Community Fibre

checkmate2000

Hi all

I have community fibre in my area now and had sales person come to sell it to me, think he said 1 year for free. I did say i am on s contract and have year or so left still. He said there is a loop hole to cancel that contract, does anyone know what that can be so im prepared for when he comes today?

flaneurs_lobster

Shame he didn't tell you what that loophole was, then you could tell the rest of us.

I guess Community Fibre could offer to pay your Early Termination Fee with your current provider. If they offered that plus a year for free I'd be interested but I'd wonder what the cost will be from month 13 onwards because I bet you'll have to sign up for more than 1 free year.

brewerdave

checkmate2000 said:

Hi all

I have community fibre in my area now and had sales person come to sell it to me, think he said 1 year for free. I did say i am on s contract and have year or so left still. He said there is a loop hole to cancel that contract, does anyone know what that can be so im prepared for when he comes today?

If you are currently with Virgin, I believe you can leave without penalty this year because of the price rises but most (if not all) of the other major suppliers using the Openreach network, have got increases baked into their contracts so no early release without costs.,

checkmate2000

I am meeting the guy again this afternoon so can find out more, plus i am with BT. 

Hopefully he is not too pushy to make me sign up and regret after! 

littleboo

If you feel you might be pushed into a decision you would otherwise not make, don't allow them in the house. 

iniltous

If you are within a minimum term contract, there is no loop hole , you would be liable for early termination charges , based on the remaining months of the minimum term.
Sales people working for these type of companies are often on commission only , so if they don’t sell , they get no wages….hence the need to be on your guard , because they have an obvious incentive to tell you any old nonsense to get you to sign up.

checkmate2000

so apparently, if we tell the company we got new house in remote location, if they cant move you to new location they can cancel early? - i said no as felt too dodgy for my liking!

flaneurs_lobster

checkmate2000 said:

so apparently, if we tell the company we got new house in remote location, if they cant move you to new location they can cancel early? - i said no as felt too dodgy for my liking!

They will let you cancel under these circumstances but not surprisingly they need to see evidence that you've actually moved to a zero service area. Like a council tax/utility bill in your name.

That salesman needs reporting, he's asking you to commit fraud. 

iniltous

If they said , to get around your minimum term with BT , they ask you to lie and say you are moving home  ( when you are not ) , even this approach probably won’t work , you call BT and lie , saying ‘I’m moving house’ , they say , ‘where are you moving to ?, we can serve almost every address , the supplier we use is Openreach and they have the largest network in the country’ , you now , as well as lying about moving , have to give them an address , that they can check , what if they say , ‘oh no problem , we can serve that address , we will arrange a home mover  , so you don’t have to leave BT and therefore no early termination charges’ , at this point do you continue to lie ?, what can you possibly say , ‘Oh I gave you the wrong address , try these six alternatives until we get one Openreach don’t serve ?’, it would be pretty clear you were simply lying to avoid ETC , and therefore if you ‘quit’ and there is ETC due , you would be , quite understandably , be billed for that 

What they are suggesting isn’t a loophole , as others have said , it’s fraud, and probably wouldn’t work anyway 

checkmate2000

He did say he has addresses where BT does not cover. l didn't feel comfortable to hold more discussion so just left it at that. 

iniltous

TBH , if they are offering a year ‘free’ , that has a value , I would think something like 12 months at £25 , so £300, but they won’t offer to pay your ETC upto £300 , because that would mean them actually having to pay money out to you and ultimately their competitors , if they really wanted your business, and were prepared to ‘spend’ £300 to get you to sign up , perhaps they should offer to buy out any contract you are in , instead of asking potential customers to lie for them. You did  the correct thing in telling them to go away.
Chances are the company would refute that they encourage salespeople to do this , but they employee people or contractors that are on commission only , hence they say anything to get you to sign up , but it’s mainly bulls**t.