Plusnet price increases even though Im in a contract

dllive

Hi,
Im in a 24 month contract with Plusnet. Id assumed (probably wrongly) that the benefit of tying myself into a 24 month contract was that the price was fixed for those 24 months. I have another 8 months til my contract ends. Today Plusnet have said my price will be going up by 3.9%. Is that right?
Thanks

grumbler

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Neil_Jones

dllive said:

Hi,
Im in a 24 month contract with Plusnet. Id assumed (probably wrongly) that the benefit of tying myself into a 24 month contract was that the price was fixed for those 24 months. I have another 8 months til my contract ends. Today Plusnet have said my price will be going up by 3.9%. Is that right?
Thanks

Yes.  That's what you agreed to.  Did you not read the T&Cs?

https://www.plus.net/help/legal/terms/ - see section 2.- "we will increase the price of broadband, line rental, call plans and call charges by a percentage comprising of i) the annual percentage increase in the Consumer Price Index (CPI) rate of inflation plus ii) 3.9%. We will do this so the price increase takes effect on or after 1st March each year from March 2022."