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Virgin Media Fibre speeds
I have VM 1gig fibre which I connect to wirelessly which comes with a 550mb guarantee for the wired connection. I need to use a VPN for work purposes. I accept that the VPN reduces speed by 10 - 20% which brings it down to about 440 - 456mb, I also accept that being wireless it will reduce the speed a bit more. However I…
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Copper Network Replacement
As I am sure most are aware Openreach are gradually getting rid of the copper wire network and replacing it with FTTP (fibre to the premises) as Virgin use now, this means that BT and all the broadband providers that use BT’s copper network will be providing FTTP only. I am currently with Virgin and have their 1Gig fibre,…
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Haggling new price outwith contract without leaving.
Has anyone managed to get a decent price from BT without leaving? On one hand don't want to leave as never had any problems but on the other can save about £7.50(ish) per month by going to Vodafone or Now TV. Cannot have any downtime either due family members still working from home, so changeover (if I leave) would have…
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Virgin Media disconnections
Virgin are almost laughably dishonest. They're employing tactics that verge on fraud to stop people leaving. Forgive the long story, but let me explain, in case it can help anyone else. I got a letter saying my price would go up by £3.25/month, and I could cancel with no disconnection fee. So, since I found a better deal…
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Virgin Media O2 axes broadband disconnection fee for homes movers
Virgin Media O2 will no longer charge customers a disconnection fee if they move to homes that aren't connected to its cable network. The shake-up could save users £100s - though transfer fees of £20 remain for those who stay with provider when moving home. Read the full story here: 'Virgin Media O2 axes broadband…
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Problems with virgin media and blueyonder email
Hello - can anyone offer help advice with VM so many calls so little help. I have been with them several years no changes to account a fortnight ago I encountered a problem with my blueyonder email which I have had for over 20yrs. Looking at the profile setting whilst it has the correct email address in part it also…
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New FTTP deals not yet on Comparison tool/sites - how to still get the perks?
FTTP has just become available here, but the options are not currently reflected on this site's comparison tool, the other comparison sites (eg Confused, GoCompare) or the Cashback sites. How can I get the perks & cashback if I want Ultrafast? Should I select the best option available on these sites for regular fibre,…
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Can I get a cheaper deal than my current Virgin package?
They want £67. For that I'll get a continuation of internet TV a SIM and landline phone. Not bothered about SIM and landline. Hardly ever use them. I asked for internet only and they said £57. Are there any other companies other than Virgin which offer just internet? Don't massively need the extra channels although they're…
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How do you time switching to avoid cancellation / increased monthly costs?
Apologies for the stupid question :( My current contract ends on 25 March. When I last switched
two years ago, I was able to specify the start date to align with the end of my existing
contract. As I understand it, these days - with most BB providers - its an automated 10–15 day
process. So, am I correct in thinking that…
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How do I claim vodafone voucher
I signed up on the 30/9 with vodafone through the link on MSE and haven't received any information at all on how to claim the voucher "Both are two-year contracts and let you CLAIM (don't forget) a £120 Amazon, Tesco or M&S voucher. If you'd have spent there anyway, factor that in and they're equivalent to £14.50/mth or…
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what really is the best fibre deal at moment?
hi. i am currently with NOW TV where i pay £22.99 a month for Fab Fibre and Entertainment Pack and have had this offer for 2 years running. that is soon coming to an end and when i rang NOW TV a couple days ago they would not offer it me again. i not too bothered about TV packages, but if i really want i can just subscribe…
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No fibre available - what do I do?!
Hi all, I recently moved into my new home and always planned to have Virgin broadband installed. During black friday they had the 100mbps offer on for £25 which we snapped up. A few days before the installing date, I got a call from Virgin saying that they will not be able to offer their service as it requires 14m…
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Virgin Media
What chaos! Have just had an agreement on the phone retention section of Virgin Media. The lady on the phone offered a sub £30 monthly payment but now the new contract says over £50! Despicable. Any advice to get out of this please?
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Moving home leaving Virgin
Being charged £248 pounds to leave virgin as I am under contract when moving house as the new home doesn’t have virgin in the area. can they do that?
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Broadband Sky , Virgin who?
Hi all,can anyone recommend a good broadband? Sky is not giving value for money and we are wondering whether to go over to Virgin but it would mean not having a landline. Is it worth keeping a landline which isn't used much. Thank you.
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Virgin Media are not allowing me to cancel
I have spent hours on the phone and days on WhatsApp trying to cancel my Virgin Media contract due to price increase, you get to a certain point and then nothing. what can I do? When I phone selecting options that I want to leave, instead of getting put through to retentions directly, they put me through to someone who…
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You just can’t trust Virgin Media
Virgin media is the worst internet provider ever I have dealt with in terms of customer services After succeeding in leaving them and setting a cut day for the service, I had to push the date a three days due to work commitments. Chatting is useless and you have to call them and wait minimum 45 minutes for someone from…
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Now Broadband cashback
Has anyone received cashback (via Topcashback) for more than one purchase of Now Broadband as a new customer. My dad doesn't have a TCB account but I want to move his broadband to Now BB and put it through my TCB account even though I've received cashback for myself when I joined Now BB a few months back, if that all make…
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Our new Plusnet haggling guide- please share your feedback
Hi, we have a new Haggle with Plusnet guide, and we'd love to hear your feedback. Post below to share any information, tips and your own experiences. If you haven't already join the forum to reply. If you need any help getting started read our New to Forum? Intro Guide Thanks in advance, MSE Megan F
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Plusnet - refusing MSE £75 reward card
I know this has been brought up before but not for a while and unsure how they were resolved. I signed up for plusnet last year via MSE link and after a lot of emails to and fro as well as calling support, they're denying me the £75 reward card and saying I should contact MSE. Initially, they had confirmed I was due a…
