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Fibre not fibre
hi, thought i'd share some recent learning on fibre broadband - folk may already know this but was news to me In last few months had loads of problems with our talk talk 'fibre' broadband - frequent disconnections and downtime - long story short ended up terminating talk talk contract and am switching to sky Open reach…
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Broadband and moving house
I’m moving to a new rented flat and I’ve just found out that my broadband provider Shell Energy can’t provide the same broadband package in the new flat (Superfast Fibre), instead they can only provide the much more expensive one (Full Fibre). I’m mid contract - didn’t choose to move, landlord sold my flat and I’m lucky to…
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Plusnet bills gone up by 10% more than advised rise - what have I missed
As title says. I'd expected my bill's to go up by 14.4% from today as per plusnet websites etc in line with annual inflation rise plus CPI. Have just been in both mine and my mother's account and the actual increase is 24.4%. What have I missed, anyone else with plusnet who knows where the additional 10% has come from?
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SAVINGS
Continuous BLESSINGS Martin to you & your team. I've followed your advice & have reduced my VIRGINMEDIA CHARGES, by £33 per mth.
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social tariffs and pension credit
My partner is struggling to find a provider. He gets some pension credit. Each provider he's found asks for the address, gets a form filled in, then says he's not eligible because it's the wrong area (so why not reject it at the start), or that he doesn't get enough pension credit. Any ideas?
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Virgin Media price hike woes
I renewed my contract with Virgin Media last year because I agreed to a suitable price plan through getting loyalty discounts and another discount which brought it to an affordable price for me. I was told that the loyalty discounts will end in 2024 when my current contract ends. Unfortunately, I received a letter from…
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Moving over to FTTP full fibre broadband - keeping landline number for incoming calls only
I'm thinking of moving our broadband from ADSL over a BT line over to a FTTP full fibre to the premises internet provider via CityFibre's network, which is now up and running in our area. I would like to keep our existing landline number and I know this can be ported over to the new internet provider. But I only really…
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Internet Speed????
Hello, I am sure this has been asked before, but am wondering if someone can advise on internet speeds I currently have a broadband only package with Virgin, who are increasing it to £32.00 a month (currently paying £28.00) The current fibre broadband is M125 and will be increasing to M250. Now I think M is the same as…
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TalkTalk (Talk Talk) Have Completely Messed Up and I Need Advice about VOIP or similar Phone Options
Hi, I
have just got a new TalkTalk account. But TalkTalk
have screwed up my order which was meant to include phone calls, which TalkTalk
did not supply. So I
am now unable to make or receive any phone calls. TalkTalk
says I need to cancel the account and get a new account with their own VOIP (which
I did in the first place…
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Plusnet contract ending, house move in couple months..
Hi all, Received email from Plusnet - BB contract ending 26 April, and then price will go from 21.50 to 46.17 . They can offer me an 18 month contract @ 21.99, but i am in process of moving house, hopefully completion will be early June. So i dont want to get stuck in another contract prior to house move ( unless they can…
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Vodaphone Fibre, inflation increase doesn't seem right?
I signed up at £24pm for 2 years. Contract says: "Future charges: Each April your monthly plan charge will increase by the consumer prices index (CPI) rate published by the Office for National Statistics in January plus an additional 3.9%." ONS says:"CPI inflation was 10.1% in January 2023" The latest bill shows the new…
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Sky Broadaband Price discrepancy V's MSE offer
Just compared some broadband prices on MSE and there's an online exclusive (that also comes up on other comparison sites) for Sky Superfast Broadand at £26 a month, this is advertised as on offer until 13th April...however when I click through and get to the Sky side it offers the package at £30 a month? I'm aware…
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2 years Home Broadband with Vodafone price increase in April 2023.
I had my Vodafone broadband for 2 years contract since January 2022 for paying £20.50. However, I received the bill today, saying my April 2023 bill is £23.45 instead of £20.50. is there any problem with it?
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Talk Talk issues
hi, our talk talk broadband has been incredibly inconsistent, droppping for hours at a time. We logged each issue with 'technical support' have apparently had the issue resolved numeroustimes only for it to reoccur days later talk talk customer support is awful; the online account barely works - cant view bills or anything…
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new provider, new line?
i am trying to sign up for a new broadband/phone line contract but they say i need a new line. there is nothing wrong with our line, why should we pay for a new one?is this normal? It's bad enough having a router we don't need (£6) but why a new line (£60)?
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Virgin Media Cancellation
Hi, I tried to renegotiate my contract as a result of the 1st May 2023 increase. My contract is up in Nov 23. . I am not very good at these things and I accepted a £6 discount which effectively cancels out the £6 a month price hike. Have now realised that I could leave Virgin and go to Vodafone for a far better deal. My…
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EE Full Fibre Broadband - More Expensive
So how do we find out when an area is going to be switched to full fibre?! Despite being sent an email from EE today telling me I was out of contract and could switch to a lower payment from £29.69 to £26.00 a month. I attempted to upgrade my account online which didn't work, flashing up a notice that it was a fault their…
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Switching from VM to VM
Hi, I used to be with VM until June 22, did not extend my contract and instead my partner then took out a new package which was cheaper and we continued with VM that way. We pay £28pm for M250 broadband only (deal included £50 cashback and a £100 Amazon gift card). I have now received a letter from VM saying that my price…
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How can I increase my internet speeds on my laptop and mobile.?
I have a HP 15 bw-069na laptop and a Samsung Galaxy A12 mobile connected wirelessly to my Virgin Media Hub 3. My ethernet connected speed when I run an internet speed test on my desktop is in excess of 130 Mbs but it is only 45 Mbs on my laptop and 30 Mbs on my Samsung Galaxy A12 mobile. How can I increase my internet…
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Cancelling Fibre To The Cabinet to try 5g Mobile Router
I like the idea of using a 5g router to replace my current provider. I would like to cancel my current contract when it ends and switch to a 5g router using a monthly contract sim. If it doesn't work out I would need to return to a new fibre contract at a later date. Will I still be able to take advantage of the current…
