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Plusnet service should have gone live June 7th. Still no service today almost 50 days later
Basically I joined plusnet in the middle of May after having a horrendous experience trying to leave Virgin Media. Plusnet told me BT Openreach would be coming on 5th June to activate my line then my service would go live 48 hours later on June7th. BT Openreach arrived as promised 5th June but told me they couldn't go up…
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SCAM/SPAM dangerous email pretending to be from Plusnet.
If this is not the correct Forum to post on please let me know and redirect this post, thank you. I received a convincing email allegedly from Plusnet this afternoon. In reality it is from (I have put the XXX in the middle of the email address in case anyone clicks on it by mistake.) Plusnet [Update-97F]…
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TalkTalk not honoring contract?
Hallo, on 13 February I signed up to a TT contract through a MSE link which consisted in £20 a month for "Fiber 65" and £60 Amazon voucher after service activates: "you'll be sent instructions by email on how to select your £60 voucher". I called to inquire about the voucher and was told there was no such deal available,…
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Asking for a bill reduction before swapping supplier
Success!! I've been very happily allied to EE for donkey's years. So when they put my broadband charge up to £28 I thought to swap. I consulted MSE and read about the value of haggling. And that's just what I did this morning - and got my bill down to its last year's rate of £19! No fuss. No argument. Sorted! Thank you…
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Plusnet to Shell and now no phone line
Hi, I switched from Plusnet to Shell at the end of my contract, and boy do I regret it. I was due to go live on the 13th of July but my internet didn't appear till the 14th and worse, I didn't discover until the 15th that I now had no phone line. I found out through receiving two emails from Plusnet telling me I'd…
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TalkTalk Business - Not receiveing bill and direct debit increase notifications
For several years now, I've not been receiving email notifications of bills being ready to download or of increases in direct debits. This puts TalkTalk Business in breach of the Direct Debit Guarantee so they should be refunding the increased amounts. To cut a long story short, I've spent the last year trying to get them…
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Can't seem to switch
Hello! I have an 18 month contract with Virgin Media which comes to an end in late May 2022 at which point the monthly price will more than double. I'm therefore looking to switch away in the near future to avoid this big price increase. Prior to Virgin Media, I was with Shell Energy Broadband on a "superfast fibre"…
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Shell Broadband
In 2019 I signed up to Shell Broadband because of their price promise. They are now promising to increase their prices annually by at least the consumer price index (CPI). Understandably I would like to change suppliers, but I find I can't. I did initiate a switch to another supplier, but the next day I was informed my…
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Download & Upload Speed
I work remotely from home and I need to upload documents and images to customer platforms for my work and sometimes there can be quite a few images. For this purpose I got a 1gig fibre optic connection with Virgin. They guarantee a minimum download speed of 550mb and an upload speed of 50mb, does the slow upload speed…
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Change of Broadband Severe Difficulties.
Okay, advice please.In March, my contract with BT ran out. I was asked to call them, I negotiated a contract at the time including sky Movies, Digital Voice and fibre broadband. I was give an installation date of the 30 th April from 1pm to 6 pm (start of the bank holiday weekend!). I then received a text on 27th April to…
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setting my domain email
Hi All, I've been meaning to figure this out for a while, but I need to sort out a way of using my domain email smoothly. Currently I've got it being forwarded to an email address set up with my broadband provider, but this doesn't work great - only seeming to allow me to send messages when I am on my home wifi. I've heard…
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VirginmediaO2 in early talks to buy Talk Talk
Good afternoon I have recently wrenched myself away from VirginmediaO2 (after much effort) and signed up with Talk Talk to be connected on 26 July 2022. I read an article on the Guardian by Mark Sweney 15 July 2022 (and other sites) that said VirginmediaO2 were in early stages of negotiations to buy Talk Talk. Which is…
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Cancelling mid contract without exit fees (plusnet)
I entered a plusnet contract end of April, and want to exit early, mainly due to the terrible speed/performance and because I will be moving. How easy is it to get out of contracts when the speed advertised is not regularly met? I will obviously have to give them time to attempt to rectify it. I'm aware you can exit…
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Leaving sky tv
I am moving into a flat as I'm a widow and rang to cancel my sky and was told they are charging me over £300 to exit. Is this right
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Leaving Virgin Media - they've changed my leave date!
Hi, I was on an 18-month contract for phone and broadband. Starting in Jan 2021 and ending on 13th July 2022. I signed up for BT broadband and phone at the end of May 2022, with the new service to be installed on 11th July 2022. 2 days later I got an e-mail telling me that my contract had changed with Virgin Media. The…
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Short Term Broadband deal
I'm moving back to my house next month (which I've been renting out). It's possible I may sell it but not immediately and I need broadband in the property. If I sell soon I don't want to be in a long term contract. I'm wondering what my best option is based on my situation.
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Right to Cancel during contract
I have been with TAlktalk since 6 Jun. On 20 Jun my speeds dropped to 100 Mbps and I’m meant to be guaranteed 500Mbps. On 4 Jul the connection went altogether! I know that I can cancel without fees if I suffer 30 days of below guaranteed speeds, but is there a shorter period for no connection at all?
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BT Broadband Mid Contact Tips
Hello so I'm in a bit of a situation. I renewed by 18 months ago so long before Ukraine and inflation but now I have ended up paying 55 a month for 500mb connection while hyperoptic offering 28 for two years! Has anyone been able to get price drop from BT mid contact?
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A word of warning about taking up long term Broadband offers
Today I have heard two ads for Broadband at eye watering prices on the radio, but what was worse was the fast speaking terms at the end. TalkTalk will be adding CPI+3.7% in March for their 2 year contract EE will be adding CPI+3.9% in March for their 2 year contract According to Radio4 CPI is forecast to be between 12% and…
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Vodafone £205 offer
Hi, I’m currently with Vodafone but am out of contract so can just cancel. Can I set up a new contract in my partners name to claim the £205 and technically be a new customer?
