-
Genuinely shocked to see 'fair usage' policies still exist
Looking around for a new broadband contract and noticed Shell Energy have a fair usage and is quite detailed in the terms for it so you know they will enforce. In 2022, we live in a digital age. When streaming and download files is so popular, limiting customers speeds seems a bit... old fashioned, doesn't it?
-
BT to scrap eMail accounts and cloud for new customers from 1st July 2022
ISPreview.co.uk: Broadband ISP BT to Scrap Email and Cloud for New Customers.https://www.ispreview.co.uk/index.php/2022/06/broadband-isp-bt-to-scrap-email-and-cloud-for-new-customers.html Currently not affecting existing customers but I'd say the writing is on the wall that at some point down the line they may withdraw…
-
Openreach Says Faster is Available?
According to the Openreach website our address has broadband speeds available of up to 80mbps? When I have looked at broadband deals they’re all saying “our checks show you can get 27-32mbps”. Why is openreach stating we can get double the speed providers are stating and is there anything we can do?
-
fixed term contract and house move
If I take out a fixed cotract, say 18 months, and later move house, do I pay penalties if the new house can't be served by the provider?
-
No longer need a landline phone, help needed !
I am afraid I don’t understand tech terms, so apologize if I don’t make sense here. My home phone is not working, rather than by a new one I am hoping to scrap it, as I don’t use it for calls at all. My dilemma is can I just unplug it ? At the moment it is plugged into the mains and the bt socket by an ADSL filter. Which…
-
Vodafone won't end my contact but my internet has never worked properly.
I have been with Vodafone for broadband for about 14 months. My internet drops out constantly and they deny it. I had my 4th BT engineer here yesterday who confirmed no fault on the line. He rang Vodafone in from of me on speakerphone and told them how often it dropped out and gave them times and days. He also told them he…
-
Removed
Removed Removed Removed Removed
-
Stumped!
Help. Responsible for sorting broadband again for the first time in 10 years. Confidently checked the cheapest providers according to MSE , only to be told my area only offered full fibre broadband. So ££ was more than I expected £36 from BT was mentioned. I just need very basic broadband for Internet browsing and as cheap…
-
Cancelling Virgin Broadband- 1 month Notice required
Just received email from Virgin about my 18 month expiring on 8th July. It says I need to give them 30 days notice to end contract ( its jumping from around £24.00PM to £ 54.00 PM ). They'll want to charge me the new rate for the remaining days,as I want to move. Is there anything I can do to stop them charging me the new…
-
Shell Energy Broadband - changes to terms and conditions
Hi, looking for help here.. Just received this email below from Shell Energy Broadband about them changing their terms and conditions.. trying to make sense of it! 'We wanted to let you know that from Friday 17 June, we’ll be making some changes to your terms and conditions to reflect new Ofcom regulations, which give you…
-
Child tax credits: why is there no broadband discount?
I’d read that you can get broadband deals if you are in receipt of certain benefits. However, it seems this would only apply if you were on universal credit. Am I correct in thinking there’s no reduction if you are still in receipt of the legacy benefits? I had a look at the eligibility for the BT reduced broadband and…
-
Quick question
I have given notice to my ISP that when my contract ends early July, I don't want to renew it. They have acknowledged. I don't need any service again until mid/end August so was going to leave it until then b4 shopping around for a new supplier but anyone know if I would I have to pay for phone line connection again if I…
-
Virgin Media
I cancelled my account with Virgin Media in December 2021. They told me all would be cancelled by 31st January 2022. My last payment would be February 2022. They asked that I send the equipment back , which i did and have receipts for. All gone by 02/02/22. Tivo box and Hub. I kept getting bills off them, would contact…
-
Onestream
Just giving anyone who is thinking of using Onestream(fibre55)as their internet provider. I decided to do this & was given a live date on 27/04/2022 when this date came I emailed the company & asked for an update. I was told there was a problem with the line & Openreach had only just told them at 17:40 the night before &…
-
Virgin Fibre- 200MB for £21/m?
Hi. Just checking whether anyone else has got any cheaper offers? Was on 100MB with no Landline or TV for £15/mth as a 12m retention deal. Pretty happy with current service and speed. Just phoned up cancellations and the best ive been offered is 200MB for £21 on an 18m contract.
-
How is the CPI increase legal?
I know this happens every year and it's usually the telco providers that are the worst culprits for this. However, if their reasoning is: "|Price rises are never popular, but are sometimes a necessary part of business, if we’re to keep up with the rising costs we face and ensure we can continue to deliver a brilliant…
-
BT thinking of swapping
We have been with BT for broadband, landline and hubs and I have sim only mobiles with them. Our contract is due to run out in June so thinking of trying to get a cheaper deal. I pay £7.10 for my mobile and hubs pays for the broadband, landline and his mobile which costs £59.55. We have been perfectly happy with the…
-
Vodafone broadband-Does it have UK customer service?
HI, I am considering switching to Vodafone fibre broadband. I appreciate everyone will have different experience but i wanted to ask if Vodafone has UK based customer service or not? Thanks
-
BT - automatic upgrade?
Where do I start? BT have automatically upgraded my father to BT Halo or some Fibre service. My father did not request this upgrade, nor does he need it (Just uses the internet for basic purposes). I'm also not even sure if there is fibre in the area. My issues are: 1. The email stated this would start a new 24 month…
-
Broadband for 3 months
Hi, I need a broadband package for roughly 3 months - however all contracts are 18 months with heavy termination fees. What are my options?
