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Virgin Media mis-sold services and cancellation Fee
Hi, I have been using Virgin Media services from 2019 in my property. Every year I have been renewing for 12 months contract lengths. Last year they called me and I renewed again, but this time they have increased the length to 18 months without any notice. I haven't received any contact or notification of this change. I…
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Shell broadband keeps cancelling my switch from Sky
Just wondering if anyone else is experiencing this. I went for the Shell Energy superfast broadband deal. Had all the relevant emails etc through and then a week later an email from Shell saying "We’ve received a notification from your current provider to say that
you’ve cancelled your switch to Shell Energy Broadband. As…
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problematic switch from pobroadband to shell energy broadband
I was a pobroadband customer from april 2008.the service was faultless and competitive. They sold out to SHELL ENERGY Broadband saying the switch would be 'seamless' But the last 18 month deal i signed with pobroadband in February was for 67mbs fibre for 24.74 including voicemail standard.I was shocked therefore to get a…
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BT speed reduction
I recently had to contact BT as my connection kept dropping. After a false start , the initial report was that my phone had a problem which it didn't, I again contacted them and this time got the report correct. After checking, there was found to be an external fault, and OR came out and supposedly rectified it.However,…
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Virginmedia contract (re-posted from another board)
(moved to this board as suggested by another forumite) An elderly neighbour moved house 3 weeks ago, I have been helping with the 'administration' of moving. He has a virginmedia contract (from old address) that runs until Sept '22. The house move process was fairly straightforward - Virginmedia said the service was…
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Martin is cheated?
In late October, I took a deal from Plusnet, very like the current one, with a £75 card. I never received a bill so chased it up. I found out Plusnet had created a fake email address; they also said I never claimed the £75 at the time (yes, unlikely). They said they'd be back to me withing 5 working days but didn't do…
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Talk Talk Router - legally obliged to return ?
I recently ditched Talk Talk and moved to Vodafone as it was a fair bit cheaper. I'd completed my Talk Talk contract period (I think it was 18 months or 2 years). I'd put the old router up on eBay as they seem to go for a few quid - no takers so far so still actually have it. I then got an email from Talk Talk saying…
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Broadband
Hi I’m currently rearranging living room and need to my move my sky broadband hub to the other side of living room I was going to use a cat 6 cable about 4 meter in length has anybody done this & if so did you lose any speed , thanks
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Love digital tv
Has anyone been able to contact them as moving on Monday and need to cancel yet can’t get through to them
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Do you really need a land-line and broadband?
I found that a 50 GB mobile data package from EE @£16/month more than covered my internet data requirement so I use the 4G phone as a mobile data hot-spot when using my laptop at home and terminated my landline / broadband / mobile package (c. £50/month) saving me about £34/month or about £400/year. Trial this before you…
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BT Internet... can I push for a better deal?
Hi All, Renewed my BT Internet today and went from a more expensive package down to their Fibre 1 deal which is 29.99 a month. I asked if the agent could provide any additional deal and he essentially simply said no. I know others have had luck in getting a cheaper deal and I wonder if anyone has any advice. Unfortunately…
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temporary broadband (3 week delay until installation)
Hi all, I'm with Virgin, and am moving house. We only found we are moving house tomorrow, and am half way through a Virgin contract so need to port their services. The next date an engineer can do the installation is in 3 weeks (not much good for homeworking!). What are the best options to tide us over? I'm thinking a…
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Beware Direct Debit abuse & the out of contract broadband price hikes
I am reliably informed that it is standard practice for broadband providers to hike the price considerably once you are out of contract.Furthermore, some will not even inform you as I recently found by checking the direct debit to my bank account..Some will even threaten you with extra charges should you intend to leave…
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Can you use TalkTalk email address after closing broadband account?
We switched broadband from TalkTalk to Sky in November 2020 but have kept using the TalkTalk email address. Today we got on the chat line to ask about syncing the computer and the phone, and they said they couldn't find the email address we're using, and we don't have an account number to give them. We gave up and Googled…
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Airband FTTP & Grandstream ATA
I have just got Airband FTTP. They use Linksys Velop MX4200 routers. I am trying to get my Grandstream Ht801 ATA working with this but failing dismally. It all worked fine on my old FTTC connection with a Draytek router but I just can't get the phone to register on my Sipgate account. Anybody got any idea? Is it Airband or…
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Lost router and broadband switching provider tomorrow
I am due to switch broadband provider to TalkTalk tomorrow. Yodel has lost the router that was due to be delivered last week. They said to allow 48 hours for them to find it. I contacted TalkTalk and they said that either I need to work it out with Yodel, or they will send me a new router AFTER the activation date. I am…
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Other than Vodafone are there any bb providers that promise to keep you connected, even during a fau
Hi, I've been with Vodafone broadband for a few years, no major issues and as I have mobile and don't quite hit the speed expected the price is great. Things have changed this year, I've had 2 separate outages, 1st one for a little over 24hrs but I'm currently on day 4 of no internet of the second instance. They do give me…
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Full Fibre Areas - FTTP Broadband
It seems that my area is now in a FULL BROADBAND AREA and I am banging my head against a brick wall to find or renew a contract. Because I am now FTTP through no fault off my own (Open Reach has upgraded us) it seems that the broadband on offer is more expensive that the broadband coming through cooper lines. I just want a…
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BT full fibre 100
I upgraded to Full Fibre 100 on 4 Feb. Installation was not completed until 9 Feb and since then we have had multiple multiple drop outs and disconnections and a 4 hour no service at all. Multiple calls with BT and incredulous conversations. Promised and booked in Openreach appointments (5 hour windows) to visit the…
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BT essentail Broadband
Hi everyone, My sister is with BT for broadband but she now wants to change to BT essentails Broadband thats for people on universal credit but when she rang they told her essentail Broadband is not available in her area. Would this be true or are they just trying to keep her on a more exspensive package and telling her…
