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How do cancel Virgin contract?
I rang Virgin Media at 8:50 this morning to cancel my contract. After 50 minutes with no answer I gave up. I tried the message technique and got transferred to WhatsApp at 9:50. I was contacted by a member of the team at 11:13 who tried to sell me a new deal, despite me making it clear to the Bot that I wanted to leave.…
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Vodafone sign up issue
Hi tried to sign up for vodafone broadband deal but it says my landline number does not match and I have to click new number. Had this number for over 30 years at same address. Will lose the gift card deal if I sign up over phone. Anyone have same issue?.
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BT Broadband - contract ended & now connection issues
Hi We've been with BT Broadband for a few years & no problems. Our tied in contract ended a couple of weeks ago & we've stayed on the contract we had but no longer tied in. Over the last couple of weeks we've had a few issues Thursday & Friday this week & last week we've totally lost Internet connection at roughly 4pm &…
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Virgin media broadband start date
Hi, currently have broadband & phone with Plusnet, contract end date is 17th July. Speeds have been poor, so time to move on. Have seen the new virgin 200mb deal on this week's newsletter, if I sign up today, when does the contract start? Is it today? Or when it's fitted (thinking 4th July, next convenient day)?
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Beware Shell Broadband Wireless Router Charge
I returned my router within 30 days of switching away (in accordance with T&Cs) but still Shell sent me a notification that I had not returned the router (nearly two months after my contract ended) and I would therefore be charged. Shell refunded the charge because I complained and said ‘it’s suffering delays in processing…
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When you change Broadband providers is there any interuptions
I finish my contract with Virgin on 11th july, I currently pay £33.99 a month and looking at reducing my bills, I dont do any gaming etc so I take it I go on the comparison site and opt for a contract at £20 a month, go through the comparision site and the company I choose does the rest ?
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Virgin Media - 1Gbps
Hi all, I hope you're well, I've taken a new contract with Virgin Media that provides 1gbps speed. Their internet router offers 1gbps via ethernet but not WiFi, this is due to their router only being WiFi 5 and not WiFi 6... I've discussed this with them and they're saying they don't offer a WiFi 6 router as standard and…
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What Plugs
Could anyone tell me what connection plugs are on each end of the cable that connects my EE Router to my open reach NTL5 master socket? My guess is both RJ11. Need to know as need to buy a 5mtr cable. Thanks for reading .
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Plusnet cancellation fee much higher than what I signed for
Hi all, hope you can help me with a contractual issue I'm having with my current broadband provider, Plusnet. I wanted to quit with them and sign up with a different provider to get fibre to the premises, however the cancellation charges that Plusnet has issued me is by far not what I thought it was going to be. I renewed…
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Genuinely shocked to see 'fair usage' policies still exist
Looking around for a new broadband contract and noticed Shell Energy have a fair usage and is quite detailed in the terms for it so you know they will enforce. In 2022, we live in a digital age. When streaming and download files is so popular, limiting customers speeds seems a bit... old fashioned, doesn't it?
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BT to scrap eMail accounts and cloud for new customers from 1st July 2022
ISPreview.co.uk: Broadband ISP BT to Scrap Email and Cloud for New Customers.https://www.ispreview.co.uk/index.php/2022/06/broadband-isp-bt-to-scrap-email-and-cloud-for-new-customers.html Currently not affecting existing customers but I'd say the writing is on the wall that at some point down the line they may withdraw…
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Openreach Says Faster is Available?
According to the Openreach website our address has broadband speeds available of up to 80mbps? When I have looked at broadband deals they’re all saying “our checks show you can get 27-32mbps”. Why is openreach stating we can get double the speed providers are stating and is there anything we can do?
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fixed term contract and house move
If I take out a fixed cotract, say 18 months, and later move house, do I pay penalties if the new house can't be served by the provider?
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No longer need a landline phone, help needed !
I am afraid I don’t understand tech terms, so apologize if I don’t make sense here. My home phone is not working, rather than by a new one I am hoping to scrap it, as I don’t use it for calls at all. My dilemma is can I just unplug it ? At the moment it is plugged into the mains and the bt socket by an ADSL filter. Which…
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Vodafone won't end my contact but my internet has never worked properly.
I have been with Vodafone for broadband for about 14 months. My internet drops out constantly and they deny it. I had my 4th BT engineer here yesterday who confirmed no fault on the line. He rang Vodafone in from of me on speakerphone and told them how often it dropped out and gave them times and days. He also told them he…
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Stumped!
Help. Responsible for sorting broadband again for the first time in 10 years. Confidently checked the cheapest providers according to MSE , only to be told my area only offered full fibre broadband. So ££ was more than I expected £36 from BT was mentioned. I just need very basic broadband for Internet browsing and as cheap…
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Cancelling Virgin Broadband- 1 month Notice required
Just received email from Virgin about my 18 month expiring on 8th July. It says I need to give them 30 days notice to end contract ( its jumping from around £24.00PM to £ 54.00 PM ). They'll want to charge me the new rate for the remaining days,as I want to move. Is there anything I can do to stop them charging me the new…
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Shell Energy Broadband - changes to terms and conditions
Hi, looking for help here.. Just received this email below from Shell Energy Broadband about them changing their terms and conditions.. trying to make sense of it! 'We wanted to let you know that from Friday 17 June, we’ll be making some changes to your terms and conditions to reflect new Ofcom regulations, which give you…
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Child tax credits: why is there no broadband discount?
I’d read that you can get broadband deals if you are in receipt of certain benefits. However, it seems this would only apply if you were on universal credit. Am I correct in thinking there’s no reduction if you are still in receipt of the legacy benefits? I had a look at the eligibility for the BT reduced broadband and…
