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Trouble keeping landline number
I am coming to the end of my current broadband deal with Virgin Media. Not one of the new providers I'm looking to move to (TalkTalk, Vodafone, Plusnet, Now) says that I can keep my existing landline number. Staggered at this as we've had the same number for over 18 years and have switched provider in the past (including…
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Bill increase despite fixed contract
In Mar 21 I renewed my Plusnet broadband/phone contract over the phone @ £24.99 until Sep 22 (18 months). I specifically qualified that the bill would not increase during the 18 months and be £24.99 until Sep 22 and this was agreed by the Plusnet operator. Note: I have been with Plusnet for several years now and not had…
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Shell broadband scam
Has anyone else recently signed up to shell energy broadband ? I fully understand that my first bill would be higher as there are a couple of days outside the first billing period. I know this as I looked at their "why your first bill may be higher". I accept that, although find it strange you can't pick your activation…
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Vodafone price increase April 2022
I wonder if I can get some help from the forum. I got a deal with Vodafone's broadband during Black Friday (the offer was 900 Mb for £30). In line with the Consumer Price Index rate (“CPI Rate”)(The applicable CPI Rate is 5.4%) plus an additional 3.9% came into effect this April. Vodafone calculations are that the 9.3%…
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HELP! Landline necessary? Cut costs: landline/broadband/mobile SIM
My 18 month contract for landline broadband 36Mb & inclusive anytime calls with Plusnet has expired. Plusnet has raised the monthly price substantially! I can cancel penalty free. I have Lebara's most basic monthly mobile SIM deal.I'm paying £60pm and need to get it down to £20pm. I've read the MSE sticky article, but…
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BT price hike
Hi everyone, relatively new here; be kind. I looked at my bill today and noticed that my bill had gone up by £20. I called up and they can't seem to understand why it has happened. They don't even offer that price for this package... I have had nothing but trouble since I started with them: * constant messages saying your…
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BT Fibre 1 - 67 MbPS
I have been with BT for ages now and this would my 3rd or 4 th time renewing. The best price they have offered me is £25.99 for a 24 month renewal ,anyone had any success in beating them further? I am very tempted to go with Vodafone who offer the same package at £20 PM .
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Are ISP's (Hyperoptic) allowed to offer "Loss Leader" discounted broadband rates to New Customers?
I am a very upset
and disgruntled customer of Hyperoptic. What I have a severe problem with is
the off-handed way they treat their existing customers. I currently pay £35 per
month including VOIP phone for 500Mb of download speed, which to be honest is about
95% reliable, although it has dropped out on the rare occasion. I…
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Unable to access Shell broadband offer
My Plusnet contract's due to end soon and as they've increased their fees I looked around for a cheaper deal. Shell energy 11Mb looked interesting, but when I click on the link, the resultant page is 'greyed out' and I can't click on anything on it. Is it me, or is there something I can do?
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Weird EE notification
Twice today, I've received a notification on my Samsung A70 android phone which says, "No mobile data service. Temporary turned off by your operator for sim 2". My account says 14.4GB of 15 GB left. I'm on EE. Any ideas why I'd be getting this please?
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Talk talk contract up, to stay with them or move to BT for an extra £2 per month with extra bonuses?
I'm currently with Talk talk broadband and there giving me 18 month contract fixed fee now for £28 a month. Fibre 65 package has the Estimated Highest Download 73.6 , Lowest Download 66.2 and Minimum Guaranteed Download 59.6. Have spoke with BT who are offering Fibre 2 package £29.99 per month (activation fee and delivery…
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Three Mobile Broadband
I have just renewed my Three Mobile Broadband for another 2 years and they sent me a new ZTE modem (previously Huawei) and new SIM card and ever since my signal strength has gone down to 2-3 (previously 4-5) and download and upload speed gone right down.Can anyone please suggest what I can do?
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Router return when originally with Post Office Fibre that transferred over to Shell Broadband ?
Under the T&Cs of my
Post Office broadband, I had no need to return the router if I passed the one-year
contract period. The returns label attached to the router box was addressed
back to the Post Office. I renewed with the PO for second year, after which
I was transferred over to Shell Energy. I am planning on leaving…
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Sure internet - contract early exit
Hi,I need a bit of advice. I'm stuck in a contract with Sure internet, they provide broadband services to the Channel islands and Isle of Man. I was living on the Isle of Man from August 2021 when I started the contract with Sure, due to unforseen circumstatnces I have moved to the UK where Sure don't provide a service so…
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talk talk 'contract' not a 'contract' fixed price
having been a loyal TT customer for years I am horified to be told that I can sign up for 18 or 24 months but the price is not fixed, am reluctantly looking for a new deal as the prices have gone up , I will be looking at Martins site when this deal comes to an end in 3 months
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Phone call from BT about internet speed
This morning, I had a phone call from someone saying they are from British Telecom. He said, I am not getting the internet speed I should be getting and they can help me with it. I said, I am not with BT and this could be a scam call. He said, how can you say that, we are trying to help you. I said I'm not interested and I…
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Vodafone Broadband (or not...)
VODAFONE BROADBAND - YOU DECIDE! We recently tried to switch our home broadband from a provider who was putting their prices up to Vodafone which had come up as a 'best buy' on the MSE website. As a couple working from home, with elderly relatives on call, it was imperative that the switch went through without a hitch. So…
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Moral Dilemma
I cancelled my WiFi and before getting a new one I discovered that my old provider hasn’t actually disconnected me. So I’m currently getting free WiFi. Should I get a new contract or see how long I can get away with not paying anything?
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HELP PLEASE ----BROADBAND SIM ONLY ----
Hello everyone --- some time ago I asked on this forum for info re: INTERNET ONLY SIM TO USE IN UK --- I got couple of replies suggesting ASDA PAYG --- I followed the advise, got ASDA PAYG SIM, topped it up with £5 (to check first how it works) stick the device into my laptop, connected to Internet - and the whole credit…
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BT BB offers
Anybody contract with bt bb due to end? It is worth checking the deals offers. I am paying £1.19 extra for bb essential fibre and now been offered O payment if I renew contract for another 24 months. Too good to miss 49Mb - 50Mb Less than new customer price £0.00 extra a month @pay less than a new customer Your new monthly…
