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MSE News: More English counties to get ultrafast broadband upgrades - is your area on the list?
Over a million more homes and businesses in England are set to get ultrafast broadband connectivity as part of a £5 billion upgrade – though work on the project won't start until next year at the earliest. Read the full story: 'More English counties to get ultrafast broadband upgrades – is your area on the list?' If you…
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My rights with fibre broadband when moving house
I am in the process of moving to a new rented house, a process that has already been complicated by issues with contracts and move in dates due to issues on the landlord's end. I am in the process of trying to arrange for my broadband to be transferred across. I am currently with TalkTalk, and pay for the faster fibre…
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£240 termination fee from Virgin Media for elderly parents
My parents have had phone/broadband from Virgin Media for the last 10 years. Their most recent contract ends in August 2022. Due to a sudden decline in their health, they have had to sell their house and move to an assisted living property as they are no longer able to live independently. Virgin Media do not have coverage…
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Best current FTTC broadband deals and recommended providers
I'm currently have Sky's Fibre Max product and in a bit of a dispute with them as the connection speed has dropped in recent months and they're refusing to do anything about it as it's a legacy product and they'd rather have me on their FTTP products instead. They can clearly see a cap on the connection but they don't want…
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TalkTalk says I have to disconnect before I can switch?!
Help, I too have been hit by the TalkTalk price increase. I have 10 days to change provider. But when I called TalkTalk they said I must disconnect via their disconnect team BEFORE I can switch to a new provider, or else I will incur charges? Is this right? Furthermore, is it true that once a line is disconnected there is…
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Any way to compare broadband router range?
Vodafone is our current broadband provider and for the past ~18 months we've had to put with a weak Wi-Fi signal in our upstairs bedroom which is at the opposite end of the house to the kitchen where the Openreach socket is and therefore where the router sits. We've tried various solutions including moving the router a bit…
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Virgin Media Service
My parents had a Virgin package and when my dad died we looked at what he was paying for the internet, tv and broadband it was a rip off, anyway, I managed to reduce this right down to the basic package for my mother, only staying with Virgin because the phone line was already connected. Virgin insisted on putting the…
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Broadband without a phone line
At the link below it states: "There are some great broadband deals available that don't require a phone line." https://www.broadbandgenie.co.uk/broadband/without-a-phone-line Does this mean that this type of deal simply mean that you wouldn't have a phone number and be able to make/receive telephone calls? Presumably, I…
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Mobile company wire across my land
Good morning all, Question. A mobile company (Not Openreach) has inserted two poles which are not on my land, but the wire does runs across. Firstly the company came onto my property without permission and chopped a few branches down from one of my trees. (I got a letter of a sort of apology from the company) I guess that…
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Plusnet line check box
I have used the "What broadband speed can you get?" Plusnet box at the link below several times over the last few days. https://www.plus.net/ On each occasion I get the message: "We can't run a line check at your address at the moment. Please wait a few minutes and then try again." Does this box work for anyone else?
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Old Tiscali(Talktalk) email account closing.
I have an old tiscali (now talktalk) email account which is to be deleted by talktalk. I have a Gmail account that has been my main email account for years so I don't mind the account closing, BUT I don't want to lose the emails in the Tiscali account. How can I keep my emails? Is it possible to transfer the email account…
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Plusnet No Help
I tried to get help from my internet provider, Plusnet, as I am a very low income earner ( just got a job after being unemployed for almost 18 months) They have no help, no discounts and want to charge me £150 to leave so I can go to BT, who are about £15 cheaper for broke people. Anyone had any luck persuading them to…
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TalkTalk
Just a warning about TalkTalk. Issues with my home move "service". I "upgraded" to fibre 65 unlimited plan with Amazon tech pack. At payment details a box flashed up suggesting I prepay my account in full to effectively reduce contract from £29.95 to £25 per month.due to not receiving the tech pack I rang to chase it up to…
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new contract right to terminate for lack of service
Hi i need some help advice. I had a long running issue with sky over poor internet speeds & service . 3 routers were changed and multiple rebates issued due to lack of service identified by sky. 3 engineer visits failed to sort the issue (including crackles on phone line that was told its my old phones) an openreach…
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Shell Broad
Has anyone had trouble getting the £75 discount that was offered on this website added to their shell account ? Thanks
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When can we start broadband switch
Hi, We are currently with Vodafone for broadband and our contract is ending in 3 weeks, they are not offering anything to stay and I have tried asking twice when I can start a switch but never received a direct answer, would anyone on here have any ideas when I can start it without incurring penalties? I don't want to wait…
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Cant I ring the 0121 820 number BT Voice ,The number has not been recognized
I am on NOWTV Fiber BB and noticed after a friend of ours upgraded to BT Voice which runs on a new Fiber only line and needs special phones that we couldn't ring there landline which starts with 0121 820 xxxx for the birmingham area, they could ring us but we couldn't ring them back as we got the message 'The number has…
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Plusnet offering to waive fees but only if transferring to EE / BT Fiber to the home
Hey All I'm looking for advice from anyone who has been in a similar situation, or can help with my contract rights..... We're on a plusnet contract with circa 1 year left, the speeds have been poor and are on the cusp on the minimum promised line speeds. We're also getting problems with disconnections & are having to do…
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Now broadband and phone-any feedback good and bad?
I put in a search but can only find people discussing the TV element of Now, which I don't want. I just want broadband and phone. Any feedback would be appreciated before I join.
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Virgin Fibre - alternatives? Pricing?
I am considering virgin fibre for my current address. I do not have a BT/openreach connection to this address and do not particularly want one, will result in unsightly post outside my house. Virgin has fibre in the street and I have put a duct up to the front driveway for them to connect to. I had a price of virgin…