-
Virgin media broadband start date
Hi, currently have broadband & phone with Plusnet, contract end date is 17th July. Speeds have been poor, so time to move on. Have seen the new virgin 200mb deal on this week's newsletter, if I sign up today, when does the contract start? Is it today? Or when it's fitted (thinking 4th July, next convenient day)?
-
Beware Shell Broadband Wireless Router Charge
I returned my router within 30 days of switching away (in accordance with T&Cs) but still Shell sent me a notification that I had not returned the router (nearly two months after my contract ended) and I would therefore be charged. Shell refunded the charge because I complained and said ‘it’s suffering delays in processing…
-
When you change Broadband providers is there any interuptions
I finish my contract with Virgin on 11th july, I currently pay £33.99 a month and looking at reducing my bills, I dont do any gaming etc so I take it I go on the comparison site and opt for a contract at £20 a month, go through the comparision site and the company I choose does the rest ?
-
Virgin Media - 1Gbps
Hi all, I hope you're well, I've taken a new contract with Virgin Media that provides 1gbps speed. Their internet router offers 1gbps via ethernet but not WiFi, this is due to their router only being WiFi 5 and not WiFi 6... I've discussed this with them and they're saying they don't offer a WiFi 6 router as standard and…
-
What Plugs
Could anyone tell me what connection plugs are on each end of the cable that connects my EE Router to my open reach NTL5 master socket? My guess is both RJ11. Need to know as need to buy a 5mtr cable. Thanks for reading .
-
Plusnet cancellation fee much higher than what I signed for
Hi all, hope you can help me with a contractual issue I'm having with my current broadband provider, Plusnet. I wanted to quit with them and sign up with a different provider to get fibre to the premises, however the cancellation charges that Plusnet has issued me is by far not what I thought it was going to be. I renewed…
-
Genuinely shocked to see 'fair usage' policies still exist
Looking around for a new broadband contract and noticed Shell Energy have a fair usage and is quite detailed in the terms for it so you know they will enforce. In 2022, we live in a digital age. When streaming and download files is so popular, limiting customers speeds seems a bit... old fashioned, doesn't it?
-
BT to scrap eMail accounts and cloud for new customers from 1st July 2022
ISPreview.co.uk: Broadband ISP BT to Scrap Email and Cloud for New Customers.https://www.ispreview.co.uk/index.php/2022/06/broadband-isp-bt-to-scrap-email-and-cloud-for-new-customers.html Currently not affecting existing customers but I'd say the writing is on the wall that at some point down the line they may withdraw…
-
Openreach Says Faster is Available?
According to the Openreach website our address has broadband speeds available of up to 80mbps? When I have looked at broadband deals they’re all saying “our checks show you can get 27-32mbps”. Why is openreach stating we can get double the speed providers are stating and is there anything we can do?
-
fixed term contract and house move
If I take out a fixed cotract, say 18 months, and later move house, do I pay penalties if the new house can't be served by the provider?
-
No longer need a landline phone, help needed !
I am afraid I don’t understand tech terms, so apologize if I don’t make sense here. My home phone is not working, rather than by a new one I am hoping to scrap it, as I don’t use it for calls at all. My dilemma is can I just unplug it ? At the moment it is plugged into the mains and the bt socket by an ADSL filter. Which…
-
Vodafone won't end my contact but my internet has never worked properly.
I have been with Vodafone for broadband for about 14 months. My internet drops out constantly and they deny it. I had my 4th BT engineer here yesterday who confirmed no fault on the line. He rang Vodafone in from of me on speakerphone and told them how often it dropped out and gave them times and days. He also told them he…
-
Removed
Removed Removed Removed Removed
-
Stumped!
Help. Responsible for sorting broadband again for the first time in 10 years. Confidently checked the cheapest providers according to MSE , only to be told my area only offered full fibre broadband. So ££ was more than I expected £36 from BT was mentioned. I just need very basic broadband for Internet browsing and as cheap…
-
Cancelling Virgin Broadband- 1 month Notice required
Just received email from Virgin about my 18 month expiring on 8th July. It says I need to give them 30 days notice to end contract ( its jumping from around £24.00PM to £ 54.00 PM ). They'll want to charge me the new rate for the remaining days,as I want to move. Is there anything I can do to stop them charging me the new…
-
Shell Energy Broadband - changes to terms and conditions
Hi, looking for help here.. Just received this email below from Shell Energy Broadband about them changing their terms and conditions.. trying to make sense of it! 'We wanted to let you know that from Friday 17 June, we’ll be making some changes to your terms and conditions to reflect new Ofcom regulations, which give you…
-
Child tax credits: why is there no broadband discount?
I’d read that you can get broadband deals if you are in receipt of certain benefits. However, it seems this would only apply if you were on universal credit. Am I correct in thinking there’s no reduction if you are still in receipt of the legacy benefits? I had a look at the eligibility for the BT reduced broadband and…
-
Quick question
I have given notice to my ISP that when my contract ends early July, I don't want to renew it. They have acknowledged. I don't need any service again until mid/end August so was going to leave it until then b4 shopping around for a new supplier but anyone know if I would I have to pay for phone line connection again if I…
-
Virgin Media
I cancelled my account with Virgin Media in December 2021. They told me all would be cancelled by 31st January 2022. My last payment would be February 2022. They asked that I send the equipment back , which i did and have receipts for. All gone by 02/02/22. Tivo box and Hub. I kept getting bills off them, would contact…
-
Onestream
Just giving anyone who is thinking of using Onestream(fibre55)as their internet provider. I decided to do this & was given a live date on 27/04/2022 when this date came I emailed the company & asked for an update. I was told there was a problem with the line & Openreach had only just told them at 17:40 the night before &…
