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Are Virgin overcharging me for leaving them
I gave Virgin plenty of notice that i was leaving, they even tried 'we will match your new deal'. I wanted to change and went to Sky. i left Virgin on the 21/22nd of February and then find i have been charged my £44 monthly rate on 10th March. Having phone them (and a lady obviously reading the details from the computer…
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Another moving from Virgin query
I've been reading all the recent posts about people moving
away from virgin or having the price reduced and would appreciate any advice. We are in our 70s and due to recent ill health have taken
our eye off the ball. We have virgin
broadband and home phone costing £65 per month. We have now been told by virgin that from…
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Virgin media broadband deal
Clicked through to link for Virgin broadband deal as closes wed 23rd March, all I got was usual questions to fill in, postcode,email,mobile no, address etc, and that was as far as I got - it said they will contact me before 10 days are up. Does this mean I have lost the deal or do they contact everyone ?
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Sky being difficult
Hello, Don't suppose anyone has had an offer agreed over the phone with Sky, and they don't honor it when you call back a 3 days later to confirm? They are saying that the offer was only available at that moment in time, but this wasn't made clear before we hung up. Now they are not willing to honor their word. We are…
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Upgrading to FTTP
We
are switching from BT broadband FTTC to Sky FTTP. Our
current set up is that a traditional copper wire enters the house
near the front door. (CE in floor plan) When we bought the 17 year
old house 12 years ago we arranged for the master socket to be moved
from near the front door to the rear of the house (MS in floor…
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Combined deals no longer compared
I have not seen any combined telephone and broadband deals compared recently. This is the deal I have been on for many years, and I do not understand why MSE seems to have dropped this comparison. Am I alone in still wanting this type of deal?
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Reasonable price?
Sky intend to put my unlimited broadband (copper wire) up to £26.01 per month from April. I was migrated to Sky when they took over BE and still use the Thompson BeBox ("g" wi-fi) BE gave me, so that cost Sky nothing. I'm out of contract. £7.50 of the charge is for NOT having telephone services and TV from them - I get my…
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New broadband choices
Been with BT for years and thinking of an change now I am out of contract. Not overly impressed with the service and speed, oh and price! Out of contract so now £48/month inc BT sport for Fibre 2. Very expensive. Considering virgin media’s M100 at £24/month which is up to 108mbs so a lot more than BT. Admittedly it doesn’t…
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12 month broadband contracts?
Is there such a thing as a 12-month (or less) broadband package? one from a decent ISP anyway I looked into Sky and BT and found they are all 18 months... well I had mixed messages from the guy on the BT helpline, he didn't seem to properly understand it himself. I currently use Hyperoptic but am tired of the connection…
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Confused BT
We are tied into contract till Nov. We have FIBRE 2 and land line package BT have said we are having a digital phone through the Internet. Have been on the site and they are offering new customers this for £40. Can they charge me for a landlines if I will be using a digital phone.
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Cancellation Fee
Hello, I've recently moved house and currently have an 18 month contract with Virgin Media for my broadband. They don't provide services in my new area so we have had to cancel and take out a new service. They are trying to charge us £240 as a cancellation fee...are they allowed to do this seeing as they don't provide the…
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BT 'holding us hostage '
Our 24m broadband and tv contract with bt ended recently. Naturally, price went up and it is currently £34 for Fiber 1 only (as I cancelled tv for which apparently I need to pay for another month because they need 30 days notice even out of contract!). We were offered a new 24m contract for the same speed 49-50mb for…
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Virgin Media have me trapped, what is best to do?
I'm paying £40.25 for super fast broadband and a SIM I didn't want, don't need and have never used. There are 2 of us in the house and a handful of devices, we don't need super fast connectivity. My contract ends in April 23 and to downgrade to 100mbs (which would cost £33 a month) I have to pay a disconnection fee of…
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Virgin media broadband deal
Hi. I'm thinking of going for the Virgin broadband 108mb deal as shown in the mse email.. Decided on this one so I've deleted post
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Packaged call charges on VOIP
Has anyone managed to negotiate cheaper call packages once they have moved over to Digital Voice ?? Must be big savings for the ISP/telecoms providers.
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EE Broadband Constantly dipping
So i've been with EE broadband since September 2020 at my parents house and then moved it over to my own house in December last year At my parents every now and again, especially in the evening the broadband would dip out, not completely go off but say if i was watching something online like live football, then it would…
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Openreach prioritising BT customers over other service providers during Covid Pandemic
Has anyone found similar
issues with Fibre Broadband (BB) service provision? I have just discovered that BT are prioritising
their customers over other providers. I found out that Sky can provide Super-fast Fibre
BB October 2020. I requested superfast BB and was given a date in 7th January
2021. I am still waiting for this…
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TALK TALK RETENTIONS
Recently told talk talk that I was moving to a property in 3 weeks time where the internet is pretty non existant so they said that's ok. Will put a note on the account that you will have 20 days from the day you move in to cancel if its no good, rather than 20 days from the date you told us you were moving. Needless to…
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Shell Fibre Broadband
Was on their Gfast 350 mbps package with the MSE cashback deal ending next month. Was paying around £22 after cashback Retentions offered £31 plus £75 bill credit for 12 month deal, roughly about 24.75, Wouldn't budge on offering more So handed notice in and moving to VM 200 package costing 22.45 after cashback, yes it is…
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Leaving Virgin Media after 14 years - Moving to Community Fibre
I've been a Virgin Media customer for over 14 years, having signed up for my own account after I moved out of my parents house in 2008. At the time, "as a new customer" even though I was the primary user at my parents home, the account was in their name, the cheapest package was basic TV, XL broadband (the top tier package…
