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Sky contract ending
My Sky contract ends in June, currently paying £51 per month. New price is £32 per month TV (includes Netflix) and Sky Broadband Superfast 80 (55.6-74.2 Mb/s estimated download speed, 64.9 Mb/s minimum guaranteed speed, 14.2-19 Mb/s estimated upload speed), Line Rental, Pay as you Talk and Sky Broadband Boost for £35.50.…
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Aquiss - installation times
Has anyone recently had fibre broadband from Aquiss How long did the installation take from ordering . They are saying around 16+ working days I dont want to be left without broadband for weeks and weeks ans my virgin contract 30 day cancellation ends in 3 weeks
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Voucher not honoured
Hi - in December 2021 I ordered via moneysaving expert a shell broadband with a 90£ amazon voucher. Now Shell say it was not an amazon voucher and instead it was only for their shop, which sells a bunch of useless overpriced things. Shell also said it was Money Saving Expert website that had the incorrect information to…
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Help: Vodafone increasing broadband price mid contract - wasn't aware & can't pay.
Hi does anyone have any advice please? I'm less than half way through a 2 year contract and Vodafone are increasing my monthly broadband fee. (I've already got more going out than coming in. I can't afford this.) I signed up and that's on me but I wasn't aware there would be a price increase. I've asked Vodafone to inform…
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Switching from SSE
HiI've been with SSE for a few years, no complaints, paying £23 a month with average speeds of 11mbps, and pay as you go. However, the contract has ended Andi go to a rolling contract of £33 so time to go one of their others of 11,35,63 speeds at £28, 23 and 26 respectively for 18 months Tbh I've never been bothered or…
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Avoid vodaphone
I’ve just taken the advice of this web site and moved from BT Broadband to Vodaphone, a drop to £18 per month from £38, which BT only agreed to reduce by £10 or so. But it’s been a total disaster worst thing I ever did. The router turned up and I plugged it in… nothing. After three hours yes three hours of phone calls they…
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Vodafone issues with getting agreed compensation for loss of internet
Howdy ! I hope that someone can help with the above . I have been a Vodafone customer for many many years . I have sim only phone , and have their broadband . However , last month when we had the storms I was without internet for over a week . These things happen . I was given texts and whilst liaising on the phone to them…
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Switching from BT Broadband to Virgin - a bit confused with the process
Hi - my broadband contract with BT has just ended and having looked around at current offers I have decided to switch to the current MSE Virgin offer with the £100 credit (going to try and suffer their customer service as am used to poor service from BT at this stage anyway...) My question is with the switching process…
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Talktalk problems with switching
I recently switched from Sky to Talktalk for broadband. When I found out that Sky were still billing me (£80), It turns out Talktalk didn't take over the existing line, but created a new one, along with a new phone number. On querying it with Talktalk, they blamed Sky, even though the onus is on the receiving company. It…
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Virgin media bill
So without going into the whole boring story, my finances have been atrocious over the last few months (since about October last year) but recently I have been made redundant, and recently found myself unable to pay my virgin media bill, this is the first time I have found myself in this position and have repeatedly asked…
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Vodafone price hike
I took out a new 24month broadband contract with Vodafone in January based on MSE "best buy" info. It was a very good deal at £20/month but after 3 months it has suddenly increased to £22.32/month. Speaking to their customer services this is because of RPI/CSI and their "service improvements" and happens every April. This…
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Vodafone Deals - Now or wait?
My contract with Plusnet is expiring at the end of this month.I plan to move to Vodafone as they were pretty good last time I was with them, and I am extreamly limited to which providers I can have where I live.The current deal on offer is the £22 a month with £80 gift card - which ends this Sunday.I know no one has a…
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Shell Broadband - All show but no go- Beware poor customer service
No doubt Shell will say that my situation is an exception but ... My contract with Talk Talk expired and despite trying to contact their customer services to discuss a new contract I got no response or the telephone call was cut off on connection. So, as MSE where stating Shell broadband to be a good offer contracted with…
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Advice re cancellation of Sky Broadband
I am 8 months into a 18 month Sky broadband contract, which is in my sole name. I have had to leave my flat that I share with my GF at very short notice (hours), and been instructed by police to not have any contact with her at all. I have moved into my parents home which already has a Sky contract. This morning I…
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Renewing (Plusnet) Broadband and Telephone contract
I feel as if this offer is too good to be true: I have not contacted Plusnet yet but, after reading on MSE email about unlimited broadband offer (expires 02 February 2022) from Plusnet for £17.99 per month, but £11.74 per month taking into account the £75 pre paid Mastercard offer, I can't help wondering if this can be…
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Broadband that rolls onto/renews a reasonable price?
I was about to sign up with PlusNet but it turns out that they hike the bill up by >£20pm after the contract ends. The point being you'll negotiate onto another fixed term with them. I don't want that. I don't want to have to negotiate insurance, broadband, utility, prices etc. every year. I'm at a good place with my car…
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Virgin cheap fibre deal about to end, what should I do?
Hi I got the £17 month virgin email for 100mbps fibre 17 months ago. I am now coming to the end of the contract and it will go up to £53 a month! Which is a massive increase. Is there anything I can do to get them to lower that? Threaten to leave them etc. Any tips on how to approach it? Do any other companies use Virgin…
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Half way through BT contract (Full Fibre)
I'm at the mid way point of a 24 month contract on Full Fibre and just missed City Fibre availability in my area by a few months when I signed up. With the impending proce increase, are there any options other than to sit out the term?
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Best and cheapest broadband for multiple connections
I live with a grandson using WiFi for PS4 gaming whilst on phone at same time and on Spotify then too. My wife is on Ipad and Firestick. I am on smartphone and computer. What is best provider to give maximum bandwith when all on at same time? CURRENTLY on Virgin but high prices. (Dont need telly progs or phone line) Ta
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Shell Energy fiber offer (deal unavailable for line - higher £ alternative same package
Got this offer here on MSE broadband checker for Shell Energy: Tried to sign up but suddenly my line cant support that package (35Mb) and offered an alternative 38Mb package for £5.41 mnth extra ( includes offer credit) Is 35Mb vs 38Mb really an issue requiring 2 alternative contracts over an alleged 3Mb difference they…
