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Problems with moving from BT to Sky
My father who's 94 is currently paying nearly £100 per month to BT plus £57 a month to sky. Over the weekend we managed to get a really good deal with Sky but that was after we'd agreed a new deal with BT. BT said we had 14 days to change our minds so didn't think it would be a problem. So, we get a call from Sky today…
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Shell Energy Amazon Reward voucher
Hi I'm after some advice I signed up with Shell Broadband as they had a £100 Amazon voucher deal which I was told you'd get sent automatically after a certain amount of time I received an email saying ' thanks for registering for the reward' and asking to click the link to go onto another 3rd party website to make sure '…
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Sky broadband
Hi all, sure this has been asked but can't find much on the search. My current broadband contract with Sky (66mb) ended last week and has jumped from £26pm to £35.50 with a possible rise to £39.50 next month. The cheapest/best deal at my specific address is also with sky at £26pm and £70 cashback for new customers only. As…
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Getting out of Broadband Contract Early
I would like to move my broadband away from BT to another cheaper provider. I am half way through a 2 year contract. I am planning to upgrade to a "new" 2 year contract and then cancel it within the 14 days. Then I can get a new customer offer from an alternate provider. The downside might be that I would be without…
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No broadband available to my address from anyone
Had a problem ordering Sky broadband recently so thought I'd try Now but it came up as unavailable, tried Vodaphone, Openreach, other suppliers and checkers all say not available. I've just moved into the house and there is an Openreach box on the wall and previous owner had a Vodaphone hub. Oddly my neighbours addresses…
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Vodafone broardband
Hi, I’m with Vodafone broardband and recently decided to move to Virgin. I put in the request and then after a couple of days had second thoughts. I’m now in a circle of hell trying to get Vodafone to cancel the cancellation but despite daily emails from them telling how easy it is to reverse the decision if I’ve changed…
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OFCOM: How to FREEZE your Broadband inflation price rise without switching
I was disappointed to see the offers on Broadband today, they all seem to be up-sells to 60mb+ because all lower speed deals are magically priced at the same £19 or thereabouts, well I was not going to do be conned into that. I decided to follow the advice of Cristina Luna-Esteban, Ofcom’s Director of Telecoms Consumer…
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Virgin - Breach of contract with price increase?
I've had the message all Virgin Media customers have had announcing the price hike. Just two months ago I was out of contract and negotiated a new deal for the next 18 months. I agreed a contract with them for a fixed monthly fee for the 18 month period. Now they say pay more, or leave, if you don't like the new terms.…
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Virgin Media Price Increase (Speaking to the correct Department about Cancelling Price Increase)
Virgin Media are increasing my package by £7.00 a month. I just phoned 0345 454 1111 and choose the option "Thinking about Leaving" The person I was talking to was in a call centre in Asia. I told them about my frustration. She said she would look into it for me and put me on hold. After 5 minutes the line went dead. Does…
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Talktalk increase
My Talktalk annual CPI plus increase email's come through - up from £23.50 to £26.84, a cool 14.21%. Still, if the money raised goes towards rolling out full fibre for someone else as the small print suggests, that's all good. Can't wait to get FTTP with someone other than Virgin, but it's looking like a long wait at the…
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Telecoms: EU sees 0.1% increase in bills over 12 months; Portugal registers 1.7%
This headline grabbed my attention and made me realise how we are being ripped off in UK, especially with these inflation +4.9% clauses. Some of the same companies also (Vodafone). https://www.portugalresident.com/portugals-telecoms-charges-storm-ahead-of-rest-of-europe/
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broadband
I was recently told that if you claim for disability living allowance you could get a reduction in the price you pay for broadband, does anyone know if this is correct
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money saving ?
I have been told people claiming disability living can get a reduction on their broadband deals is this correct.
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Was I misled or was it my mistake - cancelling with TalkTalk
We moved address recently, after our TalkTalk contract had already expired. I spoke to someone on the live chat, who recommended I speak to the loyalty team on the phone, but said as I am out of contract, I didn't have to, and I could cancel my direct debit. We've been out of contract since January, and stopped using our…
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Virgin media essential tarrif but no phone?
Hi I've had a headache of a day can anyone help? I have fibre, phone line and anytime calls with virgin. As you know price increase is coming. Seeing as I'm on universal credit I asked if I could change my fibre plan to essentials tariff and keep phone line rental and anytime calls. They told me all their essential tariffs…
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to Legal Eagles out there can you advise
Good morning to all, I did a U-Switch broadband deal with Pop-telecom. I have the salesman's transcript with the relevant bit here... 3:41 PM Markus,
the 18month contract, that is fixed correct, no unexpected price rises along
the way, plus the unlimited calls Markus - Sales Support Agent 3:41 PM Guaranteed
no price rise,…
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Renewing broadband prior to April 2023 price rises
Hello MSE community, I am coming to the end of my first broadband contract and I am looking to change to a cheaper deal. I have a 2 year deal with Vodafone that ends on 01/04/2023. I currently pay £24.05 per month with Vodafone (but I am aware this will probably significantly increase when my contract ends). The best on…
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Community Fibre - dodgy? good?
I live in inner London and we do not have BT Openreach fibre internet in our street, unbelievably. The telephone infrastructure is ancient and everyone complains. I have had endless problems for years with my broadband dropping out, going slow etc. I've been with Plusnet for 12 years and they have been good with trying to…
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Utterly confused about broadband
If I switch to another provider, will I lose my handsets and router? Why am I paying for a landline with BT when apparently I don’t need one. If I cancel the landline, will I lose my landline number. I am absolutely bewildered and befuddled by the complexities of all this. Is there a technical forum that will explain it…
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Made to have Full Fibre Broadband
BT Broadband Package up for renewel. We've had no problems but seem to be paying a fair bit with TV added (basic) & monthly unlimited landline usage payment (which we need to keep). On contacting to see what they can do for me, I am informed that to stay on the Fibre Halo 3 I would have to pay £3 per month more. No extra…
