fibre broadband

Please be aware that if you upgrade to full fibre broadband you might lose your landline and phone number. I have just upgraded with plusnet (BT in disguise) and they have switched off the landline as they do not supply VOIP (voice over internet protocol) they tell me. Unfortunately, they didn't tell me that when they signed me up for it. If you need a landline, if only for the odd incoming calls from an elderley relative, ask the question before you commit. I am not a happy bunny.

Comments

  • iniltous
    iniltous Posts: 2,981
    Name Dropper First Anniversary Combo Breaker First Post
    Forumite
    edited 8 February at 3:01PM
    How did you upgrade online or by phone  ?,
    TBH , the website makes it pretty clear that they don’t offer ‘landline’ service on FTTP , they ‘sell’ this removal as a good thing , ‘no line rental charges ‘ , and as there is no forced migration yet , if the phone was important, you could have stayed on whatever your were on previously ( FTTC or ADSL ) on an out of contract basis , there have even been a few comments where PN customers have managed to renew a deal and stay on FTTC even though strictly speaking if FTTP is available any re contracting should include moving to FTTP  , so if you have lost your landline ( phone  number ) TBH , it’s quite well known thing with Plusnet 
  • mebu60
    mebu60 Posts: 805
    First Post First Anniversary Name Dropper
    Forumite

    Ask them to demonstrate when you confirmed? See below.

    Plusnet Full Fibre is a broadband only package, so you don't need a phone line. This means you can save on line rental.

    What this means if you're a Plusnet customer

    When you upgrade your package to Full Fibre you'll need to confirm that you're happy to lose your landline. We'll then take care of everything and disconnect your home phone as part of your Full Fibre installation.

    It's important to know that losing your landline will mean any medical services or alarms connected to your phone will also stop working. This includes medical pendants and fall alarms.
    We'd advise speaking to your supplier or manufacturer about these before choosing a Full Fibre package.

    Want to keep your landline? No problem, you can choose a great renewal or upgrade deal on our broadband and faster fibre packages which use a phone line.

    Sign in to see your current deals.

    What this means for new customers

    When you sign up you'll just need to let us know what you want to do with your phone line:

    If you don't want to keep it we'll take care of everything and disconnect your phone when you switch to us. This will means you'll lose your landline number and any medical services or personal alarms connected to your phone will also stop working. We'd advise speaking to your supplier or manufacturer about these before choosing a Full Fibre package.

    If you want to keep your home phone line you'll need to arrange this with your current landline provider. Your phone service will be completely separate from your Plusnet Full Fibre package.

  • Clive_Woody
    Clive_Woody Posts: 5,845
    Name Dropper First Anniversary Photogenic First Post
    Forumite
    This was one of the key reasons for not switching to them, we still use our landline as mobile alone would not work. They sell it as a big bonus, but for many it's a downgrade (not for all I appreciate).
    "We act as though comfort and luxury are the chief requirements of life, when all that we need to make us happy is something to be enthusiastic about” – Albert Einstein
  • Rob5342
    Rob5342 Posts: 1,357
    First Post First Anniversary Name Dropper
    Forumite
    This is quite common with FTTP, lots of people (maybe most people) have no need for a home phone these days..We have FTTP with no phone and use our mobiles for all calls.

    I don't know when you signed up but if you look at their website now.it.males it very clear that no phone is included.
  • 400ixl
    400ixl Posts: 2,640
    First Anniversary First Post Name Dropper
    Forumite
    This was one of the key reasons for not switching to them, we still use our landline as mobile alone would not work. They sell it as a big bonus, but for many it's a downgrade (not for all I appreciate).
    Most modern phones and decent Mobile suppliers do calls / texts over wifi now, so effectively exactly the same as digital voice / voip so it is pretty much the same, so mobile would work.

    Plusnet are pretty clear they do not provide digital voice so not sure how the OP missed they they don't. Would be good to know the detail so others don't also miss it.

    They are allowing any FTTC users with landlines to move to EE/BT with no early exit penalties if their exchange becomes FTTP enabled and the customer wants to upgrade to FTTP. Not the open market, but better than a lock in.
  • Rich1976
    Rich1976 Posts: 484
    Name Dropper First Post First Anniversary Combo Breaker
    Forumite
    We’ve just upgraded to full fibre having not used the landline since who knows when. All completed within the space of 3 weeks including 2 and a bit weeks for Open reach to come and dig a hole and then for the connection.

    All in all no issues at all.
  • tghe-retford
    tghe-retford Posts: 972
    Name Dropper First Post First Anniversary Photogenic
    Forumite
    I knew of the pitfall of losing my landline number. No big loss, as it was never used and I only had it because it was cheaper to have a phone line and broadband compared to line rental only and separate broadband that I used to have back in the 2010s. I call and receive calls on a mobile.

    But yes, there needs to be more communication regarding the closure of the copper network and the need to switch over to VOIP for phone calls which I didn't see much of but thankfully I knew about being technically minded.

    There is a second pitfall coming. Now we're seeing the introduction of full fibre products that go past 1Gbps. The problem is going to be that the vast majority of devices cap out at 1Gbps (1GbE) for their connections, potentially cables too. So someone is going to order, for example, 2Gbps Internet, test their speed on a speed tester and potentially only getting 1Gbps at best at any time. Cue phone calls from consumers who don't know about the limitations of their devices/cables/network and complain that they're not getting the service they've paid for. There's a big jump in price for network devices that support 2.5GbE. 5GbE and 10GbE is well out the price range of the average person. And virtually everything on the market, including modern gaming laptops that cost thousands, only support 1GbE.

    Communication is key for consumer trust. Which is ironic considering we're discussing telecommunication companies whose business is communication!
  • danco
    danco Posts: 140
    First Anniversary First Post Name Dropper
    Forumite
    I wonder about giving up my landline. But I reckon so many people know that number, including hospitals and other medical services that it is worth the £2 a month to keep it.
Meet your Ambassadors

Categories

  • All Categories
  • 341.7K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449.2K Spending & Discounts
  • 233.9K Work, Benefits & Business
  • 606K Mortgages, Homes & Bills
  • 172.5K Life & Family
  • 246.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards