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Broadband
Hi, I’ve been struggling to be able to contact sky regarding my dads sky and broadband contract which is ending now. Atm he has Netflix and a phone call top up I’m struggling to compare deals any advice folks ?
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Choosing a new broadband deal. They only let me choose existing adsl can’t upgrade to fibre.
Presumably the comparison sites prices are for like for like service takeover but when they say ‘fibre is not available’ to my property it is incorrect. I know that fibre to the cabinet is available and for an extra £2 a month fibre would give me faster speeds on paper anyway. It seems I will have to either upgrade my…
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Fighting Openreach
We needed two OR junction boxes moved from one wall to an adjacent
wall less than a metre away.. They charged us around £700 to
‘survey’ the site and draw a plan. They estimated the job would
cost around £5K which we had to pay up front. Their plan was to dig
a trench and it was quite a difficult job, they said. Then they…
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Broadband and phone providers that are unable to retain your landline number from Now aka Sky?
Shell energy is one as I’ve just found out. Is the problem created by Sky/Now or Shell energy? Why is it a problem? I thought it was standard practice to be able to choose whether to keep your existing number if service is at same address!? It’s important to me to keep my existing number of many years. Thanks for any…
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Virgin Broadband & tv question
I have a Virgin Broadband package - M250 + Mix Tv + talk weekends phone. The price has been increased by approx. 50%. When watching iPlayer etc. I use a Humax youview box not the old Tivo box that was supplied by Virgin. So my question is, if I ask Virgin to remove Mix Tv from my packsge will I still be able to use my…
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Activation of NOW Broadband and TV ...now i do not have working landline nor TV
Think i'm really naive so don't be harsh...my daughter found me a better priced broadband/tv/keeping landline phone....activation date for broadband was 31 july..had to ring NOW as password didn't work...but forget to say now i have no landline...am a vulnerable person and getting a personal pendant which works off the…
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Community Fibre & Plusnet Terrible Service - Please Help!
I have a bit of a story to tell so please bare with me here. The broadband deal I had with Plusnet came to an end on the 20th July 23 and as I forgot to check only realised this when I received my next bill and the payment was for £54.39. Double that of what I was originally paying. So like any sensible consumer decided to…
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Will Virgin fix my external wall box?
Shall I order the lid myself or report this to Virgin? Internet working fine
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Moving Away from the Well Known Brands - Caution Advised?
Looks like I may be moving to a lesser known company from Virgin Media as unless they can give me an amazing deal, then there is no incentive to stay with them any more. Are there any people who have gone from well known companies to much smaller ones and it's been a fabulous success?
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Broadband provider for big, old house?
Hi, looking to switch from Vodafone to a new broadband provider. Currently on Vodafone super wifi with extenders but looking to switch to bring down the cost and so we can extend the mesh network as Vodafone only limits you to 3 and the house has quite a few dead zones. my question: which provider works the best with mesh…
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BRSK and their telephone poles !
Hi all I am no luddite but others may be aware of a rising number of complaints in the media about BRSK planting their telephone poles everywhere ! They are using their powers under the telecommunications act which essentially allows them to bypass full planning consent to plant their poles and with no requirement for…
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Virgin Package Huge Rise.
My Virgin broadband & phone package has just gone up from £55 a month to £85 a month. Yet a quick check on here shows them offering new customers the same package for £26 a month. I thought this sharp practice had been outlawed ? Anyway - I wont be stopping with them. Any recommendations from experience ? I don't need…
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Virgin Media don't seem to want their box back. Is it mine now?
I cancelled my Virgin Media broadband package in March 2023. After the mandatory 30 day "disconnect notice period" the service finally ended in early April. At the time, Customer Service were quite adamant - on the infuriating webchat function - that I needed to return their box when the service ended otherwise I would be…
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Mislead on new contract verbally agreed 5 days ago - What are my rights?
Recently, (within 2 weeks of the end of my 18 month contract with TalkTalk which ends 3rd Aug) and had been invoiced in advance for the following month when the price goes up radically: I phoned (23rd July) and negotiated a contract which the rep implied was at exactly the same rate as my existing contract, which already…
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Short-term broadband contract & moving
Hi all, We're moving into rental accommodation until we find a house to buy and need to sort a broadband contract. I've used various switching sites and most major providers seem to now lock you in for 24 months. The issue is that we'd like to be moving within 6 months (the initial term of our rental) but where we're…
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Community Fibre
Hi all I have community fibre in my area now and had sales person come to sell it to me, think he said 1 year for free. I did say i am on s contract and have year or so left still. He said there is a loop hole to cancel that contract, does anyone know what that can be so im prepared for when he comes today?
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NowTV Broadband not refunding overpayment
I was on a rolling monthly contract for broadband and inclusive calls with NowTV and before switching from them they confirmed in a phone call that I'd be refunded pro rata for any part of the month I'd paid for after the switch had happened. I switched last month just after they'd taken my monthly payment and when I…
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Updated Find the cheapest broadband discussion thread
This thread is specifically to discuss the content of the updated article: Find The Cheapest Broadband To discuss or ask a question about this article: click the reply button. Or click here to see the old discussion
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Broadband providers with 4G backup
Twice this week my broadband has gone down - only for a couple of minutes. However as i work from home it takes me 15 mins or so before i can re-login to the VPN and continue working. What broadband providers are providing broadband with 4g backup - where the router changes over to the 4G signal if the broadband goes down.
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Virgin Media TV and Landline-only
My inlaws have had landline and basic TV from Virgin Media for a while. They have been switched over to digital for the landline so now also have a router box, which I presumed would be a basic wired one but is actually a wifi router and it is configured with a usual SSID and password, so although they are not paying for a…
