The Forum is currently experiencing technical issues which the team are working to resolve. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Escalation contact ombudsman Vodafone

Hi, does anyone know hi I can escalate a com splint with the ombudsman?

I originally orders Vodafone broadband back in august, they kept missing their go live date and eventually said they can’t provide broadband after escalating to ombudsman, case closed in November.

However I remember they provided me a mobile broadband dongle free off charge which I never used as I don’t get signal where I live. 

They started attempting to take payments from my account for mobile broadband - a separate product. They have stopped them now, but they have a footprint on my credit profile with a number of missed repayments. I’ve tried to raise a new complaint but both Vodafone and ombudsmen refuse due to the previous complaint being closed, even though it’s a separate product and they advised I would never have to pay for it.

I believe ombudsman have confused them selfs with the complaint. Is there anyway to escalate this?
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.4K Banking & Borrowing
  • 252.9K Reduce Debt & Boost Income
  • 453.3K Spending & Discounts
  • 243.4K Work, Benefits & Business
  • 598K Mortgages, Homes & Bills
  • 176.7K Life & Family
  • 256.5K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.