Virgin Fibre April increase

OrbitHeadache

When I renewed my contract last year I asked about the April increase for this year and the adviser said even though I will not be able to leave my contract due to the price increase I should call them anyway and they might be able to do something

I called a few days to ask if the April increase could be waived due to my personal circumstances ( I know legally they increase the price and I cannot leave the contract but I thought  worth a go) the lady said it has not been applied yet so there is nothing to waive.

She suggested calling back in a few weeks but could not give me a definite date when the price increase would be announced.

Should we have not been informed by now about any increase in April?

oldernonethewiser

OrbitHeadache said:

When I renewed my contract last year I asked about the April increase for this year and the adviser said even though I will not be able to leave my contract due to the price increase I should call them anyway and they might be able to do something

I called a few days to ask if the April increase could be waived due to my personal circumstances ( I know legally they increase the price and I cannot leave the contract but I thought  worth a go) the lady said it has not been applied yet so there is nothing to waive.

She suggested calling back in a few weeks but could not give me a definite date when the price increase would be announced.

Should we have not been informed by now about any increase in April?

Not necessarily but you will be at some point.

https://www.virginmedia.com/help/prices

I have yet to hear from my BB provider but got an email from o2 about the increase on my SIM cost.

Geranium44

OrbitHeadache said:

When I renewed my contract last year I asked about the April increase for this year and the adviser said even though I will not be able to leave my contract due to the price increase I should call them anyway and they might be able to do something

I called a few days to ask if the April increase could be waived due to my personal circumstances ( I know legally they increase the price and I cannot leave the contract but I thought  worth a go) the lady said it has not been applied yet so there is nothing to waive.

She suggested calling back in a few weeks but could not give me a definite date when the price increase would be announced.

Should we have not been informed by now about any increase in April?

I was promised the April 2024 RPI price increase would be cancelled when I took out a new contract in July 2023. I took the July 2023 agents name who told me to call in 2024 when the RPI letter arrived. It did today so I spent 30 mins trying to resolve this as there’s was no record on the system. However VM agreed to a rolling monthly credit of £9 to my account as I had the 2023 agents name which was confirmed as correct today. In summary everyone has to pay the 8.8% increase but I’ve successfully got a monthly credit until the 2025 contract end. 

VM won’t confirm anything by email but they can make a note on the system and be sure to take the agent AND his / her line manager’s name. 

hinckleyfox

I had the exact thing happen to me!!

I renewed my contract in October 2023 and was told by the VM adviser to call back at the end of February to have the 8.8% April increase removed. I called today and was told there was no record of this! They offered me a new discounted deal for 18 months which was £30 more than the new increased monthly charge!!!!!!! 🤯

OrbitHeadache

Update.

I have talked to Virgin via WhatsApp and they are refusing to budge.

So from April I will be paying £27.50pm for 350mb fibre.

Still not a bad price I suppose and my contract ends Feb 25 so can barter again