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TalkTalk new speed upgrade to Fibre 65 is awful.
I am with TalkTalk broadband using the Fibre 35 service and my contract is coming to an end. TalkTalk contacted me for a new contract offering me the Fibre 65 service for a few pounds more, which I signed up with. Unusually my TalkTalk Fibre 35 service was very reliable and very rarely went down. Since the Fibre 65 upgrade…
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BT Home / Business Telephone and Broadband switching to just one or another provider
Hi We need to cut back on our expenditure and am in need of any helpful advice/suggestions please. We live in the countryside. My partner has an office (with BT business phone line /business broadband) at the end of our garden. Our home is 18 m away with separate home BT phone / broadband set up. We have BT Sport, Sky tv…
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Plusnet pricing
I'm thinking about moving to Plusnet from BT. I notice there's a "tick down" clock on the offer. Does anyone know if this is a marketing ploy and the prices remain generally the same or do they genuinely change. Thank you
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Plusnet - knowingly overcharging customers
Those that have a new contract starting in March / April - take care Plusnet has knowingly overcharged you - the %age CPI increase has been applied across all customers despite the fact that contracts are clear .. spoke to CSA today after a long wait in call only to be told that the company is aware of it. Sharp practice…
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BT Broadband
I have a BT Broadband package which includes line rental. I have received the proposed charge increase for March 31st of 9.3%. My current bill is £25.99 less prepaid line rental of £19.99 ie £6 a month. The proposed increase is £2.41 which is 9.3% of £25.99. I have contacted BT to ask why I have to pay an increase on a…
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Virgin Media Canclellation
We are cancelling our Virgin Media Broadband and Phone contract as the price is going up from £23.50 to £54.25 at the end of the introductory period. The introductory period is scheduled to end on 18/05/2022 however we have received a bill dated 9/5/2022 for the new price of £54.25. The Direct Debit is 26/5/2022. If we…
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CISAS - Ruled in favour of TalkTalk
Took a complaint to the CISAS regarding the quality of the service received from TalkTalk. What a waste of time as they are biased in favour of the Telecommunications industry. After all it would be 'biting the hand that feeds it' to rule in favour of the consumer. The nature of my complaint was the poor download speed…
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Virgin Media mis-sold services and cancellation Fee
Hi, I have been using Virgin Media services from 2019 in my property. Every year I have been renewing for 12 months contract lengths. Last year they called me and I renewed again, but this time they have increased the length to 18 months without any notice. I haven't received any contact or notification of this change. I…
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Shell broadband keeps cancelling my switch from Sky
Just wondering if anyone else is experiencing this. I went for the Shell Energy superfast broadband deal. Had all the relevant emails etc through and then a week later an email from Shell saying "We’ve received a notification from your current provider to say that
you’ve cancelled your switch to Shell Energy Broadband. As…
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problematic switch from pobroadband to shell energy broadband
I was a pobroadband customer from april 2008.the service was faultless and competitive. They sold out to SHELL ENERGY Broadband saying the switch would be 'seamless' But the last 18 month deal i signed with pobroadband in February was for 67mbs fibre for 24.74 including voicemail standard.I was shocked therefore to get a…
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BT speed reduction
I recently had to contact BT as my connection kept dropping. After a false start , the initial report was that my phone had a problem which it didn't, I again contacted them and this time got the report correct. After checking, there was found to be an external fault, and OR came out and supposedly rectified it.However,…
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Virginmedia contract (re-posted from another board)
(moved to this board as suggested by another forumite) An elderly neighbour moved house 3 weeks ago, I have been helping with the 'administration' of moving. He has a virginmedia contract (from old address) that runs until Sept '22. The house move process was fairly straightforward - Virginmedia said the service was…
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Martin is cheated?
In late October, I took a deal from Plusnet, very like the current one, with a £75 card. I never received a bill so chased it up. I found out Plusnet had created a fake email address; they also said I never claimed the £75 at the time (yes, unlikely). They said they'd be back to me withing 5 working days but didn't do…
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Talk Talk Router - legally obliged to return ?
I recently ditched Talk Talk and moved to Vodafone as it was a fair bit cheaper. I'd completed my Talk Talk contract period (I think it was 18 months or 2 years). I'd put the old router up on eBay as they seem to go for a few quid - no takers so far so still actually have it. I then got an email from Talk Talk saying…
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Broadband
Hi I’m currently rearranging living room and need to my move my sky broadband hub to the other side of living room I was going to use a cat 6 cable about 4 meter in length has anybody done this & if so did you lose any speed , thanks
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Love digital tv
Has anyone been able to contact them as moving on Monday and need to cancel yet can’t get through to them
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Do you really need a land-line and broadband?
I found that a 50 GB mobile data package from EE @£16/month more than covered my internet data requirement so I use the 4G phone as a mobile data hot-spot when using my laptop at home and terminated my landline / broadband / mobile package (c. £50/month) saving me about £34/month or about £400/year. Trial this before you…
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BT Internet... can I push for a better deal?
Hi All, Renewed my BT Internet today and went from a more expensive package down to their Fibre 1 deal which is 29.99 a month. I asked if the agent could provide any additional deal and he essentially simply said no. I know others have had luck in getting a cheaper deal and I wonder if anyone has any advice. Unfortunately…
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temporary broadband (3 week delay until installation)
Hi all, I'm with Virgin, and am moving house. We only found we are moving house tomorrow, and am half way through a Virgin contract so need to port their services. The next date an engineer can do the installation is in 3 weeks (not much good for homeworking!). What are the best options to tide us over? I'm thinking a…
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Beware Direct Debit abuse & the out of contract broadband price hikes
I am reliably informed that it is standard practice for broadband providers to hike the price considerably once you are out of contract.Furthermore, some will not even inform you as I recently found by checking the direct debit to my bank account..Some will even threaten you with extra charges should you intend to leave…
