BT email log in

baser999
baser999 Posts: 1,242 Forumite
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edited 22 March 2024 at 9:49AM in Broadband & internet access
Anyone having issues logging on? My mother still has a BT email account and since she’s in a care home we monitor it for spam or the occasional email that comes through. Today however the log in page seems to have changed and won’t accept our password. 

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  • MikeyPGT
    MikeyPGT Posts: 522 Forumite
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    baser999 said:
    Anyone having issues logging on? My mother still has a BT email account and since she’s in a care home we monitor it for spam or the occasional email that comes through. Today however the log in page seems to have changed and won’t accept our password. 
    My login page changed last week and has been working fine until today when it tells me that here is a problem with my account and now comes up with a tiny message saying 'too many requests'. Seems like yet another failed 'upgrade.
    Debt Free Wannabe by 1 December 2027

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  • littleboo
    littleboo Posts: 1,708 Forumite
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    there does seem to be a problem, reports on Downdetector and the BT forums

    https://community.bt.com/t5/Email/Error-when-logging-on-22-march-2024/m-p/2357492#U2357492

  • baser999
    baser999 Posts: 1,242 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 22 March 2024 at 6:01PM
    MikeyPGT said:
    baser999 said:
    Anyone having issues logging on? My mother still has a BT email account and since she’s in a care home we monitor it for spam or the occasional email that comes through. Today however the log in page seems to have changed and won’t accept our password. 
    My login page changed last week and has been working fine until today when it tells me that here is a problem with my account and now comes up with a tiny message saying 'too many requests'. Seems like yet another failed 'upgrade.
    Thank you, that’s what I’ve been getting here as well. I even uploaded a later app but still no joy. Will try again tomorrow; she receives very few emails so there’ll be nothing urgent, just nice to keep an eye on things

    17:00 Update - had a look at the link that @littleboo loaded and it seems that BT have sorted out the problem and I’ve been able to log in
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