Virgin Media - Price Increase - More than 50% - Retention Deals ?

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A family member is currently paying £13.83 with Virgin Media for 125Mbps Broadband only service but received the price notification letter stating that this will be going up by £7.00 (an over 50% increase).

Before they try and put in their cancellation request, what price have people been managing get for such a service ?

Thanks in advance

Comments

  • Ryan_Holden
    Ryan_Holden Posts: 240 Forumite
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    There are 6 or 7 posts about this just this and Virgin just this week. Can't hurt to have a search. 

    Everyone just gets the rise dismissed by calling up. 
  • FreeBear
    FreeBear Posts: 14,833 Forumite
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    There are 6 or 7 posts about this just this and Virgin just this week. Can't hurt to have a search. 

    Everyone just gets the rise dismissed by calling up. 
    Not everyone is phoning them - I sent a stern letter to their complaints department and was informed that the increase wouldn't be applied to my account.
    Got stiffed over renewal last time I used the phone, so now it is all written communications with them.

    Her courage will change the world.

    Treasure the moments that you have. Savour them for as long as you can for they will never come back again.
  • Ryan_Holden
    Ryan_Holden Posts: 240 Forumite
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    FreeBear said:
    There are 6 or 7 posts about this just this and Virgin just this week. Can't hurt to have a search. 

    Everyone just gets the rise dismissed by calling up. 
    Not everyone is phoning them - I sent a stern letter to their complaints department and was informed that the increase wouldn't be applied to my account.
    Got stiffed over renewal last time I used the phone, so now it is all written communications with them.

    Then I'd recommend phoning them rather than going straight to a letter. If you are reasonable, you can get them removed. 
  • wrong
    wrong Posts: 2 Newbie
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    I've just gone through this with Virgin Media this afternoon

    11 months left on my 18 month contact. Have been paying £24 a month for their 125Mbps package.
    They wanted to increase it to £31, so 30% increase
    Phoning them up, the automated system straight away offers to reduce the increase to £3.50 for the next 6 months
    Getting through to a person, they pretty much immediately offered to reduce the increase to £1.40, and gave me a bit off my next monthly bill on top. 

    I know I probably could have pushed further, but I didnt really want to spend more time on the phone today
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