-
Shell Energy Broadband
I am having extreme difficulty contacting this company over a connection issue. The recorded message on the phone line regularly thanks you for your patience and they'll be with you shortly - you can listen to that for over 30 mins without getting connected. The Chat facility online appears to be down; you can't get at it.…
-
Sky increasing Broadband price from £25 to £27.50 for 80 Megs - worth switching to Virgin or other?
As per the title - I got a letter from SKY yesterday, advising that from May 1st my Broadband would be increasing by £2.50 per month to £27.50 I am torn as although I "only" get 80 Megs download - Sky have three times (when my speed dipped slightly below the guaranteed minimum of 68.5 Megs to 67 Megs) refunded me the whole…
-
transfer landline number from sky to now tv
hi i have sky landline and broadband and looking to move due to the price increase, i have just spoken to sky and was told i can leave penalty free and was asked who i would be moving to, when i told him it would be now tv he said that i would not be able to transfer my landline number over as sky was now tv's parent…
-
Will router bought now be OK after the BT landline changes
Sorry to ask a naive question. I'm having issues with WIFI coverage at home and wondering whether to stagger on, with maybe an additional extender plugged in somewhere, or bite the bullet and upgrade my router. That is potentially expensive, so I want to make sure a new one wouldn't be made redundant by the change to…
-
BT Halo 1
I don't know if anybody else is suffering a bombardment from BT about this Halo 1 they are offering. It seems that for an extra £3 a month, BT promise to look after me better than they do whilst I'm only paying £31.99 for my fibre broadband. I've been inundated over the past few weeks by BT by post and email trying their…
-
Where do I stand with Sky price issues?
I have had a never ending nightmare with Sky over the past few months, and wondered if anyone could provide some advice on whether there is anything we can do to get out of our contract. They increased our DD in October to £71 a month after previously paying £52 a month. We rang up and negotiated down to £50 from December.…
-
Are Virgin overcharging me for leaving them
I gave Virgin plenty of notice that i was leaving, they even tried 'we will match your new deal'. I wanted to change and went to Sky. i left Virgin on the 21/22nd of February and then find i have been charged my £44 monthly rate on 10th March. Having phone them (and a lady obviously reading the details from the computer…
-
Another moving from Virgin query
I've been reading all the recent posts about people moving
away from virgin or having the price reduced and would appreciate any advice. We are in our 70s and due to recent ill health have taken
our eye off the ball. We have virgin
broadband and home phone costing £65 per month. We have now been told by virgin that from…
-
Virgin media broadband deal
Clicked through to link for Virgin broadband deal as closes wed 23rd March, all I got was usual questions to fill in, postcode,email,mobile no, address etc, and that was as far as I got - it said they will contact me before 10 days are up. Does this mean I have lost the deal or do they contact everyone ?
-
Sky being difficult
Hello, Don't suppose anyone has had an offer agreed over the phone with Sky, and they don't honor it when you call back a 3 days later to confirm? They are saying that the offer was only available at that moment in time, but this wasn't made clear before we hung up. Now they are not willing to honor their word. We are…
-
Upgrading to FTTP
We
are switching from BT broadband FTTC to Sky FTTP. Our
current set up is that a traditional copper wire enters the house
near the front door. (CE in floor plan) When we bought the 17 year
old house 12 years ago we arranged for the master socket to be moved
from near the front door to the rear of the house (MS in floor…
-
Combined deals no longer compared
I have not seen any combined telephone and broadband deals compared recently. This is the deal I have been on for many years, and I do not understand why MSE seems to have dropped this comparison. Am I alone in still wanting this type of deal?
-
Reasonable price?
Sky intend to put my unlimited broadband (copper wire) up to £26.01 per month from April. I was migrated to Sky when they took over BE and still use the Thompson BeBox ("g" wi-fi) BE gave me, so that cost Sky nothing. I'm out of contract. £7.50 of the charge is for NOT having telephone services and TV from them - I get my…
-
New broadband choices
Been with BT for years and thinking of an change now I am out of contract. Not overly impressed with the service and speed, oh and price! Out of contract so now £48/month inc BT sport for Fibre 2. Very expensive. Considering virgin media’s M100 at £24/month which is up to 108mbs so a lot more than BT. Admittedly it doesn’t…
-
12 month broadband contracts?
Is there such a thing as a 12-month (or less) broadband package? one from a decent ISP anyway I looked into Sky and BT and found they are all 18 months... well I had mixed messages from the guy on the BT helpline, he didn't seem to properly understand it himself. I currently use Hyperoptic but am tired of the connection…
-
Confused BT
We are tied into contract till Nov. We have FIBRE 2 and land line package BT have said we are having a digital phone through the Internet. Have been on the site and they are offering new customers this for £40. Can they charge me for a landlines if I will be using a digital phone.
-
Cancellation Fee
Hello, I've recently moved house and currently have an 18 month contract with Virgin Media for my broadband. They don't provide services in my new area so we have had to cancel and take out a new service. They are trying to charge us £240 as a cancellation fee...are they allowed to do this seeing as they don't provide the…
-
BT 'holding us hostage '
Our 24m broadband and tv contract with bt ended recently. Naturally, price went up and it is currently £34 for Fiber 1 only (as I cancelled tv for which apparently I need to pay for another month because they need 30 days notice even out of contract!). We were offered a new 24m contract for the same speed 49-50mb for…
-
Virgin Media have me trapped, what is best to do?
I'm paying £40.25 for super fast broadband and a SIM I didn't want, don't need and have never used. There are 2 of us in the house and a handful of devices, we don't need super fast connectivity. My contract ends in April 23 and to downgrade to 100mbs (which would cost £33 a month) I have to pay a disconnection fee of…
-
Virgin media broadband deal
Hi. I'm thinking of going for the Virgin broadband 108mb deal as shown in the mse email.. Decided on this one so I've deleted post
