Virgin Media - Price Increase - More than 50% - Retention Deals ? 17 March at 11:59AM in Broadband & internet access 4 replies 249 views

BigBlueSky

A family member is currently paying £13.83 with Virgin Media for 125Mbps Broadband only service but received the price notification letter stating that this will be going up by £7.00 (an over 50% increase).

Before they try and put in their cancellation request, what price have people been managing get for such a service ?

Thanks in advance

Ryan_Holden

There are 6 or 7 posts about this just this and Virgin just this week. Can't hurt to have a search. 

Everyone just gets the rise dismissed by calling up. 

FreeBear

Ryan_Holden said:

There are 6 or 7 posts about this just this and Virgin just this week. Can't hurt to have a search. 

Everyone just gets the rise dismissed by calling up. 

Not everyone is phoning them - I sent a stern letter to their complaints department and was informed that the increase wouldn't be applied to my account.

Got stiffed over renewal last time I used the phone, so now it is all written communications with them.

Ryan_Holden

FreeBear said:

Ryan_Holden said:

There are 6 or 7 posts about this just this and Virgin just this week. Can't hurt to have a search. 

Everyone just gets the rise dismissed by calling up. 

Not everyone is phoning them - I sent a stern letter to their complaints department and was informed that the increase wouldn't be applied to my account.

Got stiffed over renewal last time I used the phone, so now it is all written communications with them.

Then I'd recommend phoning them rather than going straight to a letter. If you are reasonable, you can get them removed. 

wrong

I've just gone through this with Virgin Media this afternoon

11 months left on my 18 month contact. Have been paying £24 a month for their 125Mbps package.
They wanted to increase it to £31, so 30% increase
Phoning them up, the automated system straight away offers to reduce the increase to £3.50 for the next 6 months
Getting through to a person, they pretty much immediately offered to reduce the increase to £1.40, and gave me a bit off my next monthly bill on top. 

I know I probably could have pushed further, but I didnt really want to spend more time on the phone today