Plusnet reward card

deer1

Why are they not Honouring the reward card! when it states clearly on their website and others it is available to new customers, I signed up and it’s all set up, but no card, I’ve contacted Plusnet and the case has been escalated however I have not received any communication for a month now, in all it’s been over 4 months and still no card or contact from them, this is not good enough!! Any suggestions on this issue 

Acer321

deer1 said:

I’ve contacted Plusnet...

If you contacted them by phone, try posting on their forum as well. I've had a good response from them via the forum when I've asked questions in the past.

deer1

Thank you for your reply, I will try there forum thanks 

Acer321

The best board to post in is "My Account/Billing". Most of the complaints about not receiving reward cards are posted or moved to that area by the moderators.