Moved to sky and have had issues since

pake26

I had been with BT Halo as I needed guaranteed in every room but at £45+ a month it was getting to expensive. I decided to go to sky cause they looked like the only other people to offer the guarantee in every room. Anyway switched over 27/3 even though BT turned me off 2 days previous signal was rubbish so got sent out a booster. Booster arrived 30/03 excellent I thought all connected well happy days. Then 3 days later 1/4 I loose all connection. Sky set up engineer to come out 5/4. After a mix up engineer didn't come out and was rearranged for 7/4. Internet came back on lunchtime on the 5/4 so I thought oh must be fixed! Engineer came out anyway said all was ok line was slow but he reset the line and all was good. Then tonight 10/4 it has disconnected twice and I've had to ring up sky and go through their bits but it's come back on again after this call. My question is where do I stand I'm paying for a service that keeps going off and it's driving us all crazy (2 gamers in this house lol) any advice would be helpful sorry for the long message.

JJ_Egan

You need to give Sky the chance to fix then if not Sky must agree to let you leave .

Is this disconnect over wifi ??

UncleZen

Occassional disconnects maybe due to openreach, not sky. 
When that happened to me, I was surprised that sky couldn't point me at an openreach service status site.
It seemed that; well we've done all the tests, everything looks good, so if it drops out it must therefore be openreach.