BT new price increases. From a Pensioner.

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Just received an email from BT saying they are increasing my package by £6.40 a month. This is for 700 calls ( non negotiable used to be 500, but that package dropped) , Broadband and BT Halo. My contract is for 2 years and is called BT Halo 3.
I followed the offer to ..see what we can do to help you if you are struggling.. If you do ..you will only receive help if you are on Guaranteed Pension Credit..not if you are on Pension Credit.
I ask if I can have Halo element taken off. No .part of contract .
The earliest I can change my contract is June next year..if I leave now it will cost me £279. I pay £44.75 a month.
How can they increase your agreed contract during its lifetime?
I followed the offer to ..see what we can do to help you if you are struggling.. If you do ..you will only receive help if you are on Guaranteed Pension Credit..not if you are on Pension Credit.
I ask if I can have Halo element taken off. No .part of contract .
The earliest I can change my contract is June next year..if I leave now it will cost me £279. I pay £44.75 a month.
How can they increase your agreed contract during its lifetime?
I am trapped with their increase until next June unless I pay THEM £279.
I am on a State Pension living in social housing, and moved in last June…before the big energy issues. I also had not spent a winter in my new home. My current heating costs for winter are around £200 a month. I can’t switch off my heating or ‘wrap up warm’ because I have severe COPD and need warm air that is consistent. My Air Source heating system loses its gains by having an old poorly insulated property
Long story I know …but ..why can’t BT recognize elderly customers who may not qualify for Guaranteed Pension Credit, but do receive Pension Credit. Single pensioners are having a hard time !
I am on a State Pension living in social housing, and moved in last June…before the big energy issues. I also had not spent a winter in my new home. My current heating costs for winter are around £200 a month. I can’t switch off my heating or ‘wrap up warm’ because I have severe COPD and need warm air that is consistent. My Air Source heating system loses its gains by having an old poorly insulated property
Long story I know …but ..why can’t BT recognize elderly customers who may not qualify for Guaranteed Pension Credit, but do receive Pension Credit. Single pensioners are having a hard time !
My increased SP is being cancelled out by these companies who are able to play around with ‘fixed’ agreements , unlike energy or mortgage companies.
Anyone else having this problem?
Do you think Martin could do his magic and get BT to stick to existing contracts until they end without putting up prices?
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Replies
It's because you agreed to the increase when you took out the contract.
If you don't want mid-term increases, you need to get one that doesn't have it, but is more expensive from the start.
Martin can't get you out of your contract.
A lot of sympathy ends there. You chose not to read or understand your contract.
Do you need the calls package? I ended mine and now use a mobile which has unlimited minutes anyway, not that I use that many. If you do that you can still receive calls via your landline if that's what you want.
If you end up going to someone else it is very likely that they will also increase prices once per year although let's hope CPI has come down by next year!