Cancelling TalkTalk when they don't service our new home
in Broadband & internet access
11 replies 580 views
We're moving in about 6 weeks and our new build house is on the OFNL fibre network. TalkTalk do not supply through this so as far as I can see we can't move our contract over. We will need to cancel but have nearly a year left to run on the current contract. Will we still have to pay exit fees when we have no option but to move away from them?
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Unless the speed TT are supplying is less than the HANDBACK threshold.....
If my BB is less than the Handback threshold for 30 days or more I get to go for free.
Today the value is 69.3
as would you.
As it's unlikely that TT subscribe to the OFNL network then they wont be able to provide service and you get stung with the early termination charge.
This subject comes up frequently when people decide to move home and then discover that they've taken out a 2 year contract and have to pay ETC for the remaining period and I'm afarid that the answer is always the same. That is why the ISP's only offer longer term contracts or increase the costs for shorter ones..
It's always worth trying to look ahaead and working out what the consequences will be if your circumstances change and bear that in mind when looking for a "good deal".
A lot of new developments are are taking the opportunity to install their own fibre networks which may preclude you from taking out services with the larger and more established ISP's.
Something else that bites people in new building schemes is district or building heating systems. These tend to be under the control of the developer or management company and not subject to the same legislation as other utility providers and can work out very expensive as you have no option but to use another provider.
I was in the same situation (with Sky), and they were going to charge an ETC of ~£100. During the cancelation conversation, I told them I didn't have a choice, as they weren't supplying my new property. They ended up waiving the fee.
It's worth a try
However I don't think they're allowed to make the ETC the full value of the remaining contract period - e.g. if you normally pay £25 per month then they need to deduct the cost of (not) providing the service for that period from that amount, so it may only be, say £15 per month. (I'm sure someone will be able to explain this better / point to an Ombudsman ruling).