-
Lead time for new copper line install?
Moved into current house 3/4 years ago, have had Virgin and 4G internet on and off since. I don't even know where the original "BT" landline socket is, I assume there is one somewhere, but I doubt it still functions given the length of inactivity. How long (and I guess, how much) is it likely to take / cost to get a new…
-
Vodafone Superfast 1 deal
Hi, I tried to get the Vodafone Superfast1 deal today through this site , however I was not able to get it because when I came to pay a message said “ Something went wrong, “ please refresh the page and try again” .Which I did ,after cleaning internet history but the same happened again. Chatted with online person , she…
-
Broadband Genie Vodafone/Amazon offer - EPIC FAIL
Tried registering with this Vodafone Superfast 2 £19 offer with a Amazon £90 voucher (ends tomorrow evening), but Vodafone won't allow us to register for a new package at a different address... as we've not moved yet they won't allow us to set it up. Epic FAIL on Vodafone's part... Plus we missed out on £90 !!!
-
Can I leave Plusnet with CPI price rise coming
Plusnet have a Consumer Price Index rise coming plus an additional 3.9% on top of that on 31st March 2022. I got the email today. My minimum term expires on 1 June 2022 but can I leave unhindered as per the OFCOM ruling if I give 30 days notice from the time I am told of a rise? The CPI bit has me confused.
-
Sky Broadband - Sudden Price hike!
Hi Can anyone please help ? Sky have just increased by broadband by £2.50 per month mid contract. Can they just do this whenever they want? I cant leave until Sep 2022 otherwise i would leave or haggle on this. What can i do to stop this as i originally agreed my £25 which is why i signed on with them. Thank you Oliver
-
No Sky Broadband For 9 Days!
We have had no Sky internet for 9 days now. This is "apparently" due to an outage. Sky posted a notice about it on the 18th of Feb but have given no further updates. I have written to them via email and on their social media but they just refer me to the same network status page, with that same old notice from the 18th.…
-
Post Office/ She'll Merger
My daughter is moving home on the 6th of March. I put an order in to transfer her broadband to her new property (as I'm the account holder) but have received a call back today and they informed me due to the merger they are not able to do this for the next few weeks! My daughter doesn't have sky or virgin and relies on her…
-
Who's responsibility for damage to property - phone line?
On Friday 18th Feb 2022 during the storms that the UK were experiencing, a tree in my next door neighbour's driveway fell down. With it, my phone cable (which provides my broadband internet) was ripped out and consequently where it was attached to my property (fixed there before I bought it back in 2014) took some of my…
-
BT
Hi . My BT Broadband /landline is increasing to over £40 a month and I would like to reduce it or change supplier. My problem is that I live in a poor reception area in an old house with thick walls and need BTs ‘ booster’ system to get acceptable broadband coverage. What are my options to reduce this payment or move…
-
NOW Broadband CPI+ Price Increase ?
I’m currently with Plusnet for phone and broadband and my contract
is due for renewal next month, it's looking like the Plusnet renewal price will be much too expensive this year so
I will most probably be moving to NOW. To date it looks like NOW is one of very few providers that have not
yet implemented a CPI+ price…
-
Do I need to reinstate my broadband and phone package?
Hi. Long story short. I cancelled my sky package completely
-
Leasehold Flat vs Gigabit Fibre Install - Where Do I Stand?
I've owned my leasehold apartment for around 3.5 years now. It's ground floor with a private garden, behind the garden is a main road. I've been looking into upgrading to to FTTP for faster speeds, as with BT I can only get up to 72gbps which is becoming quite slow and unreliable for me (I work with high quality videos…
-
BT broadband
We have BT broadband and line rental . It is costing just over £41 a month with a price rise due in March. Our contract doesn’t end until October’22. If we switched now how much would BT charge us ? Is it worth it. We are n our 70s and need to save money where we can especially with energy costs spiralling. PS can’t seem…
-
Broadband comparison
I find it difficult to use the comparisons given as these only seem to give a straight comparison using speed but don’t seem to take into account other benefits. For example I get cloud and antivirus protection, which if not included would have a significant cost. The comparisons on MSE should include these benefits
-
Virgin renewal - Broadband + Landline + Television - how much to haggle renewal down?
A customer of mine (I do his I.T.) has been with Virgin for a while for Broadband + Landline + Television - and has just come out of contract - so presumably will get charged the full amounts now. I don't know the total amount he is paying currently (or what exact packages he is on) - but APPROXIMATELY how much should he…
-
talk talk offer
i found an offer on here back in November for talktalk phone and faster broadband. free uk landline calls and a £75 amazon voucher after 90 days. I have today been in contact with talktalk as i have had to purchase a boost to get free uk calls, and am being told that i am not able to receive this offer, as there were…
-
Vodaphone Broadband Superfast Line Problems
I'm looking for a little advice as I'm tired of going around in circles. We took out Vodaphone's service in October as our prefered provider doesn't cover our area. Had I known that the settings to set up parental controls were so complex I wouldn't have bothered! But we have a much more frustrating problem. The connection…
-
Virgin Meia - leaving before services are installed
I signed up to Virgin Media 2 weeks ago and had an absolute nightmare with them - they reckon there are some cables outside which need to be repaired which will take 6-8 weeks as a first issue. Had terrible customer service with them - missed calls and vague messages, wrong notes on my account, 2x Agents hung up on me, on…
-
TalkTalk Keep Sending Me New Routers, For Free, Do I Have To Use Them, Which Is Best?
Some years ago I purchased a TP Link Archer D7 Gigabit Modem router, A C 1750 Wireless dual band router from JL. It's given good and faithful service and the two sticky up aerials look good. B) TalkTalk have sent a DSL 3782/TT and a Huawei DG804/W-2.T5 TT now say I must connect a new router by Monday because Openreach are…
-
How do I leave VM Fibre but keep my phone number?
Hi, about 15 months ago I left NOW Broadband and had VM installed via an MSE offer. The offer period ends in a couple of months and, as VM is so expensive, I will probably be going elsewhere at that point (I will try and negotiate a new deal with VM but I want an exit plan if that doesn't work). I understand that if you go…
