cancelling it should be straightforward. I no longer want a landline phone so can anyone tell me what would happen to this please e.g. would it just become…
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PlusNet - Slammed my service and refusing to compensate
Apologies for the lengthy post but the gist of the matter is as follows: I signed up online with Plusnet in Oct for their full broaband service. The installation was arranged for 23th of Nov. However a week later, i decided to stay back with my current ISP and signed up to their Full fibre broad band service (which was due…
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Broadband Genie Vodafone voucher is still showing in progress
I am a long time user of MSE.. Recently bought Vodafone fibre optic broadband through MSE website from broadband genie. I was promised £150 Amazon voucher. But the voucher tracker is still showing "in progress" even after 1 month after internet installation. I have contacted Broadband Genie twice but the reply was simply…
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Talk Talk Cut us off to force Fibre Contract - GDPR Breach
We have been with Talk Talk (TT) since 2006 and took it with us when we moved several years ago. We have had no issues and enjoyed excellent speed/ service up till now for my OH gaming and my WFH. Our BB service inexplicably cut out completely 17/9 and has remained off ever since to no avail. Please see below time line:…
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Vodafone Gift card
I signed up to Vodafone broadband through MSE in July as I was promised a £80 gift card after 120 days, but I cannot find out where or how to get that voucher. Vodafone say it is nothing to do with them. I would be grateful for any advice or help.
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BT still running up a bill despite changing provider.
Today I received a letter from BT, to my confusion I opened it and had a big £366.17 bill on it! To my horror I was like surely this is a scam, nope its legit from BT, realised my account was still active despite I changed Broadband and Phone over to SKY around middle of MAY 2022 ( change over was 31.05.22 ). So I…
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Internet without Landline
Hi all, Looking for Broadband options. Currently with VM but looking to change. Are there any without landline installation (dont need one). Thanks
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Switching broadband, engineer misses appointment and claims could not get access to property
I am in process of moving from Virgin (no complaints re service but too expensive after intro contract ended) to Vodafone. An engineer was booked to come between 1 and 6pm I took a day off to stay at home. I was in my front room from 1pm onwards with a good view of the road outside. I kept myself busy by cleaning the…
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OpenReach Broadband
I can't seem to get broadband via any OpenReach provider. For example, when I go to the Vodafone website and type my post code in. It doesn't show my house number. The rest of the street is there, but mine isn't. On some providers websites my address is there but it says they can't provide a service. I have contacted…
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Sky not fulfilling speed guarantee ...but why??
I used to live elsewhere in the same village and had Sky Superfast Fibre with a constant speed of 45-50mbps. Had to move away so finished contract. 3 months later moved back into village (only 2 green cabinets in the village) to a different house. New account with Sky Superfast Fibre again Getting continuous 19mbps...…
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Plusnet 75% increase
My PN contract expires soon and they are increasing the bill from 20.60 to 36.80!! Don't want leave but don't want to pay this exorbitant increase. Apart from haggling ( which I do every renewal) and is getting harder, can you suggest any alternatives.I dont want to go to fibre just basic BB & line rental?
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ID mobile.
Please do not go anywhere near this company. After MSE recommended the deal I signed up with them and then changed my mind after receiving a poor response from customer service. I canceled my agreement with them within the 14-day cooling-off period. Yet still, they carried on with the service which meant I lost my phone…
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Thoughts on BT offers?
Would appreciate any thoughts people have on following. Currently with BT on a FTTC package of 17-19 Mbps with a guarantee of 15. Also have Digital Voice with them and free weekend calls. I also have Halo 1. Pay £25.43 per month for this at the moment. Ends on 30th November. FTTP cable laid a few months ago so we now have…
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Broadband: definition of "new customer"?
Hi, Sorry if this has been asked before but I am struggling to find an answer: several broadband offers are for new customers only, but how is this defined? We are leaving Virgin and I am looking at Plusnet and BT, but was a previous customer at an old address for each (18+ months ago). Would we qualify for the new…
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Shell Energy Broadband account declined
Just expressing my "miffed-ness". Had a look on MSE site for the current deals, we're out of contract with Vodafone, but not yet eligible for full fibre, it's not yet connected in our road. So thought the Shell Energy deal with the £67 back and £110 Amazon card was really good. Applied. Then they sent me over a contract…
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vodafone pro - pro II
I joined Vodafone early this year at £25 per month and it's been surprisingly good given the issues others seem to have. Better than EE who were my previous supplier. A few weeks ago they offered me Vodafone pro for £30 - we have an old house with thick walls and it is difficult to get a signal throughout. The three…
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Special Offers
I read somewhere that from earlier 2022 companies that give special offers to new customers have offer same to existing customers. Does that apply to everything or was it just car insurance.I was out of contract for my broadband with Virgin. I contacted them last week asking them to give me the offer they had on for…
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ISP or gov database can't accept my surname
hi my surname is a single letter/character like "J" or "X" . I can't switch from plusnet to bt home essential as neither companys database accepts only one letter/character to check my national insurance number even though its written clearly on my benefits award letter and plusnet account bills. After searching…
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NOW broadband confusing e mail warning
Just a warning about NOW broadband renewal e-mail near contract end, the one giving various options including do nothing & stay as you are It seems from today's experience this was incorrect, my monthly payment has jumped to £33. I have just got off the phone with CS, and I'm not the only one confused and complaining,…
