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Virgin Media - Price Increase - More than 50% - Retention Deals ?

BigBlueSky
BigBlueSky Posts: 697 Forumite
Sixth Anniversary 500 Posts Name Dropper
in Broadband & internet access
A family member is currently paying £13.83 with Virgin Media for 125Mbps Broadband only service but received the price notification letter stating that this will be going up by £7.00 (an over 50% increase).

Before they try and put in their cancellation request, what price have people been managing get for such a service ?

Thanks in advance

Comments

  • Ryan_Holden
    Ryan_Holden Posts: 261 Forumite
    100 Posts Second Anniversary Name Dropper
    There are 6 or 7 posts about this just this and Virgin just this week. Can't hurt to have a search. 

    Everyone just gets the rise dismissed by calling up. 
  • FreeBear
    FreeBear Posts: 18,299 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper Photogenic
    Ryan_Holden said:
    There are 6 or 7 posts about this just this and Virgin just this week. Can't hurt to have a search. 

    Everyone just gets the rise dismissed by calling up. 
    Not everyone is phoning them - I sent a stern letter to their complaints department and was informed that the increase wouldn't be applied to my account.
    Got stiffed over renewal last time I used the phone, so now it is all written communications with them.

    Any language construct that forces such insanity in this case should be abandoned without regrets. –
    Erik Aronesty, 2014

    Treasure the moments that you have. Savour them for as long as you can for they will never come back again.
  • Ryan_Holden
    Ryan_Holden Posts: 261 Forumite
    100 Posts Second Anniversary Name Dropper
    FreeBear said:
    Ryan_Holden said:
    There are 6 or 7 posts about this just this and Virgin just this week. Can't hurt to have a search. 

    Everyone just gets the rise dismissed by calling up. 
    Not everyone is phoning them - I sent a stern letter to their complaints department and was informed that the increase wouldn't be applied to my account.
    Got stiffed over renewal last time I used the phone, so now it is all written communications with them.

    Then I'd recommend phoning them rather than going straight to a letter. If you are reasonable, you can get them removed. 
  • wrong
    wrong Posts: 2 Newbie
    First Anniversary First Post
    I've just gone through this with Virgin Media this afternoon

    11 months left on my 18 month contact. Have been paying £24 a month for their 125Mbps package.
    They wanted to increase it to £31, so 30% increase
    Phoning them up, the automated system straight away offers to reduce the increase to £3.50 for the next 6 months
    Getting through to a person, they pretty much immediately offered to reduce the increase to £1.40, and gave me a bit off my next monthly bill on top. 

    I know I probably could have pushed further, but I didnt really want to spend more time on the phone today
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