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No longer need a landline phone, help needed !
I am afraid I don’t understand tech terms, so apologize if I don’t make sense here. My home phone is not working, rather than by a new one I am hoping to scrap it, as I don’t use it for calls at all. My dilemma is can I just unplug it ? At the moment it is plugged into the mains and the bt socket by an ADSL filter. Which…
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Vodafone won't end my contact but my internet has never worked properly.
I have been with Vodafone for broadband for about 14 months. My internet drops out constantly and they deny it. I had my 4th BT engineer here yesterday who confirmed no fault on the line. He rang Vodafone in from of me on speakerphone and told them how often it dropped out and gave them times and days. He also told them he…
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Stumped!
Help. Responsible for sorting broadband again for the first time in 10 years. Confidently checked the cheapest providers according to MSE , only to be told my area only offered full fibre broadband. So ££ was more than I expected £36 from BT was mentioned. I just need very basic broadband for Internet browsing and as cheap…
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Cancelling Virgin Broadband- 1 month Notice required
Just received email from Virgin about my 18 month expiring on 8th July. It says I need to give them 30 days notice to end contract ( its jumping from around £24.00PM to £ 54.00 PM ). They'll want to charge me the new rate for the remaining days,as I want to move. Is there anything I can do to stop them charging me the new…
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Shell Energy Broadband - changes to terms and conditions
Hi, looking for help here.. Just received this email below from Shell Energy Broadband about them changing their terms and conditions.. trying to make sense of it! 'We wanted to let you know that from Friday 17 June, we’ll be making some changes to your terms and conditions to reflect new Ofcom regulations, which give you…
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Child tax credits: why is there no broadband discount?
I’d read that you can get broadband deals if you are in receipt of certain benefits. However, it seems this would only apply if you were on universal credit. Am I correct in thinking there’s no reduction if you are still in receipt of the legacy benefits? I had a look at the eligibility for the BT reduced broadband and…
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Quick question
I have given notice to my ISP that when my contract ends early July, I don't want to renew it. They have acknowledged. I don't need any service again until mid/end August so was going to leave it until then b4 shopping around for a new supplier but anyone know if I would I have to pay for phone line connection again if I…
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Virgin Media
I cancelled my account with Virgin Media in December 2021. They told me all would be cancelled by 31st January 2022. My last payment would be February 2022. They asked that I send the equipment back , which i did and have receipts for. All gone by 02/02/22. Tivo box and Hub. I kept getting bills off them, would contact…
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Onestream
Just giving anyone who is thinking of using Onestream(fibre55)as their internet provider. I decided to do this & was given a live date on 27/04/2022 when this date came I emailed the company & asked for an update. I was told there was a problem with the line & Openreach had only just told them at 17:40 the night before &…
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Virgin Fibre- 200MB for £21/m?
Hi. Just checking whether anyone else has got any cheaper offers? Was on 100MB with no Landline or TV for £15/mth as a 12m retention deal. Pretty happy with current service and speed. Just phoned up cancellations and the best ive been offered is 200MB for £21 on an 18m contract.
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How is the CPI increase legal?
I know this happens every year and it's usually the telco providers that are the worst culprits for this. However, if their reasoning is: "|Price rises are never popular, but are sometimes a necessary part of business, if we’re to keep up with the rising costs we face and ensure we can continue to deliver a brilliant…
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BT thinking of swapping
We have been with BT for broadband, landline and hubs and I have sim only mobiles with them. Our contract is due to run out in June so thinking of trying to get a cheaper deal. I pay £7.10 for my mobile and hubs pays for the broadband, landline and his mobile which costs £59.55. We have been perfectly happy with the…
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Vodafone broadband-Does it have UK customer service?
HI, I am considering switching to Vodafone fibre broadband. I appreciate everyone will have different experience but i wanted to ask if Vodafone has UK based customer service or not? Thanks
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BT - automatic upgrade?
Where do I start? BT have automatically upgraded my father to BT Halo or some Fibre service. My father did not request this upgrade, nor does he need it (Just uses the internet for basic purposes). I'm also not even sure if there is fibre in the area. My issues are: 1. The email stated this would start a new 24 month…
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Broadband for 3 months
Hi, I need a broadband package for roughly 3 months - however all contracts are 18 months with heavy termination fees. What are my options?
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Issues with payments when leaving Sky Broadband/talk
I was wondering if anyone else had had issues with payments when leaving Sky Broadband/Talk. On the 24th May I phoned Sky to cancel my broadband/talk contract, so that the last day of service would be the 7th June. I was told on this call that on the 18th June when my direct debit was due they would refund the money that…
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Trouble keeping landline number
I am coming to the end of my current broadband deal with Virgin Media. Not one of the new providers I'm looking to move to (TalkTalk, Vodafone, Plusnet, Now) says that I can keep my existing landline number. Staggered at this as we've had the same number for over 18 years and have switched provider in the past (including…
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Bill increase despite fixed contract
In Mar 21 I renewed my Plusnet broadband/phone contract over the phone @ £24.99 until Sep 22 (18 months). I specifically qualified that the bill would not increase during the 18 months and be £24.99 until Sep 22 and this was agreed by the Plusnet operator. Note: I have been with Plusnet for several years now and not had…
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Shell broadband scam
Has anyone else recently signed up to shell energy broadband ? I fully understand that my first bill would be higher as there are a couple of days outside the first billing period. I know this as I looked at their "why your first bill may be higher". I accept that, although find it strange you can't pick your activation…