Mid Contract Broadband Price Increase by Virgin Media

phm66

Hi, I am currently mid way through a fixed price18 month TV/Broadband contract with Virgin Media.  They have sent me a letter today saying that they are increasing the price by £9/month before the contract ends.  Can they do that? 

Ryan_Holden

They can, it's crap but it's standard.

Ring them on 0345 454 1111, follow the "I'm thinking of leaving" option and it will automatically offer you, my guess is, £4.50 off. Ignore that and you'll get through to someone. 

There you can, if you're firm, get them to credit your account £9 per month for the rest of the contract. I have literally just done this for a £7 rise on my £30 bill, 18 month contract but only 14 months in.