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Virgin Media hasn't acknowledged written cancellation
Sent a notice of cancellation via recorded delivery to Virgin Media for a contract i took out on the 16th January 2021 Which according to their instructions on the back of the contract said write the word CANCEL on the contract and send it through the post This was signed for on the 28th of January 2021 On talking to a…
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Needing some quick advice please!!
Hi All, Please can someone give me some advice on canceling/moving to a new broadband provider. Unfortunately my partner has just passed away and I'm trying to cancel his broadband contract with Supanet, who he has been with for 5years. When I called yesterday they mentioned that the line would be ceased and a fee of £35…
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Moved to sky and have had issues since
I had been with BT Halo as I needed guaranteed in every room but at £45+ a month it was getting to expensive. I decided to go to sky cause they looked like the only other people to offer the guarantee in every room. Anyway switched over 27/3 even though BT turned me off 2 days previous signal was rubbish so got sent out a…
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Talk talk reward
I have been with talk talk for over 100 days signed up through the MSE page for £75 MasterCard reward after 2 conversation's on live chat still nothing anyone else had a problem with them
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How to uninstall a program
I have just installed a program called Restoro but would now like to uninstall it but it is not listed in Programs and Features so how do I uninstall it
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Anyone else having trouble leaving Virgin Media?
I’m having trouble leaving Virgin Media. I’m moving house and they don’t provide their service where I’m moving to, so they want to charge me a £240 exit fee. I didn’t want to leave and feel this charge is really unfair. I’ve tried calling customer service and got through after a two hour wait which ended in an…
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Mobile broadband,is it a viable option..?
I'm currently with VODAFONE and out of contract. They think its acceptable to apply the cpi plus increase AND another £3pm to try and bully me into signing a contract again. I'm looking for new suppliers but it seems most are also applying the iniquitous RPI plus increases. I am hoping that some consumer action group will…
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Head's up: Virgin retentions getting tougher and meaner?
Watch out guys - maybe retentions are toughening up to haggling tactics? With my old 100MB Virgin deal (£20 pm) coming to an end last month I gave them a call and was offered £34pm, followed by £28 on the same call, which I refused and put in an account cancellation. I've been fully expecting them to call me back over the…
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New Build Home - 0.5mbps max speed - advice please!
I've just completed on a new build home but struggling to get a internet connection. It has Openreach FTTP equipment on the outside from the developer, it has ethernet to every room - however today, after 3 months after first ordering a connection from BT (who originally told me I had to take out a phone line first before…
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Solution for WiFi issues due to thick walls
Hoping that someone can help. I'm with Plusnet and the speed of the FTTC connection is no problem. The issue is that the hugely thick flint walls in the cottage prevent a continuous signal throughout the house. It may be an advantage that although the walls are very thick, the floors/ceilings are just wood and lathe &…
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Difference between BT fibre packages
Does anyone know what the difference is between BT fibre essentials and BT fibre 1? Do they offer better routers with the more expensive fibre 1? I am below the fastest speed on fibre essentials. So wondering if its worth the extra £3 a month? I've read different things when searching on google
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Mis-sold fibre broadband but only have copper wire?
Good afternoon, I am looking for some advice. We have been having issues with our broadband speeds for some time which have been exacerbated by having everyone working from home. We are currently with EE and paying for Fibre Broadband with a guaranteed download speed of 12mbps. The last time we called regarding our speeds…
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Virgin missold me and haven't responded to my complaint 2 weeks ago
A few months back I called to genuinely cancel my broadband and move to BT as I no longer needed the TV package and BT were offering a great broadband only deal. When I called Virgin, they told me I should remove the TV package, call back in a month and they'll put me on a deal less than £30 a month (what they advertise to…
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Talk Talk being awkaward?
I received an email from Talk Talk informing me of an up coming price increase on the 8th April. It thanked me for being a loyal customer and informed me that if I decided not to continue with Talk Talk i could leave without any penalties. The following is from the email;- "Thanks for being a loyal
TalkTalk customer. We…
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Breaking a contract for ethical reasoons?
Hi, We currently get our internet through the Post Office. But they're selling out to Shell and so we're being asked to either pay a £100 exit fee, or sign up to a new 18 month contract with them. I wondered if anyone has any advice on where I stand as consumer, if I don't want to sign up to Shell, due to their appalling…
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PlusNet Early Exit?
Having been a PlusNet customer for many many years in October last year we informed them of a house move and asked them to provision service for transfer at the new address. The previous occupants had been on Virgin so a new landline was required. I asked gave them a switchover date (with approx 4 weeks notice) and asked…
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Virgin broadband downgrade 200Mbps to 100Mbps
I'm looking to reduce my monthly outgoings, and currently have my Virgin package under the spotlight. I've been monitoring my internet utilisation for some time now, and it's apparent that the 200Mbps tier is overkill for my household. Before I downgrade, I'd just like to ask if anyone has downgraded 200Mbps to 100Mbps,…
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Moving home with Sky - from bad to worse (Green street cabinet full)
Hi, I've went from a bit annoyed to concerned and stressed, and not sure what options I currently have. I informed Sky I was moving house on the 25th March, emphasising how important as little gap in internet connection as possible is to me. I'm a web developer and have been working from home for over a year as our office…
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Shell Broadband; Do Not honour 12 months contract and discount price of Money saving Expert.
I contracted via this website for Shell Broadband on the 26th of March 2021 for "Ultrafast Fibre Plus 12" at £34.99/ month for a 12 months contract . They then setup my direct debit and arranged for the installation on the 15th of April. In the meanwhile I informed my current provider to disconnect from the 16th of April.…
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TalkTalk Fibre 65
I recently renewed broadband to Fibre65 for £20 on a 12 months contract. however I also received an email stating that my TalkTalk Tv is now ready to go, I did not sign up to this and believe i wont receive a box. Has anyone else had this?