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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Our new Plusnet haggling guide- please share your feedback
Hi, we have a new Haggle with Plusnet guide, and we'd love to hear your feedback. Post below to share any information, tips and your own experiences. If you haven't already join the forum to reply. If you need any help getting started read our New to Forum? Intro Guide Thanks in advance, MSE Megan F
Plusnet - refusing MSE £75 reward card
I know this has been brought up before but not for a while and unsure how they were resolved. I signed up for plusnet last year via MSE link and after a lot of emails to and fro as well as calling support, they're denying me the £75 reward card and saying I should contact MSE. Initially, they had confirmed I was due a…
FTTC Waiting List - Options?
Hi, I'm moving house and went to set up broadband no one was offering fibre (despite neighbours having it). Looking on BT wholesale checker there is a wait list for the cabinet. Normal broadband is pretty poor, with estimated speed I'd around 3-5mbps, 4g is also patchy in the area. Not ideal as I work from home. What are…
anyone with Vodafone gigafast/Cityfibre experiences
cityfibre via vodafone have finally enable the FTTP in my street im thinking about going for it and would like to know anyone has had experience with the installation and setup via vodafone
FTTP - no flexibility/ rental accom
Hi, I’ve just moved into a rental property and find out that broadband has switched from ADSL to FTTP. The only providers available to me are BT & Sky. Both only offer long term 18/24 contracts. Most people rent a property on a 12 month contract and flexibility is key either by securing services that are monthly rolling…
Is Virgin Media's offer of a discount on a big package a good deal or not
Hi, I'm a VM customer, who is out of contract, facing a price increase on 1st March from £124.5 to £133 for the existing package of:- Anytime calls, Maxit TV with Sky Sports and BT Sport, 2 TV boxes and M200 Broadband I've been offered the same package as above but with M350 Broadband by inbound retentions for £93 for…
Virgin media question on change of account holder
Hi Can anyone advise if this is correct. If I want to change account holder with virgin media basically I want to change account to my name and also in turn get a better deal, will there be a service disruption. When I last spoke to them over 18 months ago I was told I would have to undergo credit check etc and would be…
Virgin Media Broadband price increase and moving
Hi, I have a Broadband only contract with Virgin Media until Sept 2022 and I am about to move to a new place in about a month. I've just received the letter informing me of a price increase. What's the best strategy? 1. Leave them without penalty on moving out and then signing up as a new customer from the new place? My…
Hyperoptic Asbestos Report
Hi I have been asked by Hyperoptic for an asbestos report (£95)before they can connect me. Is this normal? Thanks in advance
Talktalk mis-selling
Been trying to get my 85 year neighbour away from talktalk for nearly three years, last time they got him into a new 18 month contract with a "free" router. Since the last i time i delt with talktalk on his behalf, they attached my mobile number for service info which was handy at the time as his telephone line was out of…
Word of Warning: Cancelling a switch to a new provider may still cancel your existing supply.
Switched from Vodafone as they told me it was time to renew when it wasn't, so I cancelled my switch. Three weeks later, Vodafone cancel my telephone and broadband. They can sign me back up but for some reason my property is no longer able to get the existing connection AND I may lose my telephone number... ***Edit*** I…
BT Broadband and Quidco
In the past you could get Quidco cash back and apply for the BT reward card when signing up for a new BT broadband service. Is this no longer the case ?
Kingston Upon Hull - Still no Broadband Competition in Hull
The last time this appears as a thread was 12 years ago on MSE. Wondering whether MSE has ever taken on /challenged/helped Kingstonians in lobbying for a fairer costing broadband provision by the city's only supplier Kingston Communications. Based on its continued monopoly across the city, it remains a significantly higher…
Not the cheapest deal EVER - MSE Shell Broadband deal is disappointing
MSE describes the Shell deal in this weeks newsletter at £12.83 but I find this really disappointing. First of all you have to wait up to 4 months for your Amazon voucher and we have often see they don't happen. I would not be routinely spending on Amazon so Ideally I prefer an account credit. The £65 Shell shop voucher is…
VPN deals? Block Youtube Ads?
I am looking at a VPN just for general privacy and security, but as a user of Youtube (free) I wondered if any of them blocked the annoying Youtube ads that we see before a Youtube video, or even through a video! This would be a double bonus if there was a secure VPN that did this for Youtube also?
Looking to get cheaper/better than BT (& poss do away with landline?). Help/advice?
Ok so with the price of absolutely everything shooting through the roof quicker than ever, we're having to have a serious look at where if necessary, we can save some cash. So on to Broadband/TV/Phone. My current deal with BT is up in April. Having a look at my account right now Broadband: Fibre 1 (£24.13) Landline: PAYG…
Virgin letter pay increase letter of £2.50 yet automated line says they give £2.50 discount
Where is this logic in this? Received letter about £2.50 increase in March ring Virgin and the automated person says offer available for £2.50 discount for 6 months. Why are they talking about a £2.50 rise and offering a £2.50 discount at the same time?
Moving from Plusnet to Now broadband
Hi, I'm thinking of moving from plusnet who I have been with for years to Now broadband as I may be moving and Now don't charge for house moves. Also the speed is faster and it is cheaper. I currently have an Openreach BT line. Does anyone know when you switch if it is a simple case of sending you a new router and away you…
Virgin offer £100 credit or £70
I signed up through the mse link yesterday. It said I would be getting a £100 credit. Got the paperwork through today. It says a £70 credit. Typical virgin trying it on? Or calculated in a weird way? happened to anyone else ?
BT Full Fibre 100
I am thinking of upgrading to FF but I want to keep my landline with the same number. Can I do it? I know an ONT is installed but do they leave the old socket and copper wiring? Secondly how long would I be without Internet connection? The BT site says it takes half a day

