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Broadband comparison
I find it difficult to use the comparisons given as these only seem to give a straight comparison using speed but don’t seem to take into account other benefits. For example I get cloud and antivirus protection, which if not included would have a significant cost. The comparisons on MSE should include these benefits
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Virgin renewal - Broadband + Landline + Television - how much to haggle renewal down?
A customer of mine (I do his I.T.) has been with Virgin for a while for Broadband + Landline + Television - and has just come out of contract - so presumably will get charged the full amounts now. I don't know the total amount he is paying currently (or what exact packages he is on) - but APPROXIMATELY how much should he…
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talk talk offer
i found an offer on here back in November for talktalk phone and faster broadband. free uk landline calls and a £75 amazon voucher after 90 days. I have today been in contact with talktalk as i have had to purchase a boost to get free uk calls, and am being told that i am not able to receive this offer, as there were…
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Vodaphone Broadband Superfast Line Problems
I'm looking for a little advice as I'm tired of going around in circles. We took out Vodaphone's service in October as our prefered provider doesn't cover our area. Had I known that the settings to set up parental controls were so complex I wouldn't have bothered! But we have a much more frustrating problem. The connection…
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Virgin Meia - leaving before services are installed
I signed up to Virgin Media 2 weeks ago and had an absolute nightmare with them - they reckon there are some cables outside which need to be repaired which will take 6-8 weeks as a first issue. Had terrible customer service with them - missed calls and vague messages, wrong notes on my account, 2x Agents hung up on me, on…
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TalkTalk Keep Sending Me New Routers, For Free, Do I Have To Use Them, Which Is Best?
Some years ago I purchased a TP Link Archer D7 Gigabit Modem router, A C 1750 Wireless dual band router from JL. It's given good and faithful service and the two sticky up aerials look good. B) TalkTalk have sent a DSL 3782/TT and a Huawei DG804/W-2.T5 TT now say I must connect a new router by Monday because Openreach are…
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How do I leave VM Fibre but keep my phone number?
Hi, about 15 months ago I left NOW Broadband and had VM installed via an MSE offer. The offer period ends in a couple of months and, as VM is so expensive, I will probably be going elsewhere at that point (I will try and negotiate a new deal with VM but I want an exit plan if that doesn't work). I understand that if you go…
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Virgin Media Fibre speeds
I have VM 1gig fibre which I connect to wirelessly which comes with a 550mb guarantee for the wired connection. I need to use a VPN for work purposes. I accept that the VPN reduces speed by 10 - 20% which brings it down to about 440 - 456mb, I also accept that being wireless it will reduce the speed a bit more. However I…
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Copper Network Replacement
As I am sure most are aware Openreach are gradually getting rid of the copper wire network and replacing it with FTTP (fibre to the premises) as Virgin use now, this means that BT and all the broadband providers that use BT’s copper network will be providing FTTP only. I am currently with Virgin and have their 1Gig fibre,…
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Haggling new price outwith contract without leaving.
Has anyone managed to get a decent price from BT without leaving? On one hand don't want to leave as never had any problems but on the other can save about £7.50(ish) per month by going to Vodafone or Now TV. Cannot have any downtime either due family members still working from home, so changeover (if I leave) would have…
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Virgin Media disconnections
Virgin are almost laughably dishonest. They're employing tactics that verge on fraud to stop people leaving. Forgive the long story, but let me explain, in case it can help anyone else. I got a letter saying my price would go up by £3.25/month, and I could cancel with no disconnection fee. So, since I found a better deal…
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Virgin Media O2 axes broadband disconnection fee for homes movers
Virgin Media O2 will no longer charge customers a disconnection fee if they move to homes that aren't connected to its cable network. The shake-up could save users £100s - though transfer fees of £20 remain for those who stay with provider when moving home. Read the full story here: 'Virgin Media O2 axes broadband…
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Problems with virgin media and blueyonder email
Hello - can anyone offer help advice with VM so many calls so little help. I have been with them several years no changes to account a fortnight ago I encountered a problem with my blueyonder email which I have had for over 20yrs. Looking at the profile setting whilst it has the correct email address in part it also…
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New FTTP deals not yet on Comparison tool/sites - how to still get the perks?
FTTP has just become available here, but the options are not currently reflected on this site's comparison tool, the other comparison sites (eg Confused, GoCompare) or the Cashback sites. How can I get the perks & cashback if I want Ultrafast? Should I select the best option available on these sites for regular fibre,…
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Can I get a cheaper deal than my current Virgin package?
They want £67. For that I'll get a continuation of internet TV a SIM and landline phone. Not bothered about SIM and landline. Hardly ever use them. I asked for internet only and they said £57. Are there any other companies other than Virgin which offer just internet? Don't massively need the extra channels although they're…
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How do you time switching to avoid cancellation / increased monthly costs?
Apologies for the stupid question :( My current contract ends on 25 March. When I last switched
two years ago, I was able to specify the start date to align with the end of my existing
contract. As I understand it, these days - with most BB providers - its an automated 10–15 day
process. So, am I correct in thinking that…
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How do I claim vodafone voucher
I signed up on the 30/9 with vodafone through the link on MSE and haven't received any information at all on how to claim the voucher "Both are two-year contracts and let you CLAIM (don't forget) a £120 Amazon, Tesco or M&S voucher. If you'd have spent there anyway, factor that in and they're equivalent to £14.50/mth or…
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what really is the best fibre deal at moment?
hi. i am currently with NOW TV where i pay £22.99 a month for Fab Fibre and Entertainment Pack and have had this offer for 2 years running. that is soon coming to an end and when i rang NOW TV a couple days ago they would not offer it me again. i not too bothered about TV packages, but if i really want i can just subscribe…
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No fibre available - what do I do?!
Hi all, I recently moved into my new home and always planned to have Virgin broadband installed. During black friday they had the 100mbps offer on for £25 which we snapped up. A few days before the installing date, I got a call from Virgin saying that they will not be able to offer their service as it requires 14m…
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Virgin Media
What chaos! Have just had an agreement on the phone retention section of Virgin Media. The lady on the phone offered a sub £30 monthly payment but now the new contract says over £50! Despicable. Any advice to get out of this please?
