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FTTP
Hi I was wonder if any body can help me. My broadband provider is County broadband and its fibre to the house. My contract has run out and I am thinking of leaving. When I check broadband sites it says we don't have fibre broadband.so they will not offer any deals. Can anybody help a I am A bit of a luddite.
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What do I need to move to Full Fibre Broadband from Virgin Media?
So I want to move from Virgin media to a Full Fibre Broadband provider. At the moment I have a coax cable coming into the house and hooked up to a virgin superhub. I don't have any active phone sockets (they were removed and plastered over when we move in) As I understand it, FFB doesn't use the coax cable. How will it be…
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Now broadband price increase with no notice period
Hi all. I have just seen that Now broadband have charged £23.50 to my credit card this month as opposed to the usual £20. When I have logged into my account I can see that the basic service price is now £38.50pm with a £15 discount as opposed to £35pm with £15 discount. I have checked the ‘Messages’ section under my…
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CommunityFibre vs Hyperoptic
Hello, Both providers are available in my area, the doubt I have is how reliable is Community Fibre. Furthermore few days ago I just browsed on Community Fibre website to check availability, earlier booking appointment available etc. and after 1 minute I received a first call (made the mistake to add all my info in the…
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Now-Broadband 'systems issue' anyone else had this, or can advise please?
My son is moving into his own place. He looked at all the broadband deals and Now-Broadband appeared to be the best deal. He did an online booking for an engineers visit and has just received an email from Now-broadband that Openreach have let them down and the only just told them that they can not visit. The email dis not…
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Vodafone / Giftcloud / Amazon / Broadbandchoices giftcard hassle
This post is to highlight the issues I have had trying to claim an Amazon giftcard I was eligible for when signing up with Vodafone through an MSE offer. * 19 May 2021 - Signed up to Vodafone broadband through MSE. Received email stating: If you have any questions or have not received your voucher 120 days after your…
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Freeview plus using tethered mobile data?
I am considering getting rid of Onestream my broadband & landline provider. Without a landline I would plan to rely on a mobile SIM with a generous data allowance. However, I want to retain the ability to access all the functions on Freeview Plus without a landline, including play on demand, pause, rewind etc. I understand…
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Backwoods Internet
I am moving to a new house in an area which does not have Virgin or cable or a BT line. The current owner has Sky satelite. This is gonna be a whole new world for me and I am not really sure of my options. It currently looks like continue with satelite or 4G/5G? Is Sky the only satelite internet provider?
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Vodafone could/would not provide service
I have been a customer of Vodafone for many
years and arranged again to renew with Vodafone. Vodafone said it was renewed
27 July but we noticed the signal became non-existent in most of the rooms in
the house and for most others the upload was 0.2 to 5 against approx
20 prior to the change. when I reported it and said how…
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4Com BT Upgrade costs
Hi All, need some advice please? We are a small, one office business with four phone lines, through 4Com. They are trying to charge us £500.00 to switch two analogue broadband lines to the SoGea broadband service as BT Openreach are switching off the current network. I understand we have no choice, but this also means we…
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Have angst switching to new broadband/tv provider...
Hi, have just cancelled Sky broadband and tv package and looking at deals...had been with Sky 6yrs and the person on phone couldn't/wouldn't offer any new deals..had been paying 46.50 and next month charges would have been 60.00 plus...have now read small print on a new deal which says increase in Feb 24 -3.9% and then…
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Question re. broadband when moving into new property
A friend of mine has moved house. The house has poor mobile phone coverage on all networks so the guy that's sold them the house has left his Vodafone account & line active at the property for him to use. He wants me to help him move to a different provider and get it sorted but I'm not sure he can do so until the former…
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Will I be put back into contract if I downgrade my landline
Hello I'm currently with BT and not under contract. I have the broadband and call package with them. As well as paying extra for their unlimited minutes to uk landlines and UK mobiles add on. I can remove this unlimited add on when I log into my BT account. Does anyone know if I will be put back into contract if I removed…
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1930s phone wiring?
I am struggling to get decent Broadband speeds (0.28 Mb download) and have had Openreach visit a number of times. They have renewed the wiring from the pole to the outside of the house, ignored the 16m or so of 1930s, cloth-covered wiring inside the house, then connected a 5C box at the phone end of the old wiring. It…
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Advice for ever decreasing broadband speeds
Hi looking for advise... Please 3 times in the last 7 years years our speed has dropped. Every time BT have come and investigated and said, well it is what is, use your speed guarantee to get out of your contract and leave if you don't like it. Latest drop was to 12meg, they have got up to 18 now after 3 visits. When we…
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Virgin Media cancel, and then sign up again as new customer.
Been with VM for many years – basic TiVo box for non-premium
TV channels, M125 Broadband – their slowest download since they started a three
tier ‘choice’ of speeds, and the non-negotiable landline phone which I never
use. A letter arrived, as I am no longer on a contract, saying “We always want
you to be on the best…
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Open Reach say I can have full fibre.
Almost 2 month ago OR installed fibre cables to the top of my pole and almost straight away sent me an e-mail saying I could now have fibre into my home. Hardly any Provider says I can have full fibre. BT will not quote. Those that do are not competitive with my present Provider VM and do not quote for phone only…
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Virgin too expensive now
Three years ago, I lost my job because of the pandemic. I contacted Virgin who reduced my 100 Mb broadband and a phone line for £25 to 50 Mb and no phoneline to £20. I retired a year ago but could still just manage the £20 so stayed with Virgin as I've been with them for many years. A couple of weeks ago, I received an…
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Switch to BT Social tariff. Not an existing customer.
I think my mum in law should be eligible for BT's social tariff. She's currently with Now TV for her phone & broadband on a standard tariff. However, I can't see how to switch from Now TV to the BT one. I've tried various links but they all take me to a page with says it's open to new & existing customers but only tells…
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Question for Virgin Media Broadband customers
Hello, I recently realised that I was paying way over the odds for a basic virgin broadband / tv / phone contract. I am out of contract and paying £82 per month, where the new customer offer for the same package is £31.99 for 18 months and from month 19 it goes up to £65 (which I assume is the current out-of-contract…
