ISP gone into liquidation and unable to contact them

silent_tr

We were rolled out with gigabit connections in my local area and I am within a contract with Digital Home UK.
Their website is : google > digitalhomeuk (im not allowed to post links yet due to age of account)
we cannot contact them on any telephone numbers, they don't respond to emails.

I'm only aware they have gone into liquidation because of their trustpilot  reviews (digitalhomeuk, im not allowed to post links yet due to age of account)

We haven't had any bad service and everything's been great, I'm just concerned over not being able to contact them for if there is any issues, and what happens when they contract is up?

Looking for advice on what to do in the event there is an issue or if I don't want to continue/renew with the contract anymore.


Cheers,
Silent_tr

tripled

While you are still within your contract and the service is being provided, just sit tight.

There's a fair chance the customer base will be sold or transferred to another provider. If you feel the need, you can get in touch with the administrators running the company in the mean time. https://www.middlebrooksadvice.com/.

Once you're nearing the end of your contract, if it's still in limbo, I'd move to another provider.

silent_tr

tripled said:

While you are still within your contract and the service is being provided, just sit tight.

There's a fair chance the customer base will be sold or transferred to another provider. If you feel the need, you can get in touch with the administrators running the company in the mean time. https://www.middlebrooksadvice.com/.

Once you're nearing the end of your contract, if it's still in limbo, I'd move to another provider.

Thanks, may I ask where you obtained the administrators running the company in the intrim?

Cheers,
silent_tr

tripled

silent_tr said:

tripled said:

While you are still within your contract and the service is being provided, just sit tight.

There's a fair chance the customer base will be sold or transferred to another provider. If you feel the need, you can get in touch with the administrators running the company in the mean time. https://www.middlebrooksadvice.com/.

Once you're nearing the end of your contract, if it's still in limbo, I'd move to another provider.

Thanks, may I ask where you obtained the administrators running the company in the intrim?

Cheers,
silent_tr

Companies house, using the information in the website footer.

Digital Home UK is a trading name of Edenoak Ltd. Registered in England No. 11581945