-
Changing broadband provider
My broadband provider is plusnet, fibre to the cabinet then copper to my house. I rang BT to enquire about switching my service to them and was told that as my area was ready for fibre to the premises that would be the only service I would get. But I neither need or want fibre to my house, I just wantt to keep my existing…
-
Landline barring
I've been assessing my options but am finding it difficult to get a single piece of information I need. My requirement is simply to be able to bar all international outgoing calls. I've stayed with BT for many years because they offer this facility, but whenever I ask another provider I either get ignored or a negative…
-
Plusnet annual line rental cancelled
We are in an 18 month contract with Plusnet for phone and fibre broadband which finishes in Feb 2023. Apparently we will no longer be able to pay annually for our line rental upfront and this is one of the reasons or incentives why we stayed with Plusnet. It is more the convenience of keeping down costs over the year and…
-
Keeping email address
I have been with BT for many years, and my email address ends in btopenworld.com I am reluctant to lose this address but I would like to change service provider as BT is quite expensive. Am I able to keep this email address if I change provider? Many thanks
-
NowTv phone & broadband renewal
For the 3rd year running Nowtv have kept the cost of my phone, which includes anytime calls & broadband at the same rate. With other companies I've used over the years, there's always been an often hefty price increase when the contract is up for renewal. I haven't got fibre, but I'm quite happy with what I have for the…
-
Sold on faster broadband but not provided the equipment for the speed
Hi, Plusnet sold me on Unlimited Fibre Extra when my previous contract with them was nearly up in 2018. It has come to my attention that they should have upgraded the modem and router - without the upgrade I can't get the service I have been paying for. I phoned Plusnet today and they agreed to send the newer/correct…
-
Is the Virgin Media Contract for Internet & Phone Unfair?
I renewed my contract with VM for 18 months on 4/1/22 with the new contract starting on 3/2/22. On 10/1/22 - six days after agreeing the renewal, VM notified me that the monthly charge would increase by £4 wef 1/3/22. I've been given 30 days to walk away from the contract without penalty. This is in accord with clause K of…
-
Vodafone Superfast100 Broadband / City Fibre - experiences ?
Hi,The MSE link to the Vodafone Superfast100 broadband winter sale offer ( ending on the 27th Jan) seems very good, but was always a bit wary of Vodafone from their past reports of poor service across the board. Looking on Vodafones own forum there seems lots of complaints about failed installation dates compounded by the…
-
Yikes ! 2022 Price Rises
With the announcement of the latest CPI, 5.4%, we are in for some uncomfortable price rises in the coming months. My TalkTalk bill will only go up by 9.1% in April, a lot of other ISPs will be raising prices by 9.3%
-
Considering Community Fibre in London. What is your experience?
I've been with Virgin media a few years and the signals are inconsistent. I want to try Community Fibre. Do yo have it? Would you recommend it? I want to continue with my land line. What are the options?
-
Virgin Media can’t unbundle for job expenses
Hi I have a Mix Tv bundle with VM that includes anytime landline calls, line rental and 100 fibre broadband. Happy that my employer will reimburse broadband and phone line rental but needs to see the VM bill itemised. Vm say this isn’t possible. I’d like to stay with VM as it’s minimal hassle but I may be forced to move…
-
TalkTalk retention deal..
Currently with TalkTalk. Current deal ending early next month. Started the switch to Now broadband as they have a 12 month deal of full speed FTTC (Up to 70 meg), line rental and any time calls for £21 / month so just over half the price of TT. Got a call from the TT retentions team today. They offered me the same deal as…
-
BW Legal claiming a Talk Talk debt bought by JC International.
Hi All, I have send the standard letter to challenge the debt chased by BW Legal on behalf of JC International and received the following responses. Please someone advise me where I stand with this claim. 1. ‘Please arrange to produce the written agreement between us and Talk Talk per Consumer Credit Agreement.’ As pleaded…
-
Virgin Media
Due to circumstances beyond my control, I am moving home to a part of the country that does not currently have access to Virgin Media's services. Therefore, I'm seeking to cancel my subscription. I went to check what my subscriptions actually are and I'm horrified to see that I apparently agreed to a new contract on 8th…
-
Talktalk leaving me with faulty internet and phone long term, advice please
I have had an ongoing issue with both my broadband and phone line for several weeks. After an increasing number of incidences of no service, I contacted Talktalk. After an intrusive discussion about my health (I have significant and complex health issues) they agreed to send out an Openreach engineer. The engineer changed…
-
Help Leaving BT
Hi All, I wanted to get some help on how to leave my BT broadband contract early, without paying the hefty early termination fee. I have around 9 months left on my 24 month contract. The reason for wanting to leave BT Is that there is a new service on my road, which offers internet speeds BT cannot come close to. Does…
-
Left Virgin Media finally!
After more than 3 years with Virgin Media I am happy that I managed to leave them next month! Although their fibre speed is great, but being with with them is not a peace to mind at all. Every year around January they increase their prices, and every time I have to call them and stay on hold to ask for an offer to cancel…
-
Plusnet Compensation
87 year old lady classed as vulnerable was without her plusnet landline and broadband for over 2 months All they are offering is to refund £400 to her plusnet account, which unfortunately doesnt end until October. Is this how broadband compensation works - this doesnt make sense to me at all. Anyone with any similar…
-
Warning - Virgin Media broadband deal on MSE.com.
On 01/12/2021 I followed up on the Virgin Media Ultrafast M100 Broadband + Line offer advertised on MSE.com. The deal included a £100 credit that would be applied immediately. This would specifically result in £0 being charged for the first 4 months and £23.95 thereafter on an 18month contract. The MSE.com advertisement…
-
VirginMedia and my old contract but a new contract in my wifes name?
Hi Suggested I moved my post to here, hope someone has thought of this, tried it, and has an answer My VM Contract is coming to an end. They want to increase my cost by 20% (post negotiation and all the discounts they can find). New people can get the exact same deal for £20 pcm less. The contract is in my name. What stops…
