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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Shell Broadband
In 2019 I signed up to Shell Broadband because of their price promise. They are now promising to increase their prices annually by at least the consumer price index (CPI). Understandably I would like to change suppliers, but I find I can't. I did initiate a switch to another supplier, but the next day I was informed my…
Download & Upload Speed
I work remotely from home and I need to upload documents and images to customer platforms for my work and sometimes there can be quite a few images. For this purpose I got a 1gig fibre optic connection with Virgin. They guarantee a minimum download speed of 550mb and an upload speed of 50mb, does the slow upload speed…
Change of Broadband Severe Difficulties.
Okay, advice please.In March, my contract with BT ran out. I was asked to call them, I negotiated a contract at the time including sky Movies, Digital Voice and fibre broadband. I was give an installation date of the 30 th April from 1pm to 6 pm (start of the bank holiday weekend!). I then received a text on 27th April to…
setting my domain email
Hi All, I've been meaning to figure this out for a while, but I need to sort out a way of using my domain email smoothly. Currently I've got it being forwarded to an email address set up with my broadband provider, but this doesn't work great - only seeming to allow me to send messages when I am on my home wifi. I've heard…
VirginmediaO2 in early talks to buy Talk Talk
Good afternoon I have recently wrenched myself away from VirginmediaO2 (after much effort) and signed up with Talk Talk to be connected on 26 July 2022. I read an article on the Guardian by Mark Sweney 15 July 2022 (and other sites) that said VirginmediaO2 were in early stages of negotiations to buy Talk Talk. Which is…
Cancelling mid contract without exit fees (plusnet)
I entered a plusnet contract end of April, and want to exit early, mainly due to the terrible speed/performance and because I will be moving. How easy is it to get out of contracts when the speed advertised is not regularly met? I will obviously have to give them time to attempt to rectify it. I'm aware you can exit…
Leaving sky tv
I am moving into a flat as I'm a widow and rang to cancel my sky and was told they are charging me over £300 to exit. Is this right
Leaving Virgin Media - they've changed my leave date!
Hi, I was on an 18-month contract for phone and broadband. Starting in Jan 2021 and ending on 13th July 2022. I signed up for BT broadband and phone at the end of May 2022, with the new service to be installed on 11th July 2022. 2 days later I got an e-mail telling me that my contract had changed with Virgin Media. The…
Short Term Broadband deal
I'm moving back to my house next month (which I've been renting out). It's possible I may sell it but not immediately and I need broadband in the property. If I sell soon I don't want to be in a long term contract. I'm wondering what my best option is based on my situation.
Right to Cancel during contract
I have been with TAlktalk since 6 Jun. On 20 Jun my speeds dropped to 100 Mbps and I’m meant to be guaranteed 500Mbps. On 4 Jul the connection went altogether! I know that I can cancel without fees if I suffer 30 days of below guaranteed speeds, but is there a shorter period for no connection at all?
BT Broadband Mid Contact Tips
Hello so I'm in a bit of a situation. I renewed by 18 months ago so long before Ukraine and inflation but now I have ended up paying 55 a month for 500mb connection while hyperoptic offering 28 for two years! Has anyone been able to get price drop from BT mid contact?
A word of warning about taking up long term Broadband offers
Today I have heard two ads for Broadband at eye watering prices on the radio, but what was worse was the fast speaking terms at the end. TalkTalk will be adding CPI+3.7% in March for their 2 year contract EE will be adding CPI+3.9% in March for their 2 year contract According to Radio4 CPI is forecast to be between 12% and…
Vodafone £205 offer
Hi, I’m currently with Vodafone but am out of contract so can just cancel. Can I set up a new contract in my partners name to claim the £205 and technically be a new customer?
Switching from Virgin to another Internet provider
Apparently o2 work together with Virgin and persuaded me to sign up to £52 for Virgin telly and internet and £10 for a phone for 18 months. I wasn't really that interested in an extra phone sim but signed up anyhow. Now they've taken £15 alongside my £10 (regular payment) on same day. I'm furious because their customer…
New customer
Hi everyone,Can anyone tell me how long you have to wait after an expired broadband contract before you can be considered a "new customer" to take up a new contract and take advantage of offers that say new customers onlyCheers DJ
Broadband contract advice
I have just ended my virgin contract as the price will double if a continue, I'm struggling with finding a similar fast provider that doesn't charge for land line installation. Trying to think of a way round to continue with virgin and I'm contemplating putting the account in my daughters name (different to mine) and it…
Is it sensible/worth renewing BB contract with BT early?
Currently paying £22.99pm for Fibre 1 BB which gives me 80/20 speeds ( just as if I was on Fibre 2). Contract due to end on 1st December. I have just had an email offering an "early renewal deal" but I'm not interested in any of the dearer packages as I don't need anything better than I have. I did notice that I can renew…
Sky & BT Sport on Community Fibre
Does anyone have any experience of getting Sky Sports and BT Sport when you're broadband is with Community Fibre. Presumably, you can get NOW TV and BT Sports on the app on your Smart TV and pay for them monthly? Also, could you use an old Talk Talk Youview box as a Freeview receiver so you wouldn't need to get the…
Problem with Virgin Media
I have been a loyal Virgin Media customer for 20 years and every time my contract finishes I’m able to get a good customer loyalty discount from them that I can afford and is cheaper than the competitors. Anyway, my 18 months contract with them with broadband and landline is due to end again and my bill has now went up. I…
Can you use ANY of the various Three Pay Monthly SIMs in a Mifi device for Broadband?
Not sure whether this is for the Mobiles thread, or Broadband. Can anyone clarify the answer to below please? On the "Three" website, they list deals for "Pay Monthly SIM Only Deals" and it says on the page that the benefits include "Personal Hotspot" in the UK. Currently doing Unlimited Data on a 24 month contract for £22…

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MSE News

Is now a good time to fix your mortgage or should you wait? Brokers answer as rates continue to fall ahead of expected Base Rate cut
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further – and should you fix now or wait?
Fixed-rate mortgages continue to fall ahead of expected Base Rate cut – so do brokers think now is a good time to fix?
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further?
Martin Lewis: How to call your bank by dialling just three numbers
How to call your bank by dialling just three numbers… simply dial 1-5-9. Then you know it's legit. Watch MoneySavingExpert.com founder Martin Lewis' video below, which explains it. And please share – the more people know, the fewer will be scammed.
Martin Lewis: How to call your bank by dialling just three numbers – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Martin Lewis: How to call your bank with just three digits – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Revealed: Holland & Barrett's supposedly cheaper 'Subscribe & Save' often costs more – it's promised a review after our investigation
Holland & Barrett's 'Subscribe & Save' scheme claims to offer regular shoppers "the best value" – but it failed to do so in the majority of cases MoneySavingExpert.com checked over a five month period. The retailer has now promised to review the scheme after our research found it was often more expensive.
Don't get your passport by post – 360,000 paid more than needed last year
If your passport is due for renewal, apply online if you can – it'll save you £12.50. More than 7 million Brits did just that last year – but over 360,000 missed out on savings by using a paper form instead, MoneySavingExpert.com can reveal.
Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Chase customer? Check if you can get its newly boosted 4.8% easy-access saver
If you've got a Chase account, check if you can boost your easy-access savings to 4.8% – made up of a 1.8% AER fixed six-month bonus plus its standard 3% variable rate. Chase says over 2 million customers can get the boost, which would top our normal savings tables if it were open to all, though it's beaten by the top easy-access cash ISAs.

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Broadband & internet access

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