Onestream Broadband - renting their router seems to be mandatory!

lad22

Anyone else had this problem? It doesn't give you the option not to click on it, and it's £5.95 per month!

Peter999_2

Onestream seem to be the Ryan Air of broadband providers.   They charge for the router, anti-virus, help and support (another £4.95).

Just don't go with them, there are plenty of providers.

iniltous

Pretty sure I read a post from a Onestream customer , the option to buy your own router is available, either from them or from a third party , they will provide the logon credentials etc if you supply your own , but as stated , to make the headline price appear ‘cheap’ , things that other providers include in the price are extra, once you add these on , chances are they don’t look quite so good , but TBH that other poster still signed up after realising that’s this company’s MO ( modus operandi ) , to look really cheap , 

jbrassy

It is not mandatory to rent a router from Onestream. I know this because I am with Onestream and opted out of renting a router from them. 

I use the TP-Link TD-W9970 N300 which I bought from Argos for £29. 

Cancel the Mcafee antivirus straight away and you do not need to pay for help and support. 

lad22

jbrassy said:

It is not mandatory to rent a router from Onestream. I know this because I am with Onestream and opted out of renting a router from them. 

I use the TP-Link TD-W9970 N300 which I bought from Argos for £29. 

Cancel the Mcafee antivirus straight away and you do not need to pay for help and support. 

But how did you manage to avoid it? Online when signing up there's no option to refuse it...

lad22

Peter999_2 said:

Onestream seem to be the Ryan Air of broadband providers.   They charge for the router, anti-virus, help and support (another £4.95).

Just don't go with them, there are plenty of providers.

I tried to go with vodacom, but the website keeps changing the postcode I type in, and then saying it can't supply! Infuriating. And if I call, I lose the cashback you get when ordering online.

jbrassy

lad22 said:

jbrassy said:

It is not mandatory to rent a router from Onestream. I know this because I am with Onestream and opted out of renting a router from them. 

I use the TP-Link TD-W9970 N300 which I bought from Argos for £29. 

Cancel the Mcafee antivirus straight away and you do not need to pay for help and support. 

But how did you manage to avoid it? Online when signing up there's no option to refuse it...

I can't remember to be honest as I signed up several months ago. There is definitely a way to opt out though.

mikrt

I signed up a few days ago. The option to use your own router was there then. I was on here asking for info on which one to buy, I bought https://www.tp-link.com/uk/service-provider/dsl-router/archer-vr2800/ last night.

I checked just now, the option is there, "Continue without a router" Bottom right of screen.


https://onestream.co.uk/broadband/router

https://onestream.co.uk/support/technical/a-guide-to-choosing-your-own-router?currentStep=question

mikrt

Just a thought, Maybe it depends which of their speed/products you're purchasing?? I'm getting Onestream Fibre 80.

Regarding the other issues, I chatted to them yesterday morning, telling them to cancel subscriptions to McAfee & Assured, and was told to cancel it in my account online.

The option/s aren't there, when I told them that, was told options won't be there until services are live.

So, I've set up a reminder in my calendar for 24 hours after.

jbrassy

I'm on the Fibre 80 package and use the router I mentioned above. This is exactly the same as Onestream's "Standard" router. It's a very basic router, but I don't really care as it's plugged into my eero mesh router. 

The basic requirement for the router is that it must have a DSL port.

joolsbfd

i am just trying to navigate onestream. it did look an option to me to continue without a router. more useful maybe is to know that i didn't go trhough with the order and they callled me today and gave me the price with router included so i'd wait for that call. HOwever, i have also just come on here for experiences as i'm now in a queue waiting to challenge their email which confirms a contract price that is different to one disussed on phone .. so i'm not quite convinced i should go through with them. Oh for more options but i think they all seem to be cowboys.. and i don't want to go with virign. i dont have many options in devon.