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Plusnet - Beware Early Termination Conflict of Information
Decided I wasn't happy with the enforced annual price increases at Plusnet and started looking at alternative Broadband providers (and what cashback etc they offered lol) While I was looking I received a "Personalised Account Review" from Plusnet. It detailed my soon to end Contract (around 6 weeks away) and gave me a…
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Zenaps.com is down
Hi all, I tried to go through this site to sign up for broadband with a few ISPs & it failed because zenaps.com is down.The only ISP I can get to is Plusnet. But I'm not interested in their deal. I also tried using other comparison websites & it looks like they're all not working because they use zenaps as well. Am I the…
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Two broadband connections
I have two broadband connections. This is not intentional. Virgin raised their prices this year and as a consequence allowed customers to leave within a set time period (before the 25th of march). Plusnet offer a broadband package. I signed up for this hoping that I would no longer face higher prices and random…
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Virgin Media Haggle or Loyalty?
Hi, I've been a Virgin customer for 25 years, currently Big Bundle with basic Samsung Tivo, Landline and Broadband. Contract ends 12/04/22. and will increase by £10 per month. I want to stay with all same features, but I was told by Cust Services to wait until new contract on 13/04/22 when I could ask for Loyalty…
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Sky packages
Took Martins advice called sky as my contract was ending didn't get a good deal however when i asked to cancel was put through to the Retentions department and without any hassle have saved £477 on my contract renewal for TV & Broadband 👍👍
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Fibre being installed in my building - only possible to use the provider that is installing it?
Hi all, I was just wondering if anyone could shed some light on this situation for me. 4th Utility are installing fibre in my building (I live in a flat) in the next few days. I was just wondering whether once it's installed if it's possible to then take out a contract with a different provider, and not with 4th Utility? I…
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Awful Virgin Media Customer Services/ Illegal Contract Issues
I'm wondering if anyone can help. I have had an awful time trying to get help via chat and over the phone. There is very deliberate obfuscation here and I don't know how to get someone senior at Virgin to acknowledge that their customer service is not fit for purpose. I accepted an offer to stay with Virgin for a better…
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Changed Sky HD To Sky Q Box - Delay in changing channels
Hello. As above got the new box last Tuesday We got the Sky Q main boc plus a smaller unit for a multi-room bedroom. Couple of questions, please Our tv is sony KDL55... and Bluetooth Sony soundbox sony HT-XT1 We noted after the Sky man left the sound umbers were not displaying on the tv - we tried pairing again did not…
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Broadband-Early Termination
Hello, I am looking for some help selecting a broadband package, and the best deals are obviously contracts. However there is a chance I will move in with family in less than 12 months, and it is unlikely I will have to do anything other than cancel. Are there any providers that will not charge early termination charges in…
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Process for getting broadband when I move home
I've been with Virgin for a long time and haven't had a landline in about 10 years, so I've forgotten how some things work. I'm moving house fairly soon, to an area where Virgin is not available, so I'll need a new provider. How long will it take and what arrangements - if any - should I make before the move? I'm told that…
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BT say 3mg Vodafone say 65meg. Who to trust?
Hi, I'm interested in viewing a house on the market. But the broadband speed the property can achieve is a deal breaker. It has to be fast enough for working from home and streaming. BT say the address can get 3meg which is obviously no use. But Vodafone and Sky say the address can get 65meg guaranteed. I find this hard to…
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Virgin Media -cooling off period
Hi Does anyone know if i was to cancel my deal during the cooling off period, will I be charged for the engineer coming out and installing the home hub? Thanks
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VPN Help
Hey all, Landlord is with with Sky and having issues with shield trying to access bbc or netflix. Wondered if there's a good free vpn to use across chrome, explorer etc. Or is there a browser I can use? Thanks
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Shell Energy Broadband
I am having extreme difficulty contacting this company over a connection issue. The recorded message on the phone line regularly thanks you for your patience and they'll be with you shortly - you can listen to that for over 30 mins without getting connected. The Chat facility online appears to be down; you can't get at it.…
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Sky increasing Broadband price from £25 to £27.50 for 80 Megs - worth switching to Virgin or other?
As per the title - I got a letter from SKY yesterday, advising that from May 1st my Broadband would be increasing by £2.50 per month to £27.50 I am torn as although I "only" get 80 Megs download - Sky have three times (when my speed dipped slightly below the guaranteed minimum of 68.5 Megs to 67 Megs) refunded me the whole…
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transfer landline number from sky to now tv
hi i have sky landline and broadband and looking to move due to the price increase, i have just spoken to sky and was told i can leave penalty free and was asked who i would be moving to, when i told him it would be now tv he said that i would not be able to transfer my landline number over as sky was now tv's parent…
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Will router bought now be OK after the BT landline changes
Sorry to ask a naive question. I'm having issues with WIFI coverage at home and wondering whether to stagger on, with maybe an additional extender plugged in somewhere, or bite the bullet and upgrade my router. That is potentially expensive, so I want to make sure a new one wouldn't be made redundant by the change to…
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BT Halo 1
I don't know if anybody else is suffering a bombardment from BT about this Halo 1 they are offering. It seems that for an extra £3 a month, BT promise to look after me better than they do whilst I'm only paying £31.99 for my fibre broadband. I've been inundated over the past few weeks by BT by post and email trying their…
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Where do I stand with Sky price issues?
I have had a never ending nightmare with Sky over the past few months, and wondered if anyone could provide some advice on whether there is anything we can do to get out of our contract. They increased our DD in October to £71 a month after previously paying £52 a month. We rang up and negotiated down to £50 from December.…
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Are Virgin overcharging me for leaving them
I gave Virgin plenty of notice that i was leaving, they even tried 'we will match your new deal'. I wanted to change and went to Sky. i left Virgin on the 21/22nd of February and then find i have been charged my £44 monthly rate on 10th March. Having phone them (and a lady obviously reading the details from the computer…
