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Vodafone - Complaints email address
EssexHebridean
Posts: 23,507 Forumite
Has anyone else encountered the ridiculous state of affairs that Vodafone refuse to provide any form of contact for a formal complaint, and insist you go through their chat to "resolve" things?
Anyone got an actual email address for a complaints department please?
Anyone got an actual email address for a complaints department please?
🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
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Online complaints form here:
Make a complaint online | Vodafone
If subsequent escalation required:
Vodafone UK Chief Executive Email address contact and Telephone number (Ahmed Essam) (Company Number: 01471587) at Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN - UK (!!!!!!)
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I can't get my Voda BB renewed after end of contract as they somehow screwed up my account, deleted all my bills and gave me 12 accounts. Even after 5h on the pohne they can't process the renewal order.I have a "non-FCA complaint" number but as per the OP I can't reach anyone to discuss it.Did the above contacts help?0
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After this demonstration of Vodafone's level of customer support I don't think I'd be looking to renew.mr-b said:I can't get my Voda BB renewed after end of contract as they somehow screwed up my account, deleted all my bills and gave me 12 accounts. Even after 5h on the pohne they can't process the renewal order.I have a "non-FCA complaint" number but as per the OP I can't reach anyone to discuss it.Did the above contacts help?0 -
Believe me I've checked the alternatives. I was going Virgin M125 until I found out just in time by checking the T&Cs that they didn't include a landline, depsite it being on MSE's landline & BB bundles. That tooks ages to confirm via VM ...
After 4h chat I've just managed to get Voda to put a renewal/upgrade order through successfully. They didn't honour the original renewal price nor explain why a line disconnection notice (that I never requested) had been put through at 02:30 i.e. when offices are closed. That will all go to the exec team, which incidentially is at https://!!!!!!/s.php?id=ceo-9635&c=Vodafone UK-Chief Executive (link above is broken).The Voda complaints/customer care dept is a joke - they constantly wanted me to give them time "while they went through the chat" before then not being aware of prev issues nor being able to fix them!
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MSE blocks the "CEO email" URL. You can't post working links, not even to the site's home page.Eg. https://www.!!!!!!/ will appear with !!!!!s in place of the website name.N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Shell (now TT) BB / Lebara mobi. Ripple Kirk Hill member.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 33MWh generated, long-term average 2.6 Os.Not exactly back from my break, but dipping in and out of the forum.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!1 -
Sorry for the newbie mistake. A google search finds the CEO address quite easily. Or have I just made another newbie mistake by stating the bleedin' obvious? ;-)0
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