Virgin Broadband: Haven't got an official email yet but called up to find out.. 3 February at 10:47AM in Broadband & internet access 11 replies 754 views

lanceuppercut

And I'm going from £26/month to £33/month.  I'm not going to stay and we've recently gotten fiber at my location so I'm tempted to go for that, how soon could I get out of my contract, do I need to wait for the email to be sent?  Or could I contact them and give them notice etc?

knightstyle

You have nothing to lose by cancelling.  Then near the end of the months notice see what they offer or leave.
Is this for BB only?

lanceuppercut

Broadband only, I called them up and I need to wait for the email, which should be going out this month, at that point I'll be in my right to cancel window.

There's no way I'm staying with Virgin at this point.

J292

I’m in similar position to yourself currently paying £26 for M125 not had a letter or email yet regarding the increase I have 5G here and alternative full fibre providers so I have options tempted to go down the 4G/5G route as I can buy a lte router with a SIM card slot and purchase an unlimited data sim 

MuckChucker

I've been in touch with them via WhatsApp. I was originally told my "Bigger Bundle" will be going from £45 to £60 on 01/05/23 so I started the "fair enough, enough I'd like to cancel" dance. Their system crashed that evening so I said I'd chase up again the following day. The next day the rep said I wasn't due to price increase. . . .? But then on further inspect, "oh, it's for May so you'd be better getting in touch next month". So I will. Thankfully I haven't had to pick the phone up once, going via WhatsApp is soo much more convenient. . . .I'll see if this remains the case when getting down to brass tax!

I've not received any notification from them about any price rises yet. I never did last year either. I do get bills by email and plenty of spam but not these these notifications which is rather annoying.

SaverRate

I havent had an increase email/letter yet but I called the other day and they discounted my package so I dont get the price increase. 

I wonder when I will get the increase email/letter?

dreaming

I am currently going through the process of cancelling my Virgin account although my price increase doesn't take effect till May. I have had the email and I can cancel before April 4th but am having some surgery next month so thought I would start the process now. Last time I tried (about 4 years ago now) I was on the phone to a woman who just talked and talked at me (although I did get a substantial discount) so I am trying the whatsapp way. So far all the "benefits" they are quoting to me as reasons to stay are irrelevant to me. I do not have their tv package, I live alone and just need a basic, reasonable wifi speed and I think it unlikely they can match the new customer price I have been offered.

sam1970

I have the 350mb broad band with Virgin for £18/month (negotiated and managed to get it 8 months ago for 18 months). Received the price rise email last week telling me my monthly rent will go up to £25. I contacted Virgin via what's app. The first adviser replied and to my surprise offered to discount my monthly rent to £9.70 till end of contract in December. No effort from me at all. I thought he was not serious but few hours later I received an email from Virgin confirming the new monthly rent of £9.70 starting from April 23. I was so surprised that I thanked him and ended the chat. Retrospectively I wish if I asked him to sign me on a new 18 months contract with the low rent.

mrke

sam1970 said:

I have the 350mb broad band with Virgin for £18/month (negotiated and managed to get it 8 months ago for 18 months). Received the price rise email last week telling me my monthly rent will go up to £25. I contacted Virgin via what's app. The first adviser replied and to my surprise offered to discount my monthly rent to £9.70 till end of contract in December. No effort from me at all. I thought he was not serious but few hours later I received an email from Virgin confirming the new monthly rent of £9.70 starting from April 23. I was so surprised that I thanked him and ended the chat. Retrospectively I wish if I asked him to sign me on a new 18 months contract with the low rent.

Very well done to you, cracking deal. I wasn't so lucky...

Received the price rise letter on Saturday, WhatsApp'd them this morning as you have. We're on M350 too with Talk Weekend at £21/m and the price rise is 33% or £7/m. Best I've been offered is £3.50 discount for 6 months after a lot of toing and froing....

What to do....

NJB62

I have just finished a call with Talk Talk ('TT') who offered an 18 month deal for Fibre 35 at £24.95 with no increases, plus two months free, which I do not fully understand. I rang again, to be told that a credit of £49.90 will be applied to my TT account. Is that a genuine credit? Surely, that sum should be paid to my current a/c, bearing in mind that my DD payments will still be paid to TT ?

southsidergs

NJB62 said:

Surely, that sum should be paid to my current a/c, bearing in mind that my DD payments will still be paid to TT ?

Doubt it tbh, if your accounts in credit or on 0 balance after a bills produced they won't have any payment to take, that's how it works with BT anyway