Plusnet: cautionary warning 7 December 2021 at 1:27PM in Broadband & internet access 3 replies 313 views

AlatMartins

I've been with Plusnet in the past and found it excellent.  However, for some unknown reason Plusnet is not part of Ofcom’s automatic compensation scheme that offers customers £5-£8 for every day they are without service, depending on the cause.  Other (potential) customers may want to take note that Plusnet is not part of the scheme which has been signed up to by all the other big providers. 
See:  https://www.theguardian.com/money/2021/dec/07/i-switched-from-sky-to-plusnet-but-now-i-have-no-broadband 

JJ_Egan

All the big providers   are you sure of that .

flaneurs_lobster

JJ_Egan said:

All the big providers   are you sure of that .

The latest numbers I can find online (market share for 2020) give BT (33%),Sky (22%), Virgin (20%) and TalkTalk (10%). All have signed up to the OFCOM scheme. That's 85% of the market.

Neil_Jones

AlatMartins said:

I've been with Plusnet in the past and found it excellent.  However, for some unknown reason Plusnet is not part of Ofcom’s automatic compensation scheme that offers customers £5-£8 for every day they are without service, depending on the cause.  Other (potential) customers may want to take note that Plusnet is not part of the scheme which has been signed up to by all the other big providers. 
See:  https://www.theguardian.com/money/2021/dec/07/i-switched-from-sky-to-plusnet-but-now-i-have-no-broadband 

Plusnet handle their own problems and do their own goodwill solution if there is an issue but you usually have to ask for it::

https://community.plus.net/t5/My-Account-Billing/Compensation-What-a-Let-Down/td-p/1813568

This is not necessarily a reason to avoid them.  Plusnet do have issues in other areas (namely billing, billing and billing) but otherwise there is no obligation to join this scheme.