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Escalation contact ombudsman Vodafone

jayutd Posts: 21 Forumite

15 January 2023 at 2:48PM in Broadband & internet access

Hi, does anyone know hi I can escalate a com splint with the ombudsman?

I originally orders Vodafone broadband back in august, they kept missing their go live date and eventually said they can’t provide broadband after escalating to ombudsman, case closed in November.

However I remember they provided me a mobile broadband dongle free off charge which I never used as I don’t get signal where I live.

They started attempting to take payments from my account for mobile broadband - a separate product. They have stopped them now, but they have a footprint on my credit profile with a number of missed repayments. I’ve tried to raise a new complaint but both Vodafone and ombudsmen refuse due to the previous complaint being closed, even though it’s a separate product and they advised I would never have to pay for it.

I believe ombudsman have confused them selfs with the complaint. Is there anyway to escalate this?

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Escalation contact ombudsman Vodafone

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