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MSE News

Winter Fuel Payments extension confirmed for this winter – watch Martin Lewis' instant response and his message to the Chancellor
Winter Fuel Payments will be extended to more pensioners this winter – though not to everyone – the Chancellor has today confirmed. However, exact details of who will now qualify still remain scant. Watch MoneySavingExpert.com founder Martin Lewis give his instant response, as well as his key message for Rachel Reeves.
Nationwide Fairer Share: Free £100 bonus confirmed for 2025 – here's who will get it
If you bank with Nationwide, you could get a free £100 paid into your account in June or July as part of the building society's 'Fairer Share' scheme. The bonus will be paid to millions of its current account customers who also have savings or a mortgage with it.
Forced onto a prepay energy meter? You may be due money back as 10,000s to be compensated
If you had an energy prepayment meter forcibly installed or your smart meter was remotely switched to prepay mode without your permission, you could be entitled to compensation of up to £1,000 and may even be eligible to have your energy debts written off.
Tesco shopper? It's your last chance to use £15 million worth of Clubcard vouchers – or extend them with our trick
If you've got a Tesco Clubcard, check if you have any vouchers close to expiring, as nearly £15 million-worth are due to run out on Saturday 31 May. Don't want to spend your vouchers yet? We've got a trick to extend their validity.
Nationwide Fairer Share: Free £100 bonus confirmed for 2025 – here's who will get it
If you bank with Nationwide, you could get a free £100 paid into your account next month as part of the building society's 'Fairer Share' scheme. The bonus will be paid to millions of its current account customers who also have savings or a mortgage with it.
Misleading Child Trust Fund claims ads BANNED after MSE complaint – here's how to trace yours for free
Misleading Child Trust Fund (CTF) adverts that targeted young people on social media have been banned following a complaint by MoneySavingExpert.com. The Turner Lewis Ltd ads claimed savers had "nothing to lose" despite the firm charging possibly £100s for its services.
Last chance: Aged 20 to 25? Trick to get a FREE four-year railcard worth £100 from Santander
If you're aged 20 to 25, there's a trick right now that can get you a free four-year railcard worth £100 via the bank Santander – but you'll need to be quick as the offer ends on Friday 30 May. MoneySavingExpert.com founder Martin Lewis takes you through it.
Tesco shopper? You've just DAYS left to use £15 million worth of Clubcard vouchers – or extend them with our trick
If you've got a Tesco Clubcard, check if you have any vouchers close to expiring, as nearly £15 million-worth are due to run out on Saturday 31 May. Don't want to spend your vouchers yet? We've got a trick to extend their validity.
Martin Lewis: Are you one of 800,000 parents missing out on up to £2,000 a year towards childcare costs?
If you pay for childcare, whether just for the summer or all year round, watch this urgent video briefing on the help that's available.

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