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Plusnet - recent experiences
Hello, it's coming up to time for me to get a new broadband deal and I see that MSE has put PlusNet as a top pick. I was wondering has anyone had recent experiences of dealing with their customer services, and if so how did it go? I'm likely to move home in the next couple of months, so I want to feel confident that the…
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Sky Broadband Internet connection issues
Hi, is anyone else experiencing sporadic internet issues with SKY this morning? I can access some websites but none of the on-line banking ones (TSB, COOP or Santander). Odd because I was able to log on here. I’m south london. Not much on sky twitter
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Which ISPs put up prices every year and still let you cancel penalty free?
In the past few years I've enjoyed quite a few cashback/reward deals for taking out broadband only to then be able to cancel penalty free a few months later due to the ISP jacking their prices up. In the past BT and EE were prime candidates for this, but I notice in recent years they've managed to come up with a way of…
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Talk Talk's Amazon Prime offer problem
I renewed my Talk Talk contract again April 2020 mainly because of their offer for a year's free Amazon Prime. It said I had a year to redeem it. When I tried to redeem it in early April this year the code would not work, saying it had already been used. Amazon were most helpful but say that the code was used in November…
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No one will tell me if I can get Fibre
Hi,I've just taken on the tenancy of a house. Whenver I go on ISP websites my address does not appear for a broadband order. After numerous calls with different ISPs, and online chats with OpenReach, the story I am getting is that I must first start a contract with an ISP for copper broadband (1-3mps!). An OpenReach…
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Vodafone can install broadband - others cannot
I enquired recently with Plusnet, TalkTalk and Shell Energy about having broadband installed and it would appear that all were unable to due to technical issues. Something to do with the local exchange or telephone cabling in the local area - not entirely sure. I tried Vodafone and it would appear that they can install…
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TalkTalk want to charge me to keep my own property
I signed up with TalkTalk broadband on a "Guaranteed Fixed Price 18 month" contract in Dec 2020. In June 2021, TalkTalk breached the contract using Clause 16.2, and I consequently changed supplier penalty free. I got an email from TalkTalk from TalkTalk telling me there were no early termination charges as I am out out…
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Thats a first
My BB/phone went from Sky to Talk talk last night, same Sky router left in place and working.... and i have checked im on TT now... my sky tv box is still working too (though TV might have a different end date)
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New connection
Hi there, I've recently moved to a property that has never had a phone line(!) I need an Internet connection and have gone with NOW TV who have sent out a router/hub and arranged for Openreach to come and connect a new phone line for me next week. My question/potential problem is will open reach just connect a phone line…
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Vodafone BB, how are they nowadays?
I'm looking to replace my current Sky Superfast BB, I've never actually had Vodafone previously but I know they've not always had a great reputation. Have they improved in recent years at all or are the complaints isolated issues? I only receive around 43Mbps here although that's fine for our purposes and daytime calls are…
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DCMS Fibre: Government Scheme
Hi all, Hoping that someone has experience or knowledge of this. I live in a semi rural area with very low speed (max 3mb) broadband. Recently, a company who supply mobile broadband to the area worked with the government (I believe under the DCMS gigabit fibre scheme) to supply fibre to the area but at significant monthly…
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Aaarrgh! Have I cut my 'phone line?
Hi all - Mr Stupid here... :( I've got a BT landline and Broadband package. My Broadband and all internet access is working 100% OK, but my landline is dead. No dial tone, can't ring out and people can't ring in. Only became aware of problem 30 minutes ago. Problem is I was removing some ivy from the outside of my house…
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Haggling when Virgin Media are the only viable option
Hi I’m looking to move to an area where Virgin Media is the only viable option for broadband (fibre broadband is only 11mb). I’m wondering what people do in this situation with respect to avoiding being rinsed by Virgin when the initial “new customer” deal expires? Are Virgin friendly enough to offer renewing customers…
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Broadband - Always on line suggestions please
hi , after a very bad experience with ee , we decided to leave them but have to pay over £200 to end the contract, we also have another problem that it keeps going off the internet , driving us mad, so really must get off their system, was interested in Sky business one always on line but because my hubby isnt registered…
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Are speed checkers honest?
Hello, I have tried several speed checkers and they are speeds at least 50% less than my existing provider (BT), these speed checkers are also affiliated so it is in their interest for you to switch providers. MSE suggests trying several speed checkers which I have done, the affiliated ones are the ones that will make…
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Virgin Media threatening bailiffs
After 6 months of Virgin Media not fixing a fault with our box we decided to cancel with them and move to Sky. You can’t email to cancel so we rang (average waiting time 1 hour plus then cut off), made complaints (they sent letters saying they were resolved when they weren’t) , tried to resolve via Twitter (told we had to…
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BT Home Essentials eligibility check
Existing phone and Broadband is supplied by Plusnet. Want to change to BT Home Essentals. The qualifying benefit (ESA) is in the account holder's partner's name, at the same address. The BT sign-up asks for the NI number of the account holder to verify benefit, not that of the benefit recipient. How is this sort of…
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Plusnet previous unbilled calls
I was looking on my Plusnet Member Centre, 'Phones trying to find some unbilled landline calls I made over a month or maybe a few months before the last billing period or recent? The ones included free to another Plusnet User's account? I could only see unbilled calls under recent calls for the past thre weeks or so. Does…
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Super Complaint against ISPs
I have had supply from most of the "leading" ISPs and they are all "at it" in various ways. @MSE_Martin @MSE_Chris need to look into the complaints over the years and put together a long list of how the ISPs try and mostly succeed at #ripoff of the consumer. As an example: I was wrongly disconnected by Shell energy…