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Virgin Media and moving home
Hi...to save me the crippling pain of calling Virgin Media could anyone advise. We are moving home soon. We have had pretty poor service from VM where we are but when I search local Facebook groups etc it seems to be VM are the best around here. I think part of it may be due to the fact we are down the end of a cul de sac,…
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Plusnet Views Before I Join Please
Thinking of signing up with Plusnet 10MB. Will update if 10MB is too weak. There is no admin charge for this. Any views before I sign on the dotted line? Thanks
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12 Month Contracts?
Just had a look on the Broadband checker tool and no 12-month contracts where I'm moving to, will only be in for 12 months, any suggestions I need at least 300mbps which appear if I choose 24 months!
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Plusnet, last 2 months of contract, can I sign up to someone new now? (NOW)
Hi, seen a good deal with NOW and would like to sign up, I'm on the final 2 months of that old contract, so am I good to prepare the new one, as I've seen no option for a change over date or anything yet and half way through sign up. Thanks for any help, Mark
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I SWITCHED - ALL GONE WRONG!
I made a huge mistake signing up with another ISP without realising I was tied to the PO Broadband contract. I thought there was a clause where PO customers who were not happy with the new Shell deal could leave, I was wrong! When switching too early should one ISP, the one I am leaving or the one I am joining, not warn me…
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Will Now Broadband transfer me from Plusnet?
Just completed the order via quidco and I don’t read anything about cancelling existing provider - I thought they do it, not me?
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Beware Virgin Media: no seriously - buyer beware
I've just been through a dispute resolution service to get an apology (of sorts) from Virgin Media and I want to warn others before you sign up with them.. About 3 months ago, out of contract and paying a hefty Broadband + landline monthly bill I swapped through uSwitch to Plusnet for a far cheaper monthly tariff. Swapping…
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Rejecting Now tv Broadband
I am currently 2 months into a 12 month contract with Now tv broadband. I have only been able to get WiFi in the same room as the router. I am trying to reject the service as not fit for purpose but Now tv are saying that internet speed is the only criteria they can use to waive cancellation fees. Has anyone else had these…
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Vodafone Broadband price rises?
as i,m sure most of you are aware its that time of year again with price rises, my question is if your with sky broadband or talk talk (and maybe some others ) your Free to leave penalty free, yet with vodafone your not as its in the clause, is this allowed? yes i know if its written in the contract but what i mean is if…
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Don't Lose your Line - BT's New Policy
Just transferred to BT Broadband and ticked the box for Digital Voice, not realising it would replace my phone line with a Voice Over IP (VoIP) service using just my broadband router. Contacted BT after 3 days and pointed out that I could no longer use my phone to be told the line was now removed and would not be replaced…
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Year's broadband contract ended, Post Office didn't warn me of higher rates
Can
someone advise? I was with Post Office for broadband and, after the
yearly contract expired, they put me on a higher rate without telling
me. I’d thought this had been banned by Ofcom on 15 May 2019. The
Post Office has refused to recredit me. Is it worth complaining to
Ofcom? Also people should be aware that…
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Hyperoptic Referral Code wanted
Please can you send me a referral code for hyperoptic Myself and a friend are wanting to sign up now Thanks
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Fibre questions
Hi, City fibre have recently installed fibre down my street, little black covers sit outside everyones front gardens now. My broadband contract ends in 2 months, I only get 11mbps so would love to move to fibre, but I'm not sure if there's anything to watch out for specifically to fibre.. will I have to pay someone to come…
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Virgin BB + Moving House
Hi Partner and I are due to move house in the next few weeks and I’m trying to work out what to do about our Virgin BB. Current Virgin BB is in my name and I’ve just gone past the end of the initial term (with Virgin doubling the monthly direct debit - thanks Virgin!). Usually I’d call their cancellations team and…
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How to stop a BB contract
Sounds simple enough but not in this situation. My 86 year old father in law was talked into taking out a broadband contract over a year ago by a so called friend who was staying with him for a while. Anyway after discovering that his “deal” had ended and he was now paying TalkTalk £35 per month for basic BB that he…
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Plusnet: Moving house to a Virgin Fibre Area
Hoping someone might have some advice on this. I have been with Plusnet for many years, happy enough with the service but I am moving to a new place that has a Virgin Media Fibre line. It would seem that Plusnet will need to install a Phone line, costs about £50, and then the estimated speed will be around 36-56mbps, I…
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Extended Network
Due to a change in job, and some new IT equipment that needed to be plugged directly into my router, it became necessary to move my router from my lounge to the front office to avoid wires trailing round the house. This however meant the WiFi signal wasn't reaching the back of the house. I bought an extender (TP link) and…
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Short term internet
Hi all. I'm moving into a house Monday, but broadband is not being connected until 22nd June. Any ideas on what I should do short term? I do mainly browsing but kids do quite a bit of streaming!
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TalkTalk 65 Fibre - keep losing connection
Hello, As this title says I keep losing my internet connection. I have to unplug the router and put it back in again to get it working. I have reported this and so far TalkTalk have sent me a new router (didn't work). They have sent an engineer out and with no prior warning about any cost to me and are now charging me £40…
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Plusnet are appalling.
I really do think that this site needs to be made aware of the awful behaviour of Plusnet. I have tried to get in touch with them over and over again but they simply won't let you contact them other than by telephone. I am autistic and I don't like telephones. They are aware of this, it is in my notes. Yet they still won't…
