-
money saving ?
I have been told people claiming disability living can get a reduction on their broadband deals is this correct.
-
Was I misled or was it my mistake - cancelling with TalkTalk
We moved address recently, after our TalkTalk contract had already expired. I spoke to someone on the live chat, who recommended I speak to the loyalty team on the phone, but said as I am out of contract, I didn't have to, and I could cancel my direct debit. We've been out of contract since January, and stopped using our…
-
Virgin media essential tarrif but no phone?
Hi I've had a headache of a day can anyone help? I have fibre, phone line and anytime calls with virgin. As you know price increase is coming. Seeing as I'm on universal credit I asked if I could change my fibre plan to essentials tariff and keep phone line rental and anytime calls. They told me all their essential tariffs…
-
to Legal Eagles out there can you advise
Good morning to all, I did a U-Switch broadband deal with Pop-telecom. I have the salesman's transcript with the relevant bit here... 3:41 PM Markus,
the 18month contract, that is fixed correct, no unexpected price rises along
the way, plus the unlimited calls Markus - Sales Support Agent 3:41 PM Guaranteed
no price rise,…
-
Renewing broadband prior to April 2023 price rises
Hello MSE community, I am coming to the end of my first broadband contract and I am looking to change to a cheaper deal. I have a 2 year deal with Vodafone that ends on 01/04/2023. I currently pay £24.05 per month with Vodafone (but I am aware this will probably significantly increase when my contract ends). The best on…
-
Community Fibre - dodgy? good?
I live in inner London and we do not have BT Openreach fibre internet in our street, unbelievably. The telephone infrastructure is ancient and everyone complains. I have had endless problems for years with my broadband dropping out, going slow etc. I've been with Plusnet for 12 years and they have been good with trying to…
-
Utterly confused about broadband
If I switch to another provider, will I lose my handsets and router? Why am I paying for a landline with BT when apparently I don’t need one. If I cancel the landline, will I lose my landline number. I am absolutely bewildered and befuddled by the complexities of all this. Is there a technical forum that will explain it…
-
Made to have Full Fibre Broadband
BT Broadband Package up for renewel. We've had no problems but seem to be paying a fair bit with TV added (basic) & monthly unlimited landline usage payment (which we need to keep). On contacting to see what they can do for me, I am informed that to stay on the Fibre Halo 3 I would have to pay £3 per month more. No extra…
-
Talk Talk price increase
Anyone else been hit with a price increase from Talk Talk today? The time and effort I spent last month negotiating a new 18 month broadband deal, that I was happy with, has now been negated a month later, by a £2.98 a month increase. Which is all in line with my terms & conditions. Comes across as one big rip-off, and…
-
Fraudulant BT price hike?
Just had a letter from BT to my frail 94 year old Mum. It details the new price hike of 14.4% but erroneously applied it to her pre-paid line rental saver, making the hike about 30%. It took about 3 hours on the phone to BT and conversations with several clueless people to try to correct this. Have raised a serious…
-
Backup to BT broadband
We currently have BT broadband Fibre 2 in our home - full fibre not available in this area. A few months ago, there was some network outage (in our local area) which meant that Openreach had to undertake some emergency repairs. It took several hours for the issue to be fixed. Going to libraries etc is not really helpful…
-
Stick with virgin or move to city fibre?
As many others have had received the £7 increase notification for virgin media. Currently pay £24 for 100mb. Started to look at the other full fibre options and Vodafone can offer me £32 for 950mb or £26 for 500mb. rang virgin to cancel and they talked me into staying and have increased our speed to 500mb for £30 a month.…
-
New build house - new line?
Got a new build house that has no connection. The developers has put piping down for the cable to be pulled through to the house. I ordered Virgin Media as I need the speeds but its taking forever. Looking for the cheapest solution for Broadband in the meantime. 4G/5G is a no-go because the signal isn't good enough. I…
-
When to Take Out a New Broadband Contract
Hello All, I am trying to understand WHEN the optimal time to take out a new broadband contract before an existing contract comes to an end. Optimal means best for the pocket i.e. * No time / minimal time double paying for two contracts paying * No early exit fees * No/minimal time out of contract paying a higher rate. I…
-
Virgin Media - Price Increase - More than 50% - Retention Deals ?
A family member is currently paying £13.83 with Virgin Media for 125Mbps Broadband only service but received the price notification letter stating that this will be going up by £7.00 (an over 50% increase). Before they try and put in their cancellation request, what price have people been managing get for such a service ?…
-
End of contract with bt
phoned up bt at end of contract in 2 week was offered full fibre 100 £10 anytime calls £8 + line rental and a£50 gift card 24 months contract at present I am on fibre 2 +telephone calls and line rental for £14.11 which is going up on 1April by£4.90 he said if I take out contract now there will be no price rise this year…
-
Expired Contract?
Hi morning everyone. I'm with BT broadband my contract expired in Feb and the price increase by £6 per month. Obviously the cpi increase comes in April whihc is another 5 or 6pounds again. My question is should I look to switch now to a new provider or wait it out until after 1st April to allow the offers/prices to settle?…
-
BT Essentials Broadband
Mum is upgrading her TV and we are looking to paying for her to have broadband in the hope she can have a smart TV and access more channels and opportunity to catch up and download. Several years back BT said the speed offered then would not be consistent with downloading as too slow and might take hours etc. Now it…
-
Virgin price increase
I have just had a letter from Virgin Media regarding a price increse to my contract. My contract is for 18 months, of which only 12 months has been used, 6 months left to run. I had arranged to leave Virgin before this contract, but was persuaded to stay. They offered to lower my bill (£104 a month) to £27 a month for the…
-
Virgin Media - No Account Access (Absolute NIghtmare!)
Hello, Last year sometime I lost my password for Virgin Media and was locked out of my account. I've been trying to get a password reset link sent to my email address ever since! It sends but constantly says 'link expired' when it comes through - even if it arrives straight away. So, I tried phoning them only to be told by…
