Broadband: definition of "new customer"?


Sorry if this has been asked before but I am struggling to find an answer: several broadband offers are for new customers only, but how is this defined? We are leaving Virgin and I am looking at Plusnet and BT, but was a previous customer at an old address for each (18+ months ago). Would we qualify for the new customer deals?

Many thanks


  • DullGreyGuy
    DullGreyGuy Posts: 10,264 Forumite
    First Post First Anniversary Name Dropper
    Need to read the T&Cs of the offer.... new customer can simply be that you arent currently a customer or can be that if you or anyone in your household has ever held a product before then you arent
  • iniltous
    iniltous Posts: 3,069 Forumite
    Name Dropper First Anniversary First Post Combo Breaker
    edited 1 December 2022 at 11:45PM
    if you are currently a VM customer, and are considering using an Openreach based provider at the same address as this VM  service , then you will be a new customer as far as the OR based provider are concerned, if you had service at a different address many months previously from the company you intend to use , that’s pretty irrelevant, provided you left your previous account with them ( at that old address) without any defaults , however that would probably result in no service being offered at all , rather than just the ‘new customer’ offers being unavailable 
    TOP_CAT Posts: 583 Forumite
    First Post Name Dropper First Anniversary Combo Breaker
    Plusnet offered me another12mths contract at £23 with five or six mths still left on my18mth contract which had gone up to £27plus via two price index increases.
    I,m not sure it was the right thing to do but went along with it anyway .
    (Cant remember but I think it also had £20 off the first month )
    So you can try your luck .

    Bottom line is if they are making money off you then its better for them than you going with someone else.
    I wanted to pay around only £20 a month and told them that and it was also a faster speed than the previous 35 bits and bobs speed not that it mattered to me.
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