Head's up: Virgin retentions getting tougher and meaner?

steveyme

Watch out guys - maybe retentions are toughening up to haggling tactics?

With my old 100MB Virgin deal (£20 pm) coming to an end last month I gave them a call and was offered £34pm, followed by £28 on the same call, which I refused and put in an account cancellation. I've been fully expecting them to call me back over the last month, but no one ever did! With 3 days to go, I began to worry I'd been forgotten, so I called to confirm my cancellation, which I half expected to result in a better offer, but nothing. And then this morning, I was cut off! To make matters worse, when I then called and they noticed the account cancellation, they were very abrupt and made every effort to make me accept £43, saying that as my account had now closed, there was no customer loyalty bonus. After some rather tense conversations, I managed to whittle it back to £28pm.

Overall, not what I was expecting 🤦‍♂️

dprice8893

They had you over a barrel there. Why didn't you apply to another provider? That usually focuses them on retaining you.

fiendishlyclever

I'm in my 30 days notice period as I'm moving to FTTP from BT (as I've had enough of an unstable connection dropping all the time, over 7 years and still not fixed) 

Despite being on 100meg for £20 (and no contract) I've still had at least three calls asking what it would take to keep me. If only they put that much effort into fixing their network I might have stopped...

Mr_Gnu

I rang them because I am OOC in May,  currently paying £36.50 for  100mb  and talk w/e  rising to £46.50. Was offered and refused £36.50 then £38.50 with a sim card then I rang back and the offers got worse £40 then £43.

I have been a customer for about 17 years.

Thing is I can only get a minimum guaranteed speed of 0.2Mb in my area from other isp's so it's not looking good.

Also it's a 18 month contract now not 12 mths as previous.

I think it's all part of the new cruelty.