We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
The Forum is currently experiencing technical issues which the team are working to resolve. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Escalation contact ombudsman Vodafone

jayutd
Posts: 21 Forumite

Hi, does anyone know hi I can escalate a com splint with the ombudsman?
I originally orders Vodafone broadband back in august, they kept missing their go live date and eventually said they can’t provide broadband after escalating to ombudsman, case closed in November.
However I remember they provided me a mobile broadband dongle free off charge which I never used as I don’t get signal where I live.
I originally orders Vodafone broadband back in august, they kept missing their go live date and eventually said they can’t provide broadband after escalating to ombudsman, case closed in November.
However I remember they provided me a mobile broadband dongle free off charge which I never used as I don’t get signal where I live.
They started attempting to take payments from my account for mobile broadband - a separate product. They have stopped them now, but they have a footprint on my credit profile with a number of missed repayments. I’ve tried to raise a new complaint but both Vodafone and ombudsmen refuse due to the previous complaint being closed, even though it’s a separate product and they advised I would never have to pay for it.
I believe ombudsman have confused them selfs with the complaint. Is there anyway to escalate this?
I believe ombudsman have confused them selfs with the complaint. Is there anyway to escalate this?
0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.4K Banking & Borrowing
- 252.9K Reduce Debt & Boost Income
- 453.3K Spending & Discounts
- 243.4K Work, Benefits & Business
- 598K Mortgages, Homes & Bills
- 176.7K Life & Family
- 256.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards