Stick with virgin or move to city fibre?

moneysense123

As many others have had received the £7 increase notification for virgin media. Currently pay £24 for 100mb. Started to look at the other full fibre options and Vodafone can offer me £32 for 950mb or £26 for 500mb.

rang virgin to cancel and they talked me into staying and have increased our speed to 500mb for £30 a month. 

Does this seem reasonable? Should I go through the hassle of moving to Vodafone full fibre? Having 2 kids and us both working from home we are high internet users but don’t know if anyone who has city fibre with Vodafone and reliability. 

daveyjp

I've just moved from Virgin to Cityfibre as VM were wasting my time with their silly games when trying to negotiate a new contract.

FreeBear

moneysense123 said: rang virgin to cancel and they talked me into staying and have increased our speed to 500mb for £30 a month.

Do you really need 500Mb ?

I'm on a 100Mb service, and all my computers have a 10Mb network card fitted (all the wifi devices generate very low volumes of data). I would be hard pushed to sustain more than 40-50Mb for more than a few minutes.

Coffeekup

FreeBear said:

moneysense123 said: rang virgin to cancel and they talked me into staying and have increased our speed to 500mb for £30 a month.

Do you really need 500Mb ?

I'm on a 100Mb service, and all my computers have a 10Mb network card fitted (all the wifi devices generate very low volumes of data). I would be hard pushed to sustain more than 40-50Mb for more than a few minutes.

Exactly.

Whenever I've negotiated my VM BB contact they always bump up the Mbps thinking a higher is what I need.
At worst my home has 4 devices connected at the same time I've never seen no connection issues, stalling or lagging on a 100mps.
So why are they offering me 5 times the speed and hiking the price and making out there doing me a favour? ..... Sales.

Also this time next year you'll get rpi inflation letter, saying your bill wil increase. Ahhh the good old days where none of this happened.

dreaming

I moved from Virgin to Vodafone via CityFibre earlier this month and so far have experienced no problems with either the internet or phone line. When I rang Virgin saying I wasn't happy about their price increase they only offered me a small monthly reduction but offered to increase my speeds etc. but as I live alone that is of no interest to me.  Obviously for a family this might be worthwhile but I think they rely on people thinking that this must be a good deal without knowing whether it is appropriate for them.
Edited to add - there was no hassle with the changeover. Vodafone organised it all very quickly and CityFibre turned up on the appointed day, asked where I wanted it siting, did the work and were gone in less than 2 hours. Less than an hour after that everything was up and running. Virgin did ring me the day before installation and offered a much better reduction which nearly matched Vodafone as I had been "a long-standing customer" but I decided to switch anyway. I pointed out to the guy on the phone that it was a pity my "loyalty" had not been taken into account earlier and he said, rather dispiritedly I thought, that he agreed.

daveyjp

dreaming said:

 Virgin did ring me the day before installation and offered a much better reduction which nearly matched Vodafone as I had been "a long-standing customer" but I decided to switch anyway. I pointed out to the guy on the phone that it was a pity my "loyalty" had not been taken into account earlier and he said, rather dispiritedly I thought, that he agreed.

Sounds like the call to me a few days after I cancelled.  I suspect they were testing whether I had switched and offered me a reduction to £48 a month for 500 meg.

Told him now there is far more competition in my area they will need to rethink their sales strategy as I had a new Cityfibre deal at far less.

Since moving our Firestick is far less glitchy than it was on Virgin.

J292

moneysense123 said:

As many others have had received the £7 increase notification for virgin media. Currently pay £24 for 100mb. Started to look at the other full fibre options and Vodafone can offer me £32 for 950mb or £26 for 500mb.

rang virgin to cancel and they talked me into staying and have increased our speed to 500mb for £30 a month. 

Does this seem reasonable? Should I go through the hassle of moving to Vodafone full fibre? Having 2 kids and us both working from home we are high internet users but don’t know if anyone who has city fibre with Vodafone and reliability. 

If you have Vodafone mobile or happen to aquire a Vodafone sim in the future it’ll also qualify an extra £2-3 more off the broadband so definitely worth giving them a serious consideration they also seem to be quite reasonable when renewing the contract quite competitively priced on the market.

hareng

14th Feb been with Octaplus, sent an email answered within 10 mins, the other time was last week when there was an outage in the area by Cityfibre, knew everything what was happening.
Deal i am on isnt there any longer 500meg for £30 with TV, Amazon 12 months and a free soundbar. Looks like current its £25 for 150meg, £32 for 900meg or with tv Amazon etc £36 point is you have customer service unlike the biggies.
https://octaplus.co.uk/