Talk talk fibre 65 with VoIP to be installed

bjbyorkshire

Does anyone have first hand knowledge of Talk Talk’s Fibre 65 installation process.  I keep being messed about by talk talk re different appointments for Open Reach sending an engineer.  Talk talk send text messages but keep changing the date of installation, I rang Talk Talk customer services and they have no record of anyone sending this text message.  They have 14 November as my installation date so I am thinking through how easy it will be to set it up myself.

My questions are, once the Open Reach engineer has connected a box to the outside of my property and also put one inside, will I then easily be able to set up the internet connection and will my smart tv need any different setting up?  I was told I had to have a VoIP phone so I don’t think I will be able to use my upstairs phone… or will I?  The phones I use now are the BT big button phones.  The upstairs phone is just plugged into a 3 pin wall socket, it works from the base unit downstairs which I am guessing will be redundant.  Talk Talk have sent the router and I presume 1 x phone, I haven’t yet opened the box to see what is in there.  

I feel daunted that once the Open Reach engineer has done what he is paid to do that I am then on my own to sort out the TV and connect my i pad to the internet.  Is it a simple task for an old woman? lol.

We have a burglar alarm so I rang the company who installed it and he said that it wouldn’t be affected as it isn’t monitored by them or the police.  Husband has a defibrillator which talks to a phone contraption by his bed.  I rang the hospital and they said it is not connected to my internet, it has its own wireless internal gubbins.

Help, will I easily be able to sort it once it is in the house?

Thanks if anyone can reassure me.

anotherquestion

I have just left Talktalk after nice years with them (not all bad) just have had terrible customer these past few months. You could be lucky and everything will go fine for you, so don't panic.

Once your setup is done its  just a case for each device such as tv or ipad that you have to go into wi-fi settings on each device, and change the password for the new internet that you will see written on back of router.

I am concerned though that if you need a phone for medical equipment that is being used that you have a working phone line to make sure that will still work, if said equipment will need a phone line.

bjbyorkshire

Thanks for your reply.  i really cannot be bothered to swap from Talk talk to another provided.  Their customer service teams are all alike.  they are charming over the phone, tell you all you need to know then when it comes down to the action of the feet on the ground it doesn’t happen.  I really do not think any one company will be any better than talk talk.

No the phone line isn’t needed for the defibrillator.  The cardiac team at the hospital have reassured me that the machine has its own wi fi signal independent of ours.  Like wise the burglar alarm.  I just want a better internet connection than I have at present and I need to easily be able to set up our tv, i pad and router when the open reach engineer had been.  Not now happening until 14 November.  Thanks

400ixl

It would be easier to go into the router and change the wifi name and password to the same that you use now than to go around every device and change each one to match the new wifi name and password.

You could do this before the change over happens. Just plug in and switch on the new router. Use the details on the new router to connect to its wifi. You could then change its name of the wifi network to be the same and the wifi password (not the admin password) to be the same, do a reboot and make sure it changes and then switch it off. It will then just be a case of switching off the old and plugging in the new and switching it on and all the devices will continue to work as they do now.

I would say that your ISP can talk you through doing all of this, but you are with TalkTalk and we know how competent they are. The last provider I would suggest to anyone who is not technically literate.

It sounds like the medical device has its own mobile connect (many do) and is not reliant a=on any of the home internet or phone connections so would not be effected.

bjbyorkshire

Thanks 400ixl,  That sounds as though it could work.  Yes ringing talk talk customer services usually gets you a very nice Indian lady or gent, but understanding the accent and doing what they say in the right order is not as easy as it may sound.  

Thanks for the advice, I may just try that.   Are you sure if I do it now then I go back to my old router, that the TV will not be compromised?  Hubby will be most displeased if he can’t watch it in the evenings.  

The_Fat_Controller

TT do not provide phone handset, if they do not supply you with a HUB 2 which has integrated VoIP, you will receive a router and a separate VoIP adapter which plugs into a LAN port of your router.

You can plug in a DECT base station to the adapter and any wireless handsets will work.

If you have hardwired phone extensions they will be redundant.

400ixl

It won't impact the existing network, if you want to be doubly sure then take the new router to a friends and do it there (so it is out of reach of any of your home devices like the TV). It only needs to be plugged into the power socked, have the details changed, saved and then rebooted to make sure they have changed correctly. You then shut it down and wait for switch over date.

You can do the change on a mobile phone, but a tablet or laptop will make it easier to read.

bjbyorkshire

Thanks all, I have just opened the router box and inside it says it is a Hub2.  So, what is a DECT base station please?  My phones are BT big button 2 x handset phones.  How can I tell if they are DECT?  The base unit is plugged in downstairs but not directly into the router, the other is a 2nd phone which is activated by the downstairs phone.  Will these work do you think?  

Thanks

bjbyorkshire

Another question, the smart TV is a Sony Bravia.  Will that just pick up from the router when I have put in the new code?  

bjbyorkshire

Just googled DECT and I think that I can say that the BT4600 dual phone set is DECT.  They should hopefully work as they aren’t all that old. 

I just hope the fibre connection when I eventually get it will give me a better connection than I have at the moment with Talk Talk overhead copper  wiring.  I will be interested to see just where the open reach engineer thinks he will drill through my walls.  This is a vey solid stone built house with breeze block cavity walls.  Hope he brings a flipping long drill with him.

prowla

bjbyorkshire said:

Thanks all, I have just opened the router box and inside it says it is a Hub2.  So, what is a DECT base station please?  My phones are BT big button 2 x handset phones.  How can I tell if they are DECT?  The base unit is plugged in downstairs but not directly into the router, the other is a 2nd phone which is activated by the downstairs phone.  Will these work do you think?  

Thanks

DECT (Digital Enhanced Cordless Telecommunications) is the standard for home cordless phones; if each of your phones is wired then they won't be DECT.

If only a base station is plugged into a base station and each handset is wireless then it will (most likely) be DECT.

I think these new routers are designed to have a phone or base station plugged directly into them.

However, my Virgin router (they are switching over imminently) has a different type of socket to my POTS (Plain Old Telephone Service) wall socket, so it'll need an adapter.