Activation of NOW Broadband and TV ...now i do not have working landline nor TV

Bea63

Think i'm really naive so don't be harsh...my daughter found me a better priced broadband/tv/keeping landline phone....activation date for broadband was 31 july..had to ring NOW as password didn't work...but forget to say now i have no landline...am a vulnerable person and getting a personal pendant which works off the phone...phone line dead...NOW also said on their site, my Hitachi TV had built in app for NOW...it doesn't...still have my Sky box but as I'd activated the NOW router when told to, now cannot get the app channels and the NOW password message states INCORRECT... Have tried ringing NOW Again, no success...what advice can anyone give me re the phone? I've tried an ethernet cable but still phone doesn't work...

Bea63

MARTIN - I TOOK YOUR ADVICE TO USE THE USWITCH service and thought i would be ok with switching but all i've got is problems!

oldernonethewiser

Can I check what seems to be the situation?

You had broadband, telephone and TV with SKY?

You moved to NOW for broadband & telephone and the plan was to use the NOW TV app on your television?

The service has not migrated but you have left SKY and have not been set up by NOW and currently have nothing?

You need to keep on at NOW and find out why they have not supplied the broadband and phone.  Sometimes these things slip but they should know why.  I had an issue when I joined NOW and it involved Openreach coming and fitting new wiring to the property.  I was kept informed of this and it didn't cost extra but did delay the installation.

If you have a NOW account you should be able to access that anywhere you can connect to the internet.  You may need to ask for a password reset if there is a problem with yours.

Perhaps the Hitachi TV can get the NOW app by downloading it, although I appreciate not something you can currently do.

No point in invoking Martin's name, he has nothing to do with the forum and sold off MSE years ago.

mjm3346

NOW is generally compatible with Hitachi SMART tvs - is your TV a smart one? If it is several years old it may not be

Bea63

HITACHI Smart TV purchased 2020

Bea63

Have just got thru to NOW..explained I was a vulnerable customer and need the landline working as need my pendant alarm to be connected...the agent was just trying to tell me to send photos of phone and wall socket..am mobility reduced and very difficult to do this...am beyond exasperated...the agent said my line was working when clearly it isn't ...what do i do now?

QrizB

What is the name of the service bundle that you have subscribed to with NOW TV?

Did they send you a new router, and (if they did) have you connected that in place of the Sky one?

Does your new service include a "digital voice" phone service, rather than a traditional landline?

Bea63 said:

my daughter found me a better priced broadband/tv/keeping landline phone

Can your daughter help you out with this at all?

Bea63

Daughter is away for 2 wks...NOW sent new router and followed the instructions and do have broadband service..NOW insist my landline is working...i don't know about the digital voice service but have had to cancel the pendant alarm as was toldl unless i have a working landline, they (council care ) can't fit...

QrizB

Bea63 said:

Daughter is away for 2 wks...NOW sent new router and followed the instructions and do have broadband service..NOW insist my landline is working...i don't know about the digital voice service

Is there a socket on the NOW router that will accept a telephone plug? Or a socket the wrong size but with a picture of a telephone next to it?
Edit: see below. Can't seem to add "strike through" on mobile

QrizB

Ignore that last question, it looks as though NOW aren't yet offering digital voice.

The installation steps are here:

https://help.nowtv.com/article/how-do-i-set-up-my-now-broadband-hub

I'm going to be offline for the rest of the day but hopefully others will be able to help you.

Bea63

Thanks QrizB, yes can anyone else help with the lossof landline connection please