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Internet on benefits
Good morning, my wife contacted Vida phone about getting our bill reduced as we are on benefits, we got told by vodafone that due to us signing the contract and not letting them know we was claiming benefits (which we didn’t know we had to) we cannot reduce our bill. We also said that we could leave our contract without…
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Does City Fibre use Openreach connections?
I am in the process
of transferring from TalkTalk Fibre 65 to Vodafone Full Fibre 100. The TT FTTP
was installed by Openreach but now I’ve been notified that City Fibre will carry
out the VF installation. Will this require another cable into my property with more
internal/external boxes or will they utilise the existing…
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Plusnet -worth a haggle
I have been with plusnet for 3+ years and have never paid more than 19.99 for line rental and broadband. Some months I have received FREE due to loss of service, bad connection and they have even paid for a signal booster. When I came out of contract with them I did find myself paying their roll on roll off fees but after…
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17 years old, living in shared house and no internet .. how do we move forward ?
Hi there my 17 year old daughter has moved into a semi independent flat which is part of a house with 2 flats inside. She currently has EE with unlimited data which I had hoped would work out for her but the signal is poor perhaps one or 2 5G bars. I want to get her an internet package but as you know she’s not old enough…
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BT broadband contract
hi all i was wondering if there is any advice on how to leave bt early. As they wont lower my bill even thought i have told them in cant afford what we pay. The contract doesnt end till november 2024 so its a long time away but i have been with them for nearly 5 years.
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Onestream "Assured" - automatically added maintenance service?
WARNING to all Onestream customers! I was auto-enrolled into their enhanced maintenance package called "Onestream Assured". I was informed by a single email entitled "Free Trial Activated!". In all of my many years of being a professional software engineer, the last 5 of which have been working from home full time, I have…
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Saving on boosting my WiFi signal
I was with BT on their broadband complete service. This meant I paid them £5 extra a month to have a disc that boosted my WiFi signal. I was paying nearly £80 per month to BT. When my 24 month contract expired I went to them to see if they could give me a deal. First they wanted to carry on charging me nearly £80 per…
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Two broadband lines, different speeds
Hi I have a two broadband lines into the house, a domestic one that achieves about 25Mb/s and is the original phone line. This is with Vodafone, but I've had other suppliers and the speeds has been the same. For the last year or so I have had a second line that was installed by work. It is a TalkTalk business line and it…
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Switching to Virgin Media Social Tariff Nightmare
I'm a long standing Broadband only customer with Virgin and recently applied and was accepted for the Essential Broadband Plus Social Tariff package priced at £20 per month. However it's become a nightmare that Virgin don't, won't or can't sort out. My new contract seems to be a mix of 2 packages (Broadband Essential Plus…
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No broadband for 8 days
I have just got my broadband/phoneline back working after 8 days . It was stated that Open Reach needed council permission to dig the road/footpath up so all this was taking extra time Although no general broadband outage was ever present .......so it sounded like a story ? I doubted they ever needed council permission for…
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How does broadband subscription fee work?
Vodafone also provides Full Fibre broadband in my area via new infrastructure developed by CityFibre. Since there were a few months until the end of my Virgin contract, I decided to wait, but as I checked, the price of Vodafone increases every month: February £30 March £35 April £45 May £46 What is going on? What is the…
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TalkTalk upload speed on Fibre 65
My guaranteed upload speed is 6.22 Mbps but I can't get more than 5Mbps on any of my devices. Even when I only have one device connected and it is a wired connection directly into the router. TalkTalk tell me that I am getting an upload speed of 12.1Mbps. That seems to be a huge discrepancy and I don't understand why.
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Vodafone 24 month deals expiring May 4 and 8 have price hike
Followed the links to the Vodafone deal - 24 months at £24 less £115 gift card giving a monthly cost of £19.21 BUT There's a price hike after 12 months that busts the offer - any ideas? Deal ends 4/5/23
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WiFi hotspots using 3G/4G
Hi Recently went to US and purchased a Lycamobile SIM OK for voice but struggled to get a decent data connection though which hampered using Google maps for navigation. Been looking at portable WiFi hotspots like the ones sold by GlocalMe. As a Tescomobile user we're about to lose roaming in the EU. The hotspots seem to…
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Combined mobile and home broadband deals. £20 per month ?
Isn't it about time if it isn't happening already ? I don't know if it has but it should. I can buy unlimited mobile data and tether my pc and other devices. I can buy home broadband and connect my phone and the rest but can't go anywhere. So why don't I just get unlimited mobile and be done with it ? Because I then need…
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Plusnet Full Fibre
Ive agreed to take out the aboves 75mbps (average download speed) with no phoneline for £25 per month on a 2 year contract. Ive seen an online "exclusive" Sky FTTC offer for the same price for an average download speed of 59mbps with no setup fees. Its an 18 month contract plus a £60 voucher. Im tempted to cancel Plusnet…
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Out of contract with talktalk
I'm on fibre 65 with talktalk...live alone on a tower block...my broadband and phone is now 50 pound a month(hardly use phone) renewal section offers 30 a month for 2 years...but some how you always pay more more....what should I be paying, are there better deals out there...going to have a look at comparison…
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Virgin Media opened an O2 account in my name without my consent or knowledge
I'm a VM Braodband only customer, and recently received a notifcation that my bill would be increasing by £8 a month from May. On Monday 17th, I called VM and said I'll like to see if they could do anything about the price. The advisor immediately said, yes, no problem and infact she could even bring the overall price down…
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Contract Cancellation Eligibility Checker?
Wondered if anyone could perhaps help my family and I out? One of us recall seeing a tool that supposedly checked for you if you were able to end your broadband contract early if a certain criteria had been met, but couldn't remember the name for it. Where might we go to take advantage and hopefully benefit from such tool?…
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How best to escalate delayed EE Broadband installation
Please, does anyone have advice on the most effective way to expidite a very long-running EE broadband installation? We walked into an EE shop in Feb 2020 and ordered a broadband line. This requires a phone cable to be strung from a nearby pole to our house, and a master socket fitted. The router was delivered months ago.…
