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Team Knowhow Cloud Storage - charged for years without use
Due to my mother-in-law (MIL) asking us to look into an email from her bank regarding a possible fraudulent payment, we discovered they have been paying for Team Knowhow Cloud Storage every year since 2013 without ever making use of it (£30-40/year,approx £250 total). This started when they purchased a laptop from Curry's…
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Cost of ceasing Post Office Broadband and line rental after end of contract?
Hi, I'm asking for a young pensioner friend about this. Her broadband speed is 2-4Mbps download depending on the weather & P.O. throttling. She lives in the wilds of Norfolk and Better Broadband for Norfolk have confirmed that she can get FTTC at 2-5 Mbps, but there are no plans for FTTP. She probably wouldn't want to pay…
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Talktalk price hike....even though I have a fixed contract !
Last November, after spotting a "Black Friday Deal" on MSE website, I joined Talktalk broadband Fibre 35 package. This was a 24 month contract with " no mid-contract price increases ". Guess what ..... 7 months after the contract started I get a (no subject) email telling me it's going up £2.50 in July. I would not have…
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Broadband contract renewal - signup as new customer?
My broadband contract with TalkTalk is coming to the end of its term. I can renew the contract as an existing customer for £25/month but new customers to TalkTalk to the same plan have an effective rate of £17.5 a month (cheaper monthly fee + £80 reward card). What should I do?
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Persimmons & Fibrenest?
Hi, I will be moving to a new persimmons home soon and only avilable internet is Fibrenest. I understand Persimmons own Fibrenest and I am thinking of the future. Once Persimmons have finished the devlopment and leave the area, will there ever going to have other providers to install the cabling such as BT, Virgin media…
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Help with Three please
Hi. This is my first post so I hope I've started this correctly. I'm looking for advice on cancelling my Three contract for the following reasons. I've been with Three for many years for broadband and phone on contract. For the last 3 months, both internet and phone connections have been absolutely poor and was not staying…
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Talk Talk price increases
I signed up to Fibre 65 broadband including calls at £23.00 per month with Talk Talk on a fixed 18 month contract that clearly state "No mid-contract price rises". on 15th June they advise of a price increase of £2.50 per month. I have spoken online twice with them on live chat and they say it is due to demand but surely a…
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Desperate Advice BT/Openreach Business Help in Resolving No Internet/No Responsibility THEY BROKE IT
This post could potentially be pages and pages long so I'll make it incredibly brief. My small business used BT residential for phones and internet. They convinced me to "upgrade" to BT Business. About 4 weeks after that the internet access on site (absolutely critical to the business) started to flounder. We have…
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Utility Warehouse double VAT?
Hi there, Any help would be great. I do not have a great mathematical mind nor am I an accountant. UW give me broken down bills when confirming how much direct debit they’re going to take from me. Please see my bill. Firstly, I’m not a business so why am I being charged 20% for VAT? Secondly, in the breakdown as you can…
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Does anyone understand the number porting of landlines?
On going problem of moving landline from one provider using Openreach to another provider using Openreach. This should be is simple as it gets. Number goes back to British Telecom days. Mine for over 40 years, over 30 at present address. Everything appeared to go smoothly, calls in and out but discovered we were…
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TalkTalk Fixed Price Price Increase
I'm surprised I can't find anyone commenting on the recent email from TalkTalk saying that they are going to increase the price of their Fixed Price contracts! Perhaps they sent them out in the early morning to crowded in boxes! Has anyone else been told their Fixed Price deal will have a price increase applied in July? Of…
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Which provider?? They all seem to have bad reviews!
My daughter is moving into a student rental property soon (just her and her partner). We are helping her sort out broadband for the house. She doesn’t need tv. I’ve looked at reviews for broadband providers, and they all seem terrible! We are with sky ourselves (with tv package) - fairly happy with them, but just wondering…
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NOW TV has removed Discovery Channel
hi - as the subject of this thread says, NOW TV has taken the channel off. very annoying, and now thinking of moving to another provider. they basically put the prices up, and then remove one of the best channels! anyway, this is something to think about if you considering signing up for NOW TV.
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TalkTalk price increase.
I have had notification of a £2.50 per month increase from TalkTalk plus annual inflation increase. I am 6 months into an 18 month contract which stated "as well as peace of mind that your package price will stay the same for the length of your contract". I am told by them that it doesn't apply (small print). I have until…
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Virgin mse blagged 23:95 deal with 100 credit
Signed up to virgin Mse blagged deal 23:95 for 100mbs with 100 credit and zero set up fees . Instal yesterday which was appalling . My bills are showing monthly charge of 25 a months with 100 credit and that has now reduced to 65 as they have took a 35 activation fee despite the deal saying Zero set up fees . The deal made…
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Plusnet end of contract issues.
If you have a discounted contract with Plusnet via MSE or similar offer, be aware that the final month on that contract is likely to be charged at the full non discounted rate. This has now happened to me twice with two separate contracts and seems to be a bug? in their systems which they must be aware of yet do nothing to…
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Cheap landline for OAP
I want to set up a cheap landline for a relative who has had to give up one before due to the high costs of line rental and also her use of catalogue and other company's premium rate numbers. They have a mobile phone, but can't answer it reliably and often switch it off by mistake, so I would like a landline for peace of…
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Plusnet house move fee £114.99 - Advice
Hi folks, hopefully someone might have come across this recently. I am due to move to a new house on 28th July. I called Plusnet and was quoted an engineer call out fee of £114.99 (£65 house move + £49.99 engineer). I was given the option to pay this upfront or add it to my monthly bill which would increase from the…
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Limited choice of BB
relative moving into rented property next week - most internet providers unable to help, BT can provide BB - much muttering about fibre being the reason they eg Plusnet / Now can't provide service - puzzled why this is so as when I moved house could have had just about anything.
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BT still charge for emails after returning to them for broadband
Can any one advise my sister in law moved away from BT some years ago and kept her BT email, for which she was charged. Recently has returned back to BT, and has informed them to link the email to the new broadband account. However she is still being charged £7.50 a month despite being told it would be stopped. She has…