Broadband Genie Vodafone voucher is still showing in progress

I am a long time user of MSE..

Recently bought Vodafone fibre optic broadband through MSE website from broadband genie. I was promised £150 Amazon voucher. But the voucher tracker is still showing "in progress" even after 1 month after internet installation.

I have contacted Broadband Genie twice but the reply was simply "we are still awaiting order confirmation from Vodafone". 

Don't know what to do? Did anyone have similar problems?

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