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Contacting virgin media
hi, can anyone tell me if there is a phone number or an email to contact virgin media please? I can’t call150 because my home phone hasn’t worked for months and I gave up trying to contact them and have been using my mobile, but we are moving soon and I need to contact them, have sat for an hour or more waiting for the…
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Trying to get fibre
So two years ago we asked for bt broadband. Openreach disconnected us but there was no room in the cabinet so they left us without anything. This went on for a few weeks for us to insist they put us back onto copper. They then did the same a few weeks later. In May they offered us fibre again, I said I’d think about it…
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slow internet access in Scotland, you might want to share and sign this petition
https://petitions.parliament.scot/petitions/PE1931
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Shell cancelled my broadband contract
Shell failed to take over my line on the given date and after numerous phone calls with them where they said that Open Reach were responsible they have cancelled the order 15 days after it was due to go live. They had offered me a special on top of the MSE to persuade me not to take out fibre with another company and now I…
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Switching from BT to Virgin Media
Hi, looking for some advice. About to switch from BT to Virgin but wondering what that means if in 18 months I decide to switch back, is there a reconnection fee associated with this? I’m currently on BT Fibre 1 (FTTP) with the digital phone line. I know I’ll lose my landline but I never use it so not really an issue.…
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New ISP-Full Fibre-any recommendations ?
Going through a total fiasco with Talktalk at the moment so more than likely will be looking for a new ISP for full fibre through the Ont on wall provided by Openreach. I have already got this with Talktalk but due to their terrible customer service and total mix up, one department not knowing what another department is…
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previous MSE deals
hi does anyone have a copy of the shell energy BB deal that was active on 8/8/22, my bill has just come thro and i dont have a record of what the MSE deal was ??? i thought there was a cash back offer i went for but the bill is for the full amount? regards andy
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Vodafone broadband asking me to replace openreach faceplate
Hi,Had a broadband issue and first off Vodafone says that I had gaming restrictions on my account and this is what caused the internet problem. After using the test socket, Vodafone says I have a fault in the master socket faceplate and I should just use test socket. I said I am paying for a working connection and if there…
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Sky Broadband House Move
Hi Guys, I hope you're well. I'm currently on Sky broadband and 6 months into an 18-month contract. I am moving to a new property and the speed is much slower at the new property than what I'm on now. Does anybody know if I can get out of my existing contract given the speed is not the same as my original agreement? Any…
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BT Broadband Essentials OR NOT?
I have been receiving MSE emails for many years and am also a member of the energy club, I recommend. them to anyone I can. I was pleased to read in a recent email that now that I'm on pension credits, I would be eligible to change from my current broadband contract to the essentials contract with BT my current broadband…
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Switching from Hyperoptic - phone line
I'm looking to switch from Hyperoptic to a BT based provider for broadband as I can get a better deal. I don't particularly care for a phone line, but know some providers need one for a broadband connection. I've had Hyperoptic for over a year, not paying a line rental, so I guess any phone line I may have had in the past…
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Shell Energy Broadband
OK, so I was unhappy with the Sky broadband service I was getting mainly because the speed and the amount of connected devices to the router. I decided to change provider so on a visit to Curry's 1st June i looked at the options for switching to a fibre provider. The man there said the best option was Shell Energy and the…
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BT Broadband Poor Existing Customer Deals
My existing broadband deal is expiring in November. Has anyone had any experience of negotiating a new deal with BT, the deal they are offering me online are £43 per month for Fibre 1 which is £18 more per month that what they are offering to new customers (£26 per month)! I really do not want to change providers as I…
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It pays to complain
just under a month ago I looked up cheap 36mb broadband for 24 months and picked Vodafone and ordered online. £22 / month but with a claim for £120 applied to my account as £16.xx a month. all good so far, waited for my router to arrive before the 4th August. Nothing arrived. Checked online order cancelled no one told me!…
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Go Fibre
Anyone using Go Fibre? What is your experience with them?
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Talktalk £12.50 rip-off charge for rejected debit card!
My debit card was recently blocked and a new card was sent out because of fraudulent transactions. I updated the new card details on my Talktalk account, but I was still charged a £12.50 rejected payment fee by TalkTalk. It's an absolute rip-off, I am not aware of any other company that charges for a rejected card payment…
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Broadband compensation - service cancelled 1 month too early.
As I'm due to be moving, Plusnet agreed to let me out of my contract early without additional fees due to the internet speed in the new area being such a downgrade. The first operative at Plusnet scheduled the cancellation of services one month too early. I phoned back instantly, and Plusnet corrected the end of service…
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Home broadband contract
Hi I have 2 contracts with current provider (same provider), 1 for the internet which I can cancel now no charge and 1 for the tv which their saying and early termination will cost me £167. Apparently I can’t cancel internet without triggering an automatic cancellation for the tv? It’s annoying I’ve said if I cancel the…
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Unexpected Shell Broadband Price Rises for ex-Post Office Customers
Hi, The MSE story "Shell Energy to hike broadband and call costs from September" on 22nd July confirms what I have been told by Shell. But I am baffled! I signed up for an 18 month contract (around a year to go yet) with the statement that: "Fixed Price Broadband, Guaranteed: If you have broadband with us, we’re one of the…
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900Mb Download speed FTTP
Hi guys, I am looking to upgrade my internet speed preferably to 900 mbs, I am currently with Vodafone FTTP 500, Unfortunately I am really disappointment as I am getting speeds of 150/200mbs not 500. Can someone recommend a decent provider that will deliver the speeds I intend to pay for please. I did try to sort it with…
