BB and LL out of contact help

So I’m with xln at £40 per month for business bb and land line. Today I noticed it shot up to £100! I assume it’s out of contract and they have just put me on some stupid monthly stitch up bill.

I haven’t had any notification of this change via email or letter so I’m quite annoyed. I only noticed as the £100 has just come from current account.

What are my options here? Can I get a refund of the difference and move as I haven’t agreed to the extra or a new contract? TIA

Comments

  • You haven't agreed to a new contract so they haven't put you on one. That means you go onto a rolling monthly at the out of contract price as you agreed.

    If you want something cheaper, look for a new contract, but they're very unlikely to let you backdate it and claim a refund.

     
  • Neil_Jones
    Neil_Jones Posts: 8,803
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    cfcboy97 said:
    So I’m with xln at £40 per month for business bb and land line. Today I noticed it shot up to £100! I assume it’s out of contract and they have just put me on some stupid monthly stitch up bill.

    I haven’t had any notification of this change via email or letter so I’m quite annoyed. I only noticed as the £100 has just come from current account.

    What are my options here? Can I get a refund of the difference and move as I haven’t agreed to the extra or a new contract? TIA

    XLN as you say is a business provider so you don't have any of the protections/regulations/whatever of the consumer market, which will include notification of ending contract dates.  If you're running a business you're expected to look after your own affairs so far as the business is concerned.

    So this is easy - all you can do if you want to reduce your bill is agree to a new contract.  Or pick another provider.  Your choice.
  • matelodave
    matelodave Posts: 8,568
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    You really need to make sure that contract dates are put in the diary so you can anticipate and prepare rather than getting a nasty surprise.
    Never under estimate the power of stupid people in large numbers
  • You really need to make sure that contract dates are put in the diary so you can anticipate and prepare rather than getting a nasty surprise.
    Or go with a provider that doesn't try to lure you in with discounts and charges the same whether in minimum term or not.

    The OP definitely is not out of contract as no-one would supply them without a contract, and we should get away from this absurd and incorrect use of "out of contract".
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  • matelodave
    matelodave Posts: 8,568
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    I think you misread what I said - I did not suggest that the OP was out of contract,

    I said that he should check and diarise his contract dates to avoid surprises as I guess that his contract probably has an escalation clause or terms and conditions that allow increases at some point in the contract cycle, whether it be a minimum term or ending of a discount period.
    Never under estimate the power of stupid people in large numbers
  • iniltous
    iniltous Posts: 2,974
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    Unfortunately many consumers and even companies refer to an  ‘out of contract price’  all they really mean is outside any minimum term , as noted ,  those on a 30 day notice to quit , still have a ‘contract’ .
    As far as the OP , they may have the option to quit with a minimum notice period, or it could be that a discount period within the minimum term has expired, but not the minimum term.
    As far as getting a refund, that’s not likely , chances are it’s in the T&C’s that the price increases after the discount period ends , or the minimum term expires, the OP needs to check what they agreed to , without knowing that , it’s impossible really to give an opinion, if for example they are still within a minimum period with onerous penalties to quit , moving to a ‘cheaper’ provider may not come close offsetting the costs to quit .
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