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Shell Broadband - 3 month credit
I'm currently paying over the odds for my Virgin Media broadband so keen to switch. The Shell Broadband deal highlighted on MSE looks attractive to me - 23.99 per month with a three month bill credit and 115 quid amazon voucher. I clicked through to investigate and can see mention of the amazon voucher but nothing of the…
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BT End of Contract
I realise this is a stupid question, but my BT contract was for 2 years starting on 4th November 2020. I want to move to Vodafone and they want me to say when I want my broadband to start. If I say 4th November 2022, will I incur an early cancellation fee from BT? I'd like it to be the 4th as Vodafone don't work on…
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router return address
Hi, I sent back my Router ages ago but now they email to say I have to pay for it. I have a post office receipt but not sure its the right one as I sent a few parcels then. Can someone tell me what the return address is please so I can email Shell proof of return, thanks
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Virgin use email
Virgin have emailed me saying; "337 GB Data used up last month.That’s like getting your Netflix fix for 481 hours with faves Mo, Selling the OC and Never Have I Ever You’re in the top 20%of all our broadband customers for data usage last month. Now that’s what you call serious internetting" Not sure the point of these…
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Have you had any problems when turning off your router etc overnight?
Hi, I've seen a significant saving having started turning off my electrical devices overnight for the past few months with the energy price increases. The only two devices I've kept running overnight are the BT Router and BT Youview recorder as I'm aware that BT suggest they should not be turned off due to overnight…
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BT Landline & Broadband
Dear all, I have just discovered that my 80-year-old mum has been paying about £80 every month for her BT landline and broadband package. She lives alone, has an ipad which she uses for reading the paper and watches the occasional program on iPlayer but she can hardly be described as a heavy internet user though this…
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MSE News: Virgin Media cuts price of broadband for households on benefits – check if you can get it
Virgin Media has cut the cost of its 'Essential' broadband tariff for households on universal credit, from £15 a month to £12.50 a month – making it the cheapest social tariff on the market. The price drop is effective immediately for both new and existing customers. The provider will also launch a new plan offering faster…
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Onestream broadband renewal
Confused about this so looking for advice. Renewed my Onestream broadband contract by telephone two days ago for a further twelve month period. Circumstances have changed, so I decided to cancel (after two days) Apart from the goodwill I expected from an alledgedly reputable company, I had thought this `purchase` would be…
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Broadband with inclusive landline calls
Hello , I am presently using Now Broadband as the package we are on is ideal except for the continuous drop outs of their broadband, any suggestions as to who else offers a similar option. The landline calls are the more important option .
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Vodafone BB new customer pricing
Anyone understand it? https://www.vodafone.co.uk/broadband/deals/select-plan I'm not a vodofone mobile customer, which i understand could save me £3 Download speed38 - 38 Mbps From £20. When I continue it often goes to £22 Download speed52 - 61 Mbps From £22 When I continue it goes to £30 without anyway of reducing it?…
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Are Broadband\Cable TV provider required by Law to offer the same deals as they offer new customers?
Title says it all really, my Virgin contract has ended so my choice is do nothing which is not really an option, get a new deal with Virgin Media or move to a new provider. If I go with the new deal with Virgin Media do they have to offer me the same price as a new customer would get or can they charge me a higher price as…
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Moving home but can't take VM with us.
We live in a rented property, and up until last week weren't thinking we would be leaving it anytime soon. Agreed a new contract with Virgin Media in April, and the new house that we believe we will be moving to is not serviced by VM and our contract has a year to go. Will they charge me Termination Fees? - I have been…
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Leaving TalkTalk broadband
My contract with TalkTalk expires on 20th this month but I am only being offered a changeover date by Vodaphone, the new ISP, of 24th. How will TT charge for those 4 days 20th - 24th ? Do they cut me off, do they charge for a full month or charge for only the 4 days till the new ISP takes over ? I emailed TT a 30 day…
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Talk Talk Social Tarrif
Saw this advertised on here 2wks ago. It states: * TalkTalk – 38Mb broadband free for six months for jobseekers Jobseekers on universal credit who don't have an internet connection may be able to get six months' worth of free broadband from TalkTalk under a new Government scheme. If you think you qualify, you'll need to…
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Shell broadband migration from PO broadband
i have an issue where i have not been billed at all for my broadband since February this year, i was originally with post office and i received a notification to say that in Feb i was migrating to Shell. I then got an email from Shell in April apologising saying they had issues migrating accounts over etc and my first bill…
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Warning to anybody thinking of switching to BT using their own router. or Lifeline emergency button.
As I am elderly and disabled, I looked at switching to BT Home Essential package at £15 per month for those on benefits. I was with Plusnet at £22 a month, and needed to bring the bills down a bit. Called BT, and enquired, stating I had 9 months to go with Plusnet contract, and the guy said no problem, just send us your…
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What is happening on broadband comparison sites?
I am looking to switch broadband supplier so have looked at a number of the comparison sites as well as quidco and MSE. I am getting two problems. I see an offer, say quidco, with Shell for under £10 or Vodafone for £14.34 p.m. (after cashback and vouchers). But when I click through I get told that my line does not support…
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Is there any way around the 14 day new customer broadband restrictions?
Hi, we're moving house next week and the few broadband providers have all said that there is a 14 day wait in place for new contracts and that everyone will have the same thing in place (certainly seems to be the case) Is there any way around this please? Cable or fibre are not an option unfortunately. I'm amazed that in…
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Shell Broadband potential fake introductory offers
I am posting to share my experiences with Shell broadband given they have many discounted broadband offers available at the moment and to warn people that those offers may not be as generous as they seem. I signed up with them for a £20.99 18 month contract inclusive of VAT. The set up and on boarding went smoothly and the…
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FTTP routing
Noticed they are starting the roll out of FTTP in my area and saw cables lying in the street as it was being installed. So how is it routed to the house? Do they dig channels? How long before we get offered the product how fast and what price?. If we are already under contract do we get offered an upgrade?.
