-
Love digital tv
Has anyone been able to contact them as moving on Monday and need to cancel yet can’t get through to them
-
Do you really need a land-line and broadband?
I found that a 50 GB mobile data package from EE @£16/month more than covered my internet data requirement so I use the 4G phone as a mobile data hot-spot when using my laptop at home and terminated my landline / broadband / mobile package (c. £50/month) saving me about £34/month or about £400/year. Trial this before you…
-
BT Internet... can I push for a better deal?
Hi All, Renewed my BT Internet today and went from a more expensive package down to their Fibre 1 deal which is 29.99 a month. I asked if the agent could provide any additional deal and he essentially simply said no. I know others have had luck in getting a cheaper deal and I wonder if anyone has any advice. Unfortunately…
-
temporary broadband (3 week delay until installation)
Hi all, I'm with Virgin, and am moving house. We only found we are moving house tomorrow, and am half way through a Virgin contract so need to port their services. The next date an engineer can do the installation is in 3 weeks (not much good for homeworking!). What are the best options to tide us over? I'm thinking a…
-
Beware Direct Debit abuse & the out of contract broadband price hikes
I am reliably informed that it is standard practice for broadband providers to hike the price considerably once you are out of contract.Furthermore, some will not even inform you as I recently found by checking the direct debit to my bank account..Some will even threaten you with extra charges should you intend to leave…
-
Can you use TalkTalk email address after closing broadband account?
We switched broadband from TalkTalk to Sky in November 2020 but have kept using the TalkTalk email address. Today we got on the chat line to ask about syncing the computer and the phone, and they said they couldn't find the email address we're using, and we don't have an account number to give them. We gave up and Googled…
-
Airband FTTP & Grandstream ATA
I have just got Airband FTTP. They use Linksys Velop MX4200 routers. I am trying to get my Grandstream Ht801 ATA working with this but failing dismally. It all worked fine on my old FTTC connection with a Draytek router but I just can't get the phone to register on my Sipgate account. Anybody got any idea? Is it Airband or…
-
Lost router and broadband switching provider tomorrow
I am due to switch broadband provider to TalkTalk tomorrow. Yodel has lost the router that was due to be delivered last week. They said to allow 48 hours for them to find it. I contacted TalkTalk and they said that either I need to work it out with Yodel, or they will send me a new router AFTER the activation date. I am…
-
Other than Vodafone are there any bb providers that promise to keep you connected, even during a fau
Hi, I've been with Vodafone broadband for a few years, no major issues and as I have mobile and don't quite hit the speed expected the price is great. Things have changed this year, I've had 2 separate outages, 1st one for a little over 24hrs but I'm currently on day 4 of no internet of the second instance. They do give me…
-
Full Fibre Areas - FTTP Broadband
It seems that my area is now in a FULL BROADBAND AREA and I am banging my head against a brick wall to find or renew a contract. Because I am now FTTP through no fault off my own (Open Reach has upgraded us) it seems that the broadband on offer is more expensive that the broadband coming through cooper lines. I just want a…
-
BT full fibre 100
I upgraded to Full Fibre 100 on 4 Feb. Installation was not completed until 9 Feb and since then we have had multiple multiple drop outs and disconnections and a 4 hour no service at all. Multiple calls with BT and incredulous conversations. Promised and booked in Openreach appointments (5 hour windows) to visit the…
-
BT essentail Broadband
Hi everyone, My sister is with BT for broadband but she now wants to change to BT essentails Broadband thats for people on universal credit but when she rang they told her essentail Broadband is not available in her area. Would this be true or are they just trying to keep her on a more exspensive package and telling her…
-
Sky contract ending
My Sky contract ends in June, currently paying £51 per month. New price is £32 per month TV (includes Netflix) and Sky Broadband Superfast 80 (55.6-74.2 Mb/s estimated download speed, 64.9 Mb/s minimum guaranteed speed, 14.2-19 Mb/s estimated upload speed), Line Rental, Pay as you Talk and Sky Broadband Boost for £35.50.…
-
Aquiss - installation times
Has anyone recently had fibre broadband from Aquiss How long did the installation take from ordering . They are saying around 16+ working days I dont want to be left without broadband for weeks and weeks ans my virgin contract 30 day cancellation ends in 3 weeks
-
Voucher not honoured
Hi - in December 2021 I ordered via moneysaving expert a shell broadband with a 90£ amazon voucher. Now Shell say it was not an amazon voucher and instead it was only for their shop, which sells a bunch of useless overpriced things. Shell also said it was Money Saving Expert website that had the incorrect information to…
-
Help: Vodafone increasing broadband price mid contract - wasn't aware & can't pay.
Hi does anyone have any advice please? I'm less than half way through a 2 year contract and Vodafone are increasing my monthly broadband fee. (I've already got more going out than coming in. I can't afford this.) I signed up and that's on me but I wasn't aware there would be a price increase. I've asked Vodafone to inform…
-
Switching from SSE
HiI've been with SSE for a few years, no complaints, paying £23 a month with average speeds of 11mbps, and pay as you go. However, the contract has ended Andi go to a rolling contract of £33 so time to go one of their others of 11,35,63 speeds at £28, 23 and 26 respectively for 18 months Tbh I've never been bothered or…
-
Avoid vodaphone
I’ve just taken the advice of this web site and moved from BT Broadband to Vodaphone, a drop to £18 per month from £38, which BT only agreed to reduce by £10 or so. But it’s been a total disaster worst thing I ever did. The router turned up and I plugged it in… nothing. After three hours yes three hours of phone calls they…
-
Vodafone issues with getting agreed compensation for loss of internet
Howdy ! I hope that someone can help with the above . I have been a Vodafone customer for many many years . I have sim only phone , and have their broadband . However , last month when we had the storms I was without internet for over a week . These things happen . I was given texts and whilst liaising on the phone to them…
-
Switching from BT Broadband to Virgin - a bit confused with the process
Hi - my broadband contract with BT has just ended and having looked around at current offers I have decided to switch to the current MSE Virgin offer with the £100 credit (going to try and suffer their customer service as am used to poor service from BT at this stage anyway...) My question is with the switching process…
