Sky Social Tariff "no longer available"......???
in Broadband & internet access
4 replies 113 views
Can anyone advise? I have been with Sky since 2016 and am a VIP member but currently not in contract paying £45. Mostly because I haven't had the sense or energy to switch. Every time I try, they try to lock me in to a further contract and I just lose the will to live with all the negotiations as invariably it ends up being MORE expensive!!! I am a single parent on Universal Credit and have tried to switch to their Social Tariff a number of times. Today they have told me they are not offering this anymore, try again in 2 weeks, "I can give you a new contract for £36"... Is this even legal? Where can I go for help on this?
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Skys salesperson is just ignoring you and trying to get you into a new contract. Perfectly legal but not fair as they do offer a social tariff
This doesn't sound good!
As far as we're aware, it does still offer this - although we'll check with it as well to make sure. It only launched it back in April last year. However, its social tariff only covers broadband and Sim-only and not TV. I suspect if you're a VIP customer that you have TV, is that right?
More details on its broadband tariff can still be found here:
Hope that's helpful and I'll post a reply from Sky once I have one.