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Zen Internet MSE email offer
I have been thinking of changing from plusnet to zen for while now swapping to their 34.99 superfast fibre package. This weeks MSE email has an offer of no installation fee and a £20 amazon voucher for the £34.99 package.However when clicking through to Zens website to sign up the package is showing as being £37.99 a…
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Direct Save Support / Router Password
Has anyone managed to ever get help from Direct Save. I recently signed up for Broadband as liked the low monthly fee rather than cashback offers Router came , some unbranded thing, with no documentation with it or on the web. Works fine, but I want to add some security, but no idea what admin password is. call up help…
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Vodaphone fibre broadband is no longer available at my new home
I have recently purchased my first house. As I work from home I made sure to check the broadband availability at the property before moving which came in at 910Mbps. However now I have gone to purchase it from Vodaphone and after some investigations they say it looks like they cannot get internet to my home (website still…
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MSE News: Plusnet ditches its line rental saver - meaning 10,000s face paying £30/yr more
If you're on the line rental saver currently, you won't pay any more until your minimum contract term expires, but when it does you'll be switched to paying line rental monthly, which costs just over £30/year more.... Read the full story: 'Plusnet ditches its line rental saver - meaning 10,000s face paying £30/yr more'…
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Moved: windows 10 not recgnising images
This discussion has been moved.
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John Lewis (Plusnet) Broadband price hike trap
Dear fellow members, I would like to share my experience with John Lewis (Plusnet) broadband. I signed up John Lewis broadband by May 2021 and go live by 27th May 2021. Few days later, I received an email from John Lewis about price hike, but when I search the current John Lewis broadband deal, John Lewis still gives the…
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OneStream Exit Fees
I have been a customer of OneStream since April 2021, after moving from Vodafone because they were increasing the monthly charge by £7. Since being with OS, I have had constant dropouts on my line. I know this because of a WiFi device linked to my phone, which tells me when the broadband is down. Drop outs happening 6-10…
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I’m Too Expensive To Be Connected To Virgin Media
So here’s the story.... I bought myself out of my contract with BT to be with Virgin Media as they have far superior speeds than BT do presently in my area. I arranged the installation date for the same day that I was due to be disconnected from BT so I would have the least amount of disruption. 12th April arrives and get…
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Increase broadband speed or strength?
Hi. Currently with PlusNet and coming up to end of contract, on Unlimited Fibre (getting around 35Mb). In some parts of my house though furthest from the router the internet is not very good i.e my TV buffers quite a bit, although it depends what time of day I watch things. My question is should I upgrade to a faster…
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FTTP entry points
Pretty straightforward question I hope. During an FTTP installation can the incoming fibre cable be routed into the house using the same entry point and alongside a Sky sat cable or will this potentially cause interference to the incoming data signal? Would OR even entertain this?
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Location of Openreach external plastic cover
When Openreach is connected to a property, an external plastic "cover" is located on the external wall and the Openreach fibre cable connected to this and into the property. I believe this allows telecoms engineers the potential to work via the external plastic section meaning they do not have to gain entry to the property…
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VPN - Banking App issues and others
I recently tried Bitdefender VPN as part of a free trial and found it to be more of a hindrance than anything else. This caused me to do a bit more research on the subject and basically I don't think VPN is for me but wondered if anyone out there would be able to confirm that. After installing the vpn - immediately I…
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Virgin Media
Hello - am due a upgrade with Virgin media as currently pay £30 per month which will change to £60 per month and looking for what best deals there are being an existing customer to get best value for money, broadband is good and so are speeds but TV package is minimal. Customer service very limited
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Temporary Broadband via MiFi Questions
I'm just about to move home in 2 weeks time and the home I am going to is in a VM area. Ideally I don't want to be without BB provision for much (if any time) but don't want to pay the earth for a temporary solution until I really decide whether to go with faster VM cable or the slower FTTC offering from the Open Reach…
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Am I obliged to advise BT that they're not taking enough money from me?
Hope someone can help. I can't find any information on this. I've been with BT since February. Broadband plus Now TV at £34 per month. I have a direct debit with them. I moved in June but was not reconnected for a couple of weeks so my first bill at the new property was lower, presumably an adjustment for losing a couple…
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Vodafone: new ‘fibre’ router needs at least two power sockets???..edit:now installed.
My son is having his Vodafone broadband upgraded to 100Mbps ‘fibre’
router very shortly and in their communications they say, quote: “Remember,
you'll need at least two power sockets, so have a think about the best place
for your router to be installed.” Before I ring them for clarification I’d appreciate your
comments.…
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Strange speed issue
I've recently had Sky out to look at and issue with my line speed which was connecting much lower than it should be and whilst there he changed my master socket and faceplate to the latest version and got the cap removed from my line and although it's still not connecting to the highest I've had in the past (70Mb/s) it's…
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OK, its MY fault but....
ooops epic fail
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PlusNet bad experience
Hi. Just wanted to post my recent experience with PlusNet. Was happy with PlusNet at my old address and tried to continue with them at my new address. The agent was very pushy but I agreed to a 2 year contract @ £31 pcm. I took Friday 23rd July off work and the Openreach engineer didn't show, so I had no phone line or…
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Plusnet - recent experiences
Hello, it's coming up to time for me to get a new broadband deal and I see that MSE has put PlusNet as a top pick. I was wondering has anyone had recent experiences of dealing with their customer services, and if so how did it go? I'm likely to move home in the next couple of months, so I want to feel confident that the…
