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BB and LL out of contact help

cfcboy97
Posts: 22 Forumite

So I’m with xln at £40 per month for business bb and land line. Today I noticed it shot up to £100! I assume it’s out of contract and they have just put me on some stupid monthly stitch up bill.
I haven’t had any notification of this change via email or letter so I’m quite annoyed. I only noticed as the £100 has just come from current account.
What are my options here? Can I get a refund of the difference and move as I haven’t agreed to the extra or a new contract? TIA
I haven’t had any notification of this change via email or letter so I’m quite annoyed. I only noticed as the £100 has just come from current account.
What are my options here? Can I get a refund of the difference and move as I haven’t agreed to the extra or a new contract? TIA
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Comments
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You haven't agreed to a new contract so they haven't put you on one. That means you go onto a rolling monthly at the out of contract price as you agreed.
If you want something cheaper, look for a new contract, but they're very unlikely to let you backdate it and claim a refund.
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cfcboy97 said:So I’m with xln at £40 per month for business bb and land line. Today I noticed it shot up to £100! I assume it’s out of contract and they have just put me on some stupid monthly stitch up bill.
I haven’t had any notification of this change via email or letter so I’m quite annoyed. I only noticed as the £100 has just come from current account.
What are my options here? Can I get a refund of the difference and move as I haven’t agreed to the extra or a new contract? TIAXLN as you say is a business provider so you don't have any of the protections/regulations/whatever of the consumer market, which will include notification of ending contract dates. If you're running a business you're expected to look after your own affairs so far as the business is concerned.So this is easy - all you can do if you want to reduce your bill is agree to a new contract. Or pick another provider. Your choice.0 -
You really need to make sure that contract dates are put in the diary so you can anticipate and prepare rather than getting a nasty surprise.Never under estimate the power of stupid people in large numbers0
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matelodave said:You really need to make sure that contract dates are put in the diary so you can anticipate and prepare rather than getting a nasty surprise.
The OP definitely is not out of contract as no-one would supply them without a contract, and we should get away from this absurd and incorrect use of "out of contract".Proud member of the wokerati, though I don't eat tofu.Home is where my books are.Solar PV 5.2kWp system, SE facing, >1% shading, installed March 2019.Mortgage free July 20230 -
I think you misread what I said - I did not suggest that the OP was out of contract,
I said that he should check and diarise his contract dates to avoid surprises as I guess that his contract probably has an escalation clause or terms and conditions that allow increases at some point in the contract cycle, whether it be a minimum term or ending of a discount period.Never under estimate the power of stupid people in large numbers0 -
Unfortunately many consumers and even companies refer to an ‘out of contract price’ all they really mean is outside any minimum term , as noted , those on a 30 day notice to quit , still have a ‘contract’ .
As far as the OP , they may have the option to quit with a minimum notice period, or it could be that a discount period within the minimum term has expired, but not the minimum term.
As far as getting a refund, that’s not likely , chances are it’s in the T&C’s that the price increases after the discount period ends , or the minimum term expires, the OP needs to check what they agreed to , without knowing that , it’s impossible really to give an opinion, if for example they are still within a minimum period with onerous penalties to quit , moving to a ‘cheaper’ provider may not come close offsetting the costs to quit .
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