shell energy broadband

9 Posts


Do not sign up with Shell Energy Broadband.
I am absolutely appauled with Shell Broadband customer service. I am on an 18 month contract with them ending Jan 2023 and so far they have overcharged me, entered me on a new 18 month contract without my consent or knowledge yet each time I raise the issue with them it doesn't get resolved. I only know about this because I enquired about the exact end date of the contract only to be told it was sometime late 2023? 3 phone calls later with a 40 min wait each time, Customer Service staff said they would escalate the query but they never get back to me; then I get an email saying the complaint is closed. I don't know where I stand now. Doen anyone have similar a experience?
I am absolutely appauled with Shell Broadband customer service. I am on an 18 month contract with them ending Jan 2023 and so far they have overcharged me, entered me on a new 18 month contract without my consent or knowledge yet each time I raise the issue with them it doesn't get resolved. I only know about this because I enquired about the exact end date of the contract only to be told it was sometime late 2023? 3 phone calls later with a 40 min wait each time, Customer Service staff said they would escalate the query but they never get back to me; then I get an email saying the complaint is closed. I don't know where I stand now. Doen anyone have similar a experience?
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Sorry about your issue , but thanks for the heads up - forewarned is forearmed !
Obviously if someone had a line capable of ( for example ) 70Mb and was purchasing the upto 80Mb package with a new provider , comparing it to the 40 Mb package they were buying from their previous ISP , it would hardly be a fair comparison , it’s not a surprising that they were getting faster speed, if they were paying for a higher speed package.
Its absolute nonsense when someone claims to have got ( again ) for example 10Mb from their previous supplier, and simply changing to a new ISP , using the same line etc. and now get 20, 30, 40 Mb , it would be like saying someone got 30 MPG , when they filled up at one fuel station, but now get 40 MPG by filling up somewhere else ,
MSE idea. Make sure when joining anything on a basis like this make a note in calendar of the end date. No excuse to forget then 😍