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bt line rental saver
I have complained to bt about the price increase applied to the line rental I have already paid for . They closed the complaint before it was confirmed but on the phone said they were unwilling to do anything about it. It seems BT have accepted being in the wrong so why are they not prepared to do the decent thing and make…
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Virgin media.Future rises on new contracts
My current 27 pound broad band package that was renewed last Novemver is going to increase by 9.50. A 13 percent rise would have been bad enough but this is over 30 percent but seems they do it on package price not what the price you pay is. How can they justify that I have been upgraded free due to bad service then…
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Is this a scam
Yesterday I cancelled my BT landline and it will disconnect in 30 days time on 11th April.Yesterday afternoon I received the following email from Sky, it looks genuine and uses my Christian name saying my Sky broadband service will stop on 11th April.Obviously I am worried sick about this but don't want to phone that…
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Drop in Broadband Speeds on offer
Been searching for some new deals recently with broadband providers as I am considering moving from BT. I've been doing that on and off actually for a couple of months and always the fastest speeds available to me were about 55 - 59mbps, that's what the providers always said I could expect to get on average. Just done some…
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Which broadband service provider?
Hi there, After renovating my house, I'm looking to install broadband for the first time, and I'm finding the options overwhelming. I live alone, and work from home full-time (9-5, Monday to Friday, occasionally on the weekend). Apart from that, I would say I use the internet moderately - I mostly watch stuff on YouTube. I…
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Inconsistent broadband speed availability
Hi I'm possibly looking to change broadband suppliers. Over the past few weeks I've been to a few well-known websites including BT and Plusnet. They ask me for my postcode, and then they tell you the various packages that they can offer you. Sometimes I'm offered a wide range of packages going from slow (3.5-6mb) to…
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Am I stuck with Virgin Media if I want Broadband?
Any advice on my options - I've been with Virgin Media for 15 years and seriously considering leaving. However I don't have an actual landline 'line' (I have a landline phone run off the virgin media connection as part of a package) and my cable fibre belongs to Virgin Media I assume. Do I have any options with other…
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SSE Broadband Sold to TalkTalk
Just found out SSE Broadband has been sold to TalkTalk in August 2022. Heads up for anyone who didn't know, they never told me and I had terrible service from TalkTalk in the past. I will never sign up with them, so I am looking for another contract.
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Sky BB increase
I have switched to Sky last year and receive an email to say my broadband will be increasing by £4 and I can leave within 30 days. If requests after 30 days then early termination charge will apply. Thats the way I read it. Has anyone else received the email and rang sky to disconnect? Any good offers provided? Also if…
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thinking of leaving Sky
Sky are increasing my Broadband by £3 and it looks like I might be able to cancel mid contract,.So I started looking around and might go to Vodafone as I am also one onf there mobile customers. However I would like to port my number but Vodafone don't seem to be able to port my number. Which is odd as i ported it from them…
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Phone bill is high for ringing the doctor on a landline number with an area code.
I'm on Talk Talk for my wifi and broadband and its costing a fortune to call the doctors. Why is it so expensive to call the doctors? They are literally down the road from me and the area code is the same as mine. I've tried changing my bill with TalkTalk but it's still a fortune ,infact it's even worse then the last bill…
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Gigabit Broadband Voucher Scheme- FTTPconnection charges
I have taken advantage of a local Gigabit Broadband Voucher Scheme and managed, through this to, eventually get a fibre connection to my rural home which is great. My concern involves a connection fee which my ISP (Vodafone) now wants to charge me. This is, about, a not inconsiderable £150. My concerns have been raised…
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MSE News: Broadband price hikes of up to 15% expected in April – what we know so far
Millions of BT, EE, Plusnet, Shell, TalkTalk, Three and Vodafone broadband customers are expected to be hit with price hikes of up to 15% this spring, on the back of a sharp increase in the cost of living – though the exact figures are yet to be confirmed. We've a handy table on what's likely to happen and who will be…
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ALEXA command -change of name
Hi, bought a new smart bulb,make TCP all set up, but Alexa will only respond to "bulb" yes I've changed it to light in the app, but no difference. Anyone? Ta.
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Which broadband to go to...?
I need advice for moving broadband. Currently paying £20 a month - on 200MB download. Virgin are increasing their price on 11th of next month - going to increase to £27 (lasting until August). They sent an email saying I can leave. I called today and they gave an amazing new offer of £35, then they offered £28. This was…
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Virgin media have lied to me
I spoke with Virgin Media via whats app and the following happened. For information I am out of contract currently. 1 Came to light I am paying more than the standard out of contract price and so I have made a complaint as I felt it was unfair I was paying more than the standard price. The adviser also made a complaint on…
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Virgin Media price increases: How are they calculated..... and what does it mean for next year?
Hi all. I've seen a number of posts from Virgin customers being informed that they're facing a price rise of over 20%. I've been notified my bill is to rise by around 28%. I've two questions. First, how is Virgin calculating the increase? I spoke to an agent this evening (not an enlightening experience). She was unable to…
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Broadband/phone switch trouble
Hello! We’re told that switching is supposed to be easy but I thought I’d share the tale of my switch. My contract with Sky came to an end and the broadband and phone line monthly price shot up to £40.50. I didn’t want to pay that so, as my mobile contract was with Plusnet, I phoned them and got a deal for £23.99. They…
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Overhead cables not wanted
I’m fortunate to live in a house with a decent view of the Carneddau mountains in north Wales. The phone lines are all underground so as not to spoil the view. But, with the introduction of full fibre broadband to the area, they’ve installed poles and wires to save money. I’d never noticed how ugly they are until…
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Broadband Service Issues
I have BT broadband and since Sept 2021 I have had issues with the line dropping off and disconnecting. This means we have been unable to receive reliable broadband. I would report it and an engineer would attend. They would get it working again (so that it didn't "dop out") and all would be well again for 4 to 6 weeks,…
