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Cannot get Vodafone Broadband - but my neighbour can.
Hi all. Hope someone an help. We currently have fibre broadband with SKY getting about 65Mbs - no issue with it, but coming to end of contract and Vodafone have a decent deal. When I try to sign up, it says that they cannot provide a service to my address. If I use next doors address, (who also are with SKY) it accepts it…
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Shell broadband service
Hi recently taken out a broadband contract with Shell but the WiFi keeps dropping out and is utterly useless. Apparently Shell customer service is useless so not much point in complaining. Surely it must be the router as the they use the same network ?. I had reasonable signal before i switched from talk talk and i used my…
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BT Contract Length - Help!
I've been in my MyBT account to try to see how long I have left on my contract but I'm b******d if I can find it. I moved home a year ago and went on to a new deal. I THINK it might be 18months. I even have the email to confirm the change over but nothing in it stating the length of contract. Am I blind or is BT being…
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Virgin Media Won't Let Me Leave!
When the price increases were announced called up on 13th January and gave 30 days notice to leave with no penalty, told service would terminate 14th February but over two weeks later nothing showing up online. The trouble is Virgin don't seem to want to let us go. There is nothing showing up about the contract termination…
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Wi-Fi extenders
I'm wondering if anyone can help me navigate the minefield that is Wi-Fi extenders please? I've been using a couple for a while - a Netgear one and a TP Link one - and am not getting great results. To be fair, our internet speed isn't great anyway and there are 5 people in the house but I've got one extender in the kitchen…
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Plusnet Renewal
My broadband and phone package is up for renewal soon. The 'offer' price quoted by Plusnet is £35.40 per month for unlimited fiber and UK + mobile calls.If i were a New Customer to Plusnet i could get the same package for £31.41 + £70 reward gift card. Both offers for 18 month contract Would it be too much to expect as a…
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PLUSNET RENEWAL
Plucked up the courage to do a bit of haggling with a lovely young man at Plusnet who not only saved me £105 on last years cost but now I've also got unlimited landline calls for no extra cost. Amazing :) Thanks for the advice.
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Fairer broadband prices for existing customers
Now that the law has been changed and insurance companies cannot charge deeply discounted
prices to new customers, how about getting the same fairer treatment for Broadband customers? The major broadband companies like Virgin Media, Talk Talk
and BT are all offering cheap deals to new customers that they state in their…
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Vodaphone
Hi guys, first post and it's a bit of a moan sorry. Currently with talk talk as my provider, last week saw through the mse emails the offer of vodaphone fibre, 2 years £25 a month with a £125 amazon voucher after 3 months of opening account. Time limited offer, so I signed up, got my order confirmation, booked the router…
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How do I get rid of BT?
Please, please, please, can someone please help. My wife and I have been with BT for...well....forever and want to change our broadband provider. I know there are loads of other suppliers but the main issue are our email addresses. Every time I ask BT if we can keep our email address the answer is "Yes, of course, if you…
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BT Broadband
I've been with Virgin for years but I moved house 18 months ago and had a number of problems so I need to move on. My neighbours and I have noted constant connection drops and outages. I also hear similar for Sky. BT Seems to get good reviews (in my area) but comparing them, they seem relatively expensive when I think I…
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How to come up with compensation amount
Hello. Following up on my other post about problems with my ISP (Vodafone), I finally was promised that I'll be allowed to leave them without paying anything and once that happens we can talk about any compensation. While I wasn't entirely happy they can't do it before I leave them (they initially told me once I leave they…
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BT Wifi disks question
Hi, i have BT broadband with the wifi disks which provide more wifi coverage around my house. I think the package im on is called BT halo. My current package runs out very soon, and im trying to haggle a better price/deal. The guy said to me if i cancel, i have to return the disks. He said he can put me on a lower price…
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Vodafone Broadband Black Friday Discount Issue
Hi There, Looking for advice on the following issue that I have ran into with Vodafone broadband and even though they (Vodafone) admit liability they will still not apply the correct discount as contracted and I have since been told that this "system error" had affected a small number of people with them (Vodafone) not…
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Vodafone Fibre - any good?
I'm currently with Plusnet and am thinking of switching to Vodafone as...well, it's much cheaper. Would love to hear people's experiences of using Vodafone's fibre service.
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Broadband
Hi so we have a completion date of feb 18th, our current broadband is with ee and i think we are planning to stick with ee but a better deal, how do we inform them of this or what do we say, will they send anyone out ? we need internet connection starting from the day of completion.
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Anyone know how to email Virgin media?
I've had terrible experiences with Virgin Media previously - too many and varied to list here, but am now happily at the end of my contract. Tried calling them this evening and couldn't get through so will try again tomorrow, but does anyone know any way to actually contact them in writing? So strange that a communications…
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Moving from FTTC to FTTP and back again
I currently have FTTC BB and recently there has been fibre installed into our street and is available for me to order. If I do move to FTTP how easy would it be to move back to FTTC at the end of the contract? thanks
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opps - error ignore
sorry error
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Broadband deals
In April, the price I have been getting for my broadband will go up as the discounts I have been given come to their end date. I am with virgin media and have got good deals with them in the past due to bargaining or leaving the company and then being called back with a better deal. I wanted to know, if this time I am…
