New House, Confused about getting Broadband 20 February at 5:20PM in Broadband & internet access 7 replies 156 views

Ljc80_2

Looking for a bit of help as getting perplexed!

I moved to new house on 20th Jan. The previous owners had never had internet and had lived in the house since built 20 years ago. The home report says it does have a BT phoneline.

In the previous house i had Sky Broadband and TV. However Sky said i couldn't get their broadband in the new house so i cancelled that and organised for Virgin to be installed at the new place.

I've now had 3 delays to this being installed and am getting really annoyed at their customer service, so am looking at doing something else, maybe just getting broadband sorted then looking at TV options, Sky, Now, etc..

Looking on the openreach website it says I can get Superfast broadband and gives me a list of providers (including sky oddly enough). 

Will it just be a simple case of contacting one of them and they will send out a router or something, or do you think cabling work outside will be required? (this is whats causing the delays with virgin) 

EssexExile

Superfast I assume requires fibre to be brought to the house.

Ayr_Rage

Never assume !

Exactly what speed and phone service is being offered ?

Is "Superfast" described as FTTC or FTTP ?

This checker will tell you.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Have you found a BT/Openreach master socket in the house ?

That will be required for any "fibre" service that is actually FTTC (Fibre to the cabinet) as the last part is over the copper phone line.

Uswitch will also list what is available.

iniltous

Superfast speeds don’t need fibre to the premises, fibre to the cabinet and a copper pair into the property are more than capable of 24Mb-30Mb , depending on which organisations  definition of Superfast you want to use.
As far as the OP , if the property was built 20 years ago , the chances are that there is already Openreach network into it , if Sky are shown as being available but won’t take an order , simply  use another ISP that uses Openreach network, that will take an order 
Any delays you had with Virgin have absolutely nothing to do with Openreach, they are separate networks, 

Ayr_Rage

FTTC can actually provide up to 80 Mb in standard form and 150 Mb in g.fast mode.

Speed is mainly determined by the length of the phone line to the green fibre cabinet in the street.

iniltous

Gfast can actually deliver upto 330Mb 

Ljc80_2

Ive just looked on that BT broadband checker posted above.

It says FTTP is not available

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

and more info i dont understand....

brewerdave

Assuming that the previous owners had a working "BT" phoneline ,then the Sky refusal to quote may be because the local FTTC cabinet is full, and I don't believe that Sky provide plain old ADSL now.
Is there a line on the Broadband checker that says "waiting list"  by the FTTC availability ?