-
Virgin Media
What chaos! Have just had an agreement on the phone retention section of Virgin Media. The lady on the phone offered a sub £30 monthly payment but now the new contract says over £50! Despicable. Any advice to get out of this please?
-
Moving home leaving Virgin
Being charged £248 pounds to leave virgin as I am under contract when moving house as the new home doesn’t have virgin in the area. can they do that?
-
Broadband Sky , Virgin who?
Hi all,can anyone recommend a good broadband? Sky is not giving value for money and we are wondering whether to go over to Virgin but it would mean not having a landline. Is it worth keeping a landline which isn't used much. Thank you.
-
Virgin Media are not allowing me to cancel
I have spent hours on the phone and days on WhatsApp trying to cancel my Virgin Media contract due to price increase, you get to a certain point and then nothing. what can I do? When I phone selecting options that I want to leave, instead of getting put through to retentions directly, they put me through to someone who…
-
You just can’t trust Virgin Media
Virgin media is the worst internet provider ever I have dealt with in terms of customer services After succeeding in leaving them and setting a cut day for the service, I had to push the date a three days due to work commitments. Chatting is useless and you have to call them and wait minimum 45 minutes for someone from…
-
Now Broadband cashback
Has anyone received cashback (via Topcashback) for more than one purchase of Now Broadband as a new customer. My dad doesn't have a TCB account but I want to move his broadband to Now BB and put it through my TCB account even though I've received cashback for myself when I joined Now BB a few months back, if that all make…
-
Our new Plusnet haggling guide- please share your feedback
Hi, we have a new Haggle with Plusnet guide, and we'd love to hear your feedback. Post below to share any information, tips and your own experiences. If you haven't already join the forum to reply. If you need any help getting started read our New to Forum? Intro Guide Thanks in advance, MSE Megan F
-
Plusnet - refusing MSE £75 reward card
I know this has been brought up before but not for a while and unsure how they were resolved. I signed up for plusnet last year via MSE link and after a lot of emails to and fro as well as calling support, they're denying me the £75 reward card and saying I should contact MSE. Initially, they had confirmed I was due a…
-
FTTC Waiting List - Options?
Hi, I'm moving house and went to set up broadband no one was offering fibre (despite neighbours having it). Looking on BT wholesale checker there is a wait list for the cabinet. Normal broadband is pretty poor, with estimated speed I'd around 3-5mbps, 4g is also patchy in the area. Not ideal as I work from home. What are…
-
anyone with Vodafone gigafast/Cityfibre experiences
cityfibre via vodafone have finally enable the FTTP in my street im thinking about going for it and would like to know anyone has had experience with the installation and setup via vodafone
-
FTTP - no flexibility/ rental accom
Hi, I’ve just moved into a rental property and find out that broadband has switched from ADSL to FTTP. The only providers available to me are BT & Sky. Both only offer long term 18/24 contracts. Most people rent a property on a 12 month contract and flexibility is key either by securing services that are monthly rolling…
-
Is Virgin Media's offer of a discount on a big package a good deal or not
Hi, I'm a VM customer, who is out of contract, facing a price increase on 1st March from £124.5 to £133 for the existing package of:- Anytime calls, Maxit TV with Sky Sports and BT Sport, 2 TV boxes and M200 Broadband I've been offered the same package as above but with M350 Broadband by inbound retentions for £93 for…
-
Virgin media question on change of account holder
Hi Can anyone advise if this is correct. If I want to change account holder with virgin media basically I want to change account to my name and also in turn get a better deal, will there be a service disruption. When I last spoke to them over 18 months ago I was told I would have to undergo credit check etc and would be…
-
Virgin Media Broadband price increase and moving
Hi, I have a Broadband only contract with Virgin Media until Sept 2022 and I am about to move to a new place in about a month. I've just received the letter informing me of a price increase. What's the best strategy? 1. Leave them without penalty on moving out and then signing up as a new customer from the new place? My…
-
Hyperoptic Asbestos Report
Hi I have been asked by Hyperoptic for an asbestos report (£95)before they can connect me. Is this normal? Thanks in advance
-
Talktalk mis-selling
Been trying to get my 85 year neighbour away from talktalk for nearly three years, last time they got him into a new 18 month contract with a "free" router. Since the last i time i delt with talktalk on his behalf, they attached my mobile number for service info which was handy at the time as his telephone line was out of…
-
Word of Warning: Cancelling a switch to a new provider may still cancel your existing supply.
Switched from Vodafone as they told me it was time to renew when it wasn't, so I cancelled my switch. Three weeks later, Vodafone cancel my telephone and broadband. They can sign me back up but for some reason my property is no longer able to get the existing connection AND I may lose my telephone number... ***Edit*** I…
-
BT Broadband and Quidco
In the past you could get Quidco cash back and apply for the BT reward card when signing up for a new BT broadband service. Is this no longer the case ?
-
Kingston Upon Hull - Still no Broadband Competition in Hull
The last time this appears as a thread was 12 years ago on MSE. Wondering whether MSE has ever taken on /challenged/helped Kingstonians in lobbying for a fairer costing broadband provision by the city's only supplier Kingston Communications. Based on its continued monopoly across the city, it remains a significantly higher…
-
Not the cheapest deal EVER - MSE Shell Broadband deal is disappointing
MSE describes the Shell deal in this weeks newsletter at £12.83 but I find this really disappointing. First of all you have to wait up to 4 months for your Amazon voucher and we have often see they don't happen. I would not be routinely spending on Amazon so Ideally I prefer an account credit. The £65 Shell shop voucher is…
