Activation of NOW Broadband and TV ...now i do not have working landline nor TV

Bea63

Panasonic phone..and have disconnected cord from base and then reconnected cord and plugged it back into the split master fibre socket on wall... i have also changed the batteries in the cordless phone and put back into base...no connection or light when pressing any buttons...

oldernonethewiser

The base unit will have two connections.  One goes to the phone line and the other to the power ie 13amp socket. 

Is there any indication of power on the base unit eg a light when you have the phone in place?

Lack of power to the base unit looks like the issue. 

Ayr_Rage

Borrow a normal corded handset and test with that, your Panasonic set may have failed.

J_B

Bea63 said:

Panasonic phone..and have disconnected cord from base and then reconnected cord and plugged it back into the split master fibre socket on wall... i have also changed the batteries in the cordless phone and put back into base...no connection or light when pressing any buttons...

Then, as this post says .....

Ayr_Rage said:

Borrow a normal corded handset and test with that, your Panasonic set may have failed.

It doesn't sound like it's a problem with the phone line ... just the phone

You can buy (and really ought to have as you rely on the phone as much as you say) a simple corded handset for a tenner from Argos ... https://www.argos.co.uk/browse/technology/telephones/c:29967/type:corded-telephones/opt/sort:price/

Bea63

No power on base..no light..nothing...but was fully working last weekend...
Think I will buy a simple corded handset as suggested...

QrizB

Bea63 said:

No power on base..no light..nothing...but was fully working last weekend...
Think I will buy a simple corded handset as suggested...

I do hope this sorts out your problem.

Please let us know if it works!

espresso

Bea63 said:

No power on base..no light..nothing...but was fully working last weekend...
Think I will buy a simple corded handset as suggested...

Is it possible that while trying to install your new Now Hub that you mixed up the power supply cables from the Now Hub power supply lead and the Panasonic phone power supply lead?

This would explain why your Panasonic phone is now dead, 12V into a device expecting only 5V is never good and also why you have been unable to connect the TV to the new Now Hub over WiFi as only 5V into the Now hub expecting 12V will not work.

The irony of this situation is that if you had left everything exactly as it was set up for Sky, the switch from Sky to Now would have been seamless.

Yes I know that Now supply you with a new Hub and give instructions how to connect it up but the Sky Hubs are much better in every respect in comparison to the cost reduced inferior Now Hubs.

Many Sky broadband customers who switched to Now to save money have never unpacked the Now supplied equipment and many more who have found the Now Hub to be rubbish in comparison, have sourced second hand Sky Hubs to use with Now.

Two different passwords are required to use the Now App on your TV, first the TV must establish a connection over WiFi to the Hub and then second your Now account password needs to be entered into the Now App to use the Now TV service.

QrizB

espresso said:

Bea63 said:

No power on base..no light..nothing...but was fully working last weekend...
Think I will buy a simple corded handset as suggested...

Is it possible that while trying to install your new Now Hub that you mixed up the power supply cables from the Now Hub power supply lead and the Panasonic phone power supply lead?

OP states that their broadband is working, so this sounds unlikely.