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Property purchase but worried about potential broadband (FTTC) speed and reliability
Hi everyone, I've just had an offer accepted on a house and as both my partner and I work from home fast and reliable internet is a must. Our current usage is video conferencing calls and general internet use in the day (both work from home) and evenings are HD streaming on 2 tvs (Prime/Sky), Xbox gaming, Tablets (two…
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Full Fibre Freedom Fibre
Good day to all, I received a letter from Freedom Fibre that they will be installing full fibre cables in our area between May and August including my street. This raises a couple of questions for me. Does this full fibre work on a totally different connection cable that comes into the house? So the existing copper cables…
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Who is correct (in telling me max BB speed to my house)
How would I find definitively what I can get here Plusnet whom I am with say @44 is max (despite Fibre to a box less than 300yds away), but every online page tells me, no problems getting more. e.g. You might end up paying extra for slower speeds! To make sure you get the speed you're paying for, please enter your…
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Providers with Router/Modems that can be set to 'Modem Only' mode?
After a lengthy Bot Chat followed by an Idiot Chat, Vodafone tell me their Router/Modems cannot be set to 'Modem Only' mode. I've recently bought an Asus Router which has been great and I'm currently with Virgin Media and thinking of ditching the TV package. So I'm looking around for providers with Router/Modems that can…
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Will BT increase my speed?
BT have been through my street laying fibre optic cables. If I look on the BT website fibre up to speeds of 900Mb/s is available to buy. Last December, after haggling I renewed my BT contract for 24 months and I have a fibre 2 package. At the time when I renewed the fastest available broadband was 36Mb/s and the stay fast…
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TalkTalk new speed upgrade to Fibre 65 is awful.
I am with TalkTalk broadband using the Fibre 35 service and my contract is coming to an end. TalkTalk contacted me for a new contract offering me the Fibre 65 service for a few pounds more, which I signed up with. Unusually my TalkTalk Fibre 35 service was very reliable and very rarely went down. Since the Fibre 65 upgrade…
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BT Home / Business Telephone and Broadband switching to just one or another provider
Hi We need to cut back on our expenditure and am in need of any helpful advice/suggestions please. We live in the countryside. My partner has an office (with BT business phone line /business broadband) at the end of our garden. Our home is 18 m away with separate home BT phone / broadband set up. We have BT Sport, Sky tv…
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Plusnet pricing
I'm thinking about moving to Plusnet from BT. I notice there's a "tick down" clock on the offer. Does anyone know if this is a marketing ploy and the prices remain generally the same or do they genuinely change. Thank you
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Plusnet - knowingly overcharging customers
Those that have a new contract starting in March / April - take care Plusnet has knowingly overcharged you - the %age CPI increase has been applied across all customers despite the fact that contracts are clear .. spoke to CSA today after a long wait in call only to be told that the company is aware of it. Sharp practice…
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BT Broadband
I have a BT Broadband package which includes line rental. I have received the proposed charge increase for March 31st of 9.3%. My current bill is £25.99 less prepaid line rental of £19.99 ie £6 a month. The proposed increase is £2.41 which is 9.3% of £25.99. I have contacted BT to ask why I have to pay an increase on a…
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Virgin Media Canclellation
We are cancelling our Virgin Media Broadband and Phone contract as the price is going up from £23.50 to £54.25 at the end of the introductory period. The introductory period is scheduled to end on 18/05/2022 however we have received a bill dated 9/5/2022 for the new price of £54.25. The Direct Debit is 26/5/2022. If we…
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CISAS - Ruled in favour of TalkTalk
Took a complaint to the CISAS regarding the quality of the service received from TalkTalk. What a waste of time as they are biased in favour of the Telecommunications industry. After all it would be 'biting the hand that feeds it' to rule in favour of the consumer. The nature of my complaint was the poor download speed…
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Virgin Media mis-sold services and cancellation Fee
Hi, I have been using Virgin Media services from 2019 in my property. Every year I have been renewing for 12 months contract lengths. Last year they called me and I renewed again, but this time they have increased the length to 18 months without any notice. I haven't received any contact or notification of this change. I…
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Shell broadband keeps cancelling my switch from Sky
Just wondering if anyone else is experiencing this. I went for the Shell Energy superfast broadband deal. Had all the relevant emails etc through and then a week later an email from Shell saying "We’ve received a notification from your current provider to say that
you’ve cancelled your switch to Shell Energy Broadband. As…
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problematic switch from pobroadband to shell energy broadband
I was a pobroadband customer from april 2008.the service was faultless and competitive. They sold out to SHELL ENERGY Broadband saying the switch would be 'seamless' But the last 18 month deal i signed with pobroadband in February was for 67mbs fibre for 24.74 including voicemail standard.I was shocked therefore to get a…
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BT speed reduction
I recently had to contact BT as my connection kept dropping. After a false start , the initial report was that my phone had a problem which it didn't, I again contacted them and this time got the report correct. After checking, there was found to be an external fault, and OR came out and supposedly rectified it.However,…
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Virginmedia contract (re-posted from another board)
(moved to this board as suggested by another forumite) An elderly neighbour moved house 3 weeks ago, I have been helping with the 'administration' of moving. He has a virginmedia contract (from old address) that runs until Sept '22. The house move process was fairly straightforward - Virginmedia said the service was…
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Martin is cheated?
In late October, I took a deal from Plusnet, very like the current one, with a £75 card. I never received a bill so chased it up. I found out Plusnet had created a fake email address; they also said I never claimed the £75 at the time (yes, unlikely). They said they'd be back to me withing 5 working days but didn't do…
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Talk Talk Router - legally obliged to return ?
I recently ditched Talk Talk and moved to Vodafone as it was a fair bit cheaper. I'd completed my Talk Talk contract period (I think it was 18 months or 2 years). I'd put the old router up on eBay as they seem to go for a few quid - no takers so far so still actually have it. I then got an email from Talk Talk saying…
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Broadband
Hi I’m currently rearranging living room and need to my move my sky broadband hub to the other side of living room I was going to use a cat 6 cable about 4 meter in length has anybody done this & if so did you lose any speed , thanks